PC ‑ Custom Product Options

Ive had this app for over two years and it always gave me issues. Sometimes it doesn’t record the options that cost more and that cause issues with my customers. I would have to manually send my clients invoices or they would just cancel the order. Its crashed multiple times and is a hassle to use. HIGHLY DO NOT RECOMMEND!

I like the customization a lot so far. I've just gotten started, so I have yet to see how the app works in the long term.

THIS IS THE WORST APP EVER! WORST CUSTOMER SERVICE. The app is SUPER glitchy and works when it wants to. You have to ALWAYS reach out to customer service to get anything to work and then they just do it for you instead of teaching you HOW to do it yourself so you don't need them. We've used this most of this year in 2024 and it is the most frustrating app of all time. BEWARE!

This app helped me add all the customizations that I needed for multiple products on my site that shopify native didnt handle. I am also very impressed with their customer service. So far the team has helped me through many issues and even worked on custom code to help me implement my changes.

Very good support

Highly recommend this app, perfect for what my shop needs customisation wise and the customer support is fantastic should you need any help. -A shout out to Lasandra who was amazing at fixing an issue in no time at all.

Functional, but clunky. The interface doesn't allow reordering options within a customization, so if you want to reorder or add an option anywhere but the bottom of the list, you have to delete your old options and retype them. Did your list include a typo? No problem - just delete everything after the typo and retype it all. For an app that supposedly offers unlimited customizations and options, this is an unforgivable oversight. The interface doesn't allow a default that isn't the top field, so mid-range choices can never be the default without being out of order. As of Feb 2014, the interface has an annoying bug that both displays the customization order in the control panel out-of-order from the actual final display and moves the wrong selections when you do move them. As a result, I'm unable to get my first customization to the top. For such a bare bones interface, I'd have expected this bug to never escape testing. The customizer only allows selections in a long list - there's no ability to group customizations under headlines, include explanatory information between each option, or insert photos. The interface doesn't distinguish between unmodified customizations and those you haven't saved yet, so you have to either keep track of what you've changed or re-save everything. Product Customizer works... sorta.

App was not working properly and I waited 5 days with no reply to emails from support and have had to delete the app. I do not recommend it and have found an easier to use app.

02.10.25 I uninstalled the app due to it not being so easy and a few issues with a few missing textboxes - after uninstalling, over an hour ago, the textboxes are still on my website -please remove them asap. Update - 05.09.22 I've had a slight issue with the custom personalisation input, Aman fixed it straight away, hats off and very good service. Thank you. Very responsive and fixed the issues on my draft theme. Delighted with the service. I recommend this app to anyone, very professional. Thank you ~ Azana

Nice app and one we've used for quite a while now, very annoying though if you have thousands of products and you decide you need to alter or fine tune the variants, instead of simply changing group set you have to do it one by one taking days. Also, by now for an app of this age, we would had expected conditional logic to had been developed and optional pricing for variants.

I have been using this app for some time now and finally got down to writing a review. This app is very user friendly and makes customizing products that much easier. Support was super fast the one time I needed them, kudos! Highly recommend if you have products with multiple features

Product customizer worked ok. At first I got it to add text boxes to some products and eventually set it up to extend the options I offered in my store. They are usually pretty fast on replying about questions or problems, but when I finally decided to remove it from my store because the integration was messy and confusing to my customers and myself I had a big problem. Before I deleted anything, I asked them if my website would work as it did before the install when I deleted the app. They assured me it would and I went ahead and deleted the app. The next morning I began to get emails from customers telling me there was a problem with the CHECKOUT on my website. I am not sure how much money this problem caused me for the half a day it was unresolved, but it is a lot more than the service they have provided. I sent them an email asking for help and no one got back to me. Is this because now I was a non paying customer? In a last ditch effort, I contacted shopify help and they were able to go in and clean up the mess they did on my site after about 20 or 30 minutes. If you value your business, do not have them modify your website. The integration they do is messy and unappealing.

Terrible! Screwed up my product page. No live support!

It's a really