SASO

W3 Custom Product Options

by W3trendsProduct variant · #171 in category
Tracking since Dec 3, 2025

Review summary

192 reviews on the listing
4.8★
5 ★
17491%
4 ★
84%
3 ★
32%
2 ★
11%
1 ★
63%

Last 30 days

3.3★

10 new reviews

▼ 1.5 vs. all-time

Recent reviews

20 most recent
★★★★★Sola WoodUnited States · Oct 8, 2026

Easy to use and amazing support! We were up and running immediately. Highly recommend

★★★★★TiesncuffsAustralia · Sep 30, 2026

By far the best CUSTOM Fields app in shopify store - works awesome - check it out on our site www.tiesncuffs.com.au to see it working... Would love to see clickable images in the future and ability to change fonts on page for our personalized products.

★★★★★Little Homebird JewelleryUnited Kingdom · Sep 30, 2026

I LOVE this app - having tried many product option apps, this is by far the easiest and most straight forward to use. I needed to have the app installed after updating my theme and it was done within a few days and functioning perfectly. Customer service was so friendly and nothing too much trouble :)

★★★★★Estil HomeAustralia · Sep 30, 2026

great and fast assistance when I ran into an issue with my theme, friendly and great price for such a fantastic app!

★★★★★circleandsquaredecorUnited States · Sep 30, 2026

Been using it for a few years. Also switched to another top selling one and tried that for 6 months. This one is by FAR more intuitive and it updates quickly. The set up is easier in my opinion as well. I will say that I've had install issues every single time I've have to update my Avenue theme (and I'm not making any node adjustments) and the lettering comes in all weird and I have to edit W3's code to make it look better - but W3 showed me how to do it. A free manual install has always been done (which they advertise for Avenue), minus when I ran into one customer service rep who refused to install it and wanted to charge me for it (Jason Beldon). Support Rep Megan Dobarganes is THE BEST! She's an outside of the box thinker and provides amazing support. W3 would dominate the market if they could figure out the edit in cart where it doesn't double what's in the customer's cart. That's the only thing holding them back I think, but I bet they're working on it.

★★★★★Germotte Photo & Framing StudioCanada · Sep 30, 2026

Terrible service, when i ask to fix the problem from the app Changes the price on the product page when an option with an upcharge is selected, changes the item price in the cart to include all upchrage products, and install image customizer. their only answer was to pay 187.5$ to fix it bad service. non-functioning app. DO NOT BUY THIS APP.

★★★★★Warrior SocietyUnited States · Sep 30, 2026

Not an ideal app for apparel. The app requires you to add conditional logic for every product variant so if I have one shirt with 6 sizes and 3 colors I would have to add conditional logic 18 times for just one product. The manual instructions didn't correlate with my theme either. The company did install it within 24 hours though and the video in how to use it is very helpful.

★★★★★California Diesel Manufacturing ShopUnited States · Sep 30, 2026

It's fine when it works, but sometimes it will not show anything, and it's a bit stressful not to have that complementary information when needed. But when it works, it's great. A little consistency or help with a human could be a good leap forward.

★★★★★レディースダウンコート専門店 アミアンハウスJapan · Sep 30, 2026

全部英語で何をいってるのか全く理解できないし使えない

★★★★★Bad Axe Tool Works LLCUnited States · Sep 30, 2026

HORRIBLE APP. So many glitches, bugs, ALWAYS AN ISSUE with this app not properly working and now it's completely removed from my website even though I PAY A MONTHLY FEE FOR THIS GARBAGE. DO NOT RECOMMEND

★★★★★Love And PrideUnited States · Sep 4, 2026

Great app just started to use it It has a lot of value for us

★★★★★KarmakUnited States · Sep 4, 2026

This app is perfect for what I needed. It's easy to understand. I can make different options for different products. I use a variant through shopify for the base and then use this app for the add-ons. It's perfect!

★★★★★Branded For MeUnited States · Sep 4, 2026

I have been using this app about a week or so now and highly recommend! Not only for price, but also all of the premium functionality built in that everyone else charges for. I had an issue with some alignment and contacted support and had it resolved within 24 hours.

★★★★★Basf ChemicalsUnited States · Sep 4, 2026

This is my second store that I have used this app on and always get great support from Justin with a few minor tweaks to make the app work seamless with my stores. Highly recommended!

★★★★★Ronin Fine JeweleryIsrael · Sep 4, 2026

I love this app, it helps me add as many variations as I need, the support team was amazing, with quick help even with issues that were not their responsibility. thank you!

★★★★★Clustertruck ShopUnited States · Sep 4, 2026

3rd or 4th store using this app with and I can't recommend it enough! BEST customer service of any app I've used. Incredibly easy functionality with the ability to add to tons of products very quickly, which is important for me. Justin and Brad are who I've worked with and both have killed it. I'll use this on every single store I build needing customization fields.

★★★★★ChokeshopifyUnited States · Sep 4, 2026

I've been using this app for many years now and it's been a game changer for my business. We sell many items with custom specs that simply cannot be achieved using native Shopify options. That's where this app shines: It's intuitive and lightweight on the theme. The best of all is the support service which is professional and quick to act. I very much recommend paying the installation fee to have the W3 team iron out everything for you and have the app up and running right away. Highly recommended app and service!

★★★★★Prime Car WashUnited States · Sep 4, 2026

Another site with this (I think this is number 4 or 5) and another 5 star review warranted. Justin and Brad are awesome and timely on any support questions and the app does exactly what you'd hope in a custom product options app.

★★★★★LabeldaddyUnited States · Sep 4, 2026

Great app and super helpful support!

★★★★★IdreamoffranceUnited States · Sep 4, 2026

We sell tablecloths and needed a way to allow customers to request an umbrella hole be added at extra cost, something Shopify doesn't do. It has been working great and we've seen an increase of umbrella hole sales since we switched to this app. Highly recommended if you offer customization options to your products.

Review locations

Top countries by review count
United States
11760.9%
Canada
2211.5%
United Kingdom
168.3%
Australia
105.2%
France
42.1%
Italy
42.1%
Germany
42.1%
New Zealand
31.6%
Israel
10.5%
Iceland
10.5%