VOL ‑ Surcharge & Product Fees

Vugar, the founder, asked me to paste this summary; he quite literally contacted me within 3 minutes of installing the app, and proceeded to set up a fee for us, fantastic support! We were looking for a Shopify POS solution that would allow us to apply additional fees, ideally with the flexibility to choose when those fees are charged rather than having them automatically added to every transaction. ​ I came across VOL Extra Fees and reached out with a few questions about manually applying fees through Shopify POS smart tiles and how taxes would be handled. ​ What immediately stood out was the support. Within minutes, I was speaking directly with the founder, who was friendly, responsive, and clearly familiar with Shopify POS. ​ He explained that the app supports both manual and automatic POS fees and offered to help configure everything for our store before guiding us through the POS setup. ​ Instead of leaving us to figure out all the settings ourselves, he offered to handle the initial configuration personally. He also walked us through getting started with the free trial. ​ It's refreshing to find a Shopify app where you can speak directly with someone who understands the product and is willing to get involved from the very beginning. ​ We're still in the early stages of configuration, so I can't comment on the long-term functionality just yet. However, the onboarding experience has already been excellent. ​ If you're looking for a flexible Shopify POS fee solution and appreciate fast, personal, hands-on support, VOL Extra Fees is definitely worth exploring. ​ A very positive first impression, and I'm looking forward to getting everything configured and running!

As a Shopify developer myself, I'm quite familiar with the platform and its capabilities, so I initially planned to configure everything on my own. However, after encountering some difficulties getting our handling fees to appear correctly at checkout, I reached out to VOL Apps for assistance. ​ Vugar, the founder, was incredibly responsive and immediately offered to investigate the issue personally. After reviewing our configuration, he helped resolve the problem, and we were able to see the fee appearing correctly at checkout. ​ What impressed me most was what happened next. ​ Our requirements expanded beyond a single fee. We needed to configure multiple handling fees for our international B2B customers, with different order thresholds, currencies, and conditions depending on the customer's market. ​ Rather than leaving me to duplicate and troubleshoot each configuration individually, Vugar offered to take care of the entire setup himself. ​ He configured the different market-specific fees, adjusted the corresponding local-currency settings, and provided clear instructions on how to test everything. He was also transparent about the additional access needed to complete the final B2B checkout testing rather than claiming everything had been verified without proper testing. ​ I especially appreciated his approach to customer support. Even though I'm technically experienced, it's refreshing to work with someone who understands that a developer's time is valuable too. At one point, Vugar told me, "Life is too short to spend it setting up a fee app. Just pass it to me and enjoy some extra time for coffee." That pretty much sums up the experience! ​ The app offers the flexibility we need for complex B2B fee scenarios, and having direct access to a knowledgeable founder who understands Shopify makes a significant difference. ​ The initial fee is working correctly, and the remaining market configurations have been prepared for final testing. ​ If you're running a Shopify B2B store with different fee requirements across multiple markets, VOL Extra Fees is definitely worth considering. The combination of flexible functionality, technical knowledge, and genuinely hands-on support is excellent. ​ Highly recommended, especially for merchants and developers who appreciate responsive, personal support!

Estoy muy satisfecha con la atención recibida por parte de Vugar, el fundador de VOL Apps. Necesitábamos configurar un cargo adicional para los clientes que desean pagar mediante PayPal, con un porcentaje específico del 5,4 %, y tenía varias dudas sobre cómo implementarlo correctamente en nuestra tienda Shopify. Lo que más me gustó fue la paciencia y la transparencia de Vugar. Me explicó detalladamente las limitaciones de Shopify en nuestro plan Basic y por qué ciertas funciones relacionadas con los métodos de pago no pueden automatizarse directamente. En lugar de prometer algo que técnicamente no era posible, me explicó las alternativas disponibles y cómo podíamos adaptarlas a nuestro negocio. Además, respondió personalmente a todas mis preguntas, revisó nuestras necesidades y ajustó la tarifa exactamente al porcentaje que solicitamos, incluyendo los decimales. Se nota que detrás de esta aplicación hay personas que realmente se preocupan por ayudar a sus clientes. No se trata simplemente de instalar una aplicación, sino de contar con alguien que te acompaña, te explica las cosas con claridad y busca soluciones adaptadas a tu tienda. Todavía estamos terminando de ajustar nuestra configuración, pero hasta ahora la experiencia con el soporte ha sido excelente. Recomiendo VOL Apps a quienes necesiten configurar cargos adicionales en Shopify y valoren una atención personalizada, profesional y, sobre todo, honesta. ¡Muchas gracias, Vugar, por tu paciencia y dedicación!

initially we had many issues in cart. but this app has been smooth and fast - thanks to Vugar for a great support.

Highly recommended. Quick and easy support that was very helpful!

Really helpful!

We run a B2B wholesale store on Shopify and needed something fairly specific: an automatic tailgate surcharge that would apply whenever a customer's cart exceeded certain amount. ​ ​ I came across VOL Extra Fees and reached out to their support. Within minutes, I was welcomed personally by Vugar, the founder himself. And this wasn't your typical customer support experience. Instead of sending me a generic response or asking me to spend hours figuring out settings, Vugar immediately wanted to understand our business requirements and offered to handle the entire configuration himself. His exact philosophy was something along the lines of: “Life is too short to spend time setting up a fee app.” I couldn't agree more! What impressed me was how straightforward and personal the interaction felt. I explained that we needed a tailgate fee triggered by a specific cart value, and Vugar immediately understood the requirement and offered to configure it through Shopify collaborator access. There was no unnecessary technical jargon, no complicated onboarding process, and certainly no shortage of personality. At one point, I even received a Forrest Gump GIF. Apparently, founder-led technical support at VOL also includes entertainment. For a wholesale business, having flexible fee rules is important. Not every business operates with standard shipping charges or simple flat fees, and being able to discuss specific requirements directly with someone who understands Shopify makes a real difference. We're still working through the setup, so I can't speak to long-term performance just yet. But the support experience has already been refreshingly different. If you're running a B2B or wholesale Shopify store and need conditional fees, surcharges, or more advanced pricing logic, VOL Extra Fees is definitely worth exploring. And if you happen to speak with Vugar, be prepared. You might come looking for a fee solution and leave with a few laughs along the way. Great first impression, genuinely personal support, and a founder who clearly enjoys helping merchants. Highly recommended based on the onboarding experience so far!

We've been using VOL Extra Fees across multiple Anbernic Shopify stores, and whenever we open a new store, VOL is one of the apps we choose to install again. That probably says a lot about our experience with both the product and the team behind it. What makes VOL different is the support from Vugar, the founder. He's incredibly responsive, friendly, and genuinely interested in helping merchants get things working properly. When we opened another store and encountered an issue with our fee configuration, I reached out to Vugar. He remembered us from our previous stores, immediately understood what we were trying to achieve, and offered to personally review and configure everything again. It's refreshing to work with a developer who remembers his customers and treats them like long-term partners rather than just another support ticket. The app itself is flexible, easy to manage, and has been a valuable solution for our other stores. But the biggest reason we keep choosing VOL is knowing that whenever we need help, there's a real person who understands our business and is willing to get involved. We've trusted VOL Apps with multiple stores, and I wouldn't hesitate to recommend them to other Shopify merchants. Great product, outstanding founder-led support, and a team that genuinely cares about its customers!

​Great app and excellent support! The support team has been very helpful and responsive throughout the setup. Whenever I had questions or ran into issues, they were patient and took the time to explain and help me find a solution. Really appreciate the great support and would definitely recommend this app!

Vugar has been fantastic at helping us get our fees setup for both of our stores. He has excellent attention to detail and listens to your workflow and tries to find solutions for you. If you need a fees app, look no further than this app!

We implemented this app to apply a small-order surcharge, helping to encourage customers to place orders above a minimum quantity. The setup required a specific fee to be added automatically to the cart, and the support team was excellent. They responded promptly and had everything configured and working correctly on the same day. We're very pleased with both the functionality of the app and the quality of customer support.

We installed VOL Extra Fees because we needed to automatically apply a 50% tariff fee specifically to our USA customers. ​ From the beginning, Vugar was extremely transparent about what was and wasn’t technically possible. He explained how location detection works on our Shopify plan, including the limitations and edge cases, rather than simply promising that everything would work perfectly in every situation. I really appreciated that honesty. ​ What impressed me most was how personally involved he was in the setup. Vugar didn’t just tell us which settings to change—he configured everything for us and created a safe test setup first so the fee would only appear for our test customer account. This allowed us to confirm that everything was working before exposing the fee to our actual USA customers. ​ Once we were ready to go live, he coordinated the activation with us in real time because we were also updating our USA pricing at the same time. He then tested the live setup himself using a US VPN and sent us screenshots so we could verify exactly what our American customers would see. The 50% tariff fee was applied and calculated correctly. ​ The support throughout the entire process was exceptional—responsive, patient, knowledgeable, and also genuinely fun to work with. Vugar was even available over the weekend to coordinate the launch with us. ​ If you have a complicated fee, tariff, or location-based surcharge requirement and want someone who will actually take the time to understand your business and help you test everything properly, I would absolutely recommend VOL Apps and Vugar.

Perfect product! It was exactly what I needed, and the customer service is second to none! Super responsive and fast support! Highly recommend!

Great support

Fast and reliable support ! Keep up the good things !

fantastic service. sorted a very annoying issue i was having with charging tarrifs to US customers

Amazing app that has helped us scale by being able to charge specific fees with easy set up. Customer service is another level, with quick responses no matter what time i message

Super happy with this plugin. Great pricing, reliable features, and top-tier support whenever you need a hand. Works like a charm for our store—definitely recommended for DTC, B2C, and B2B setups!

Vugar support agent 10/10. Helped me set up a customs fee for US-based customers. Recommend!

I cannot say enough good things about the support I received from Vugar and the VOL Apps team. We needed to implement two separate fees on our Shopify Plus B2B store and ensure they worked correctly with our ERP integration. From the moment I reached out, Vugar was incredibly responsive, knowledgeable, and committed to helping us get everything configured correctly. What impressed me most was the speed of service. We encountered a few issues during testing, and Vugar worked through them immediately, making updates, testing fixes, and communicating with me every step of the way. Within a very short timeframe, he not only resolved the underlying issues but also made additional improvements, including preventing customers from removing the fees during checkout and ensuring our production and sandbox environments were synchronized. Throughout the entire process, Vugar remained positive, patient, and genuinely invested in our success. He proactively verified configurations, answered every question, and was available in real time while we completed end-to-end testing. When testing was complete, everything worked perfectly and integrated seamlessly with our ERP exactly as intended. Exceptional customer service is hard to find, but Vugar delivered an experience that exceeded expectations. If you're considering a fee or surcharge solution for Shopify and want a team that stands behind their product with fast, knowledgeable, and friendly support, I highly recommend VOL Apps. This was one of the best app support experiences I've had in the Shopify ecosystem. Based on both the product and the support alone, this app is an easy five-star recommendation.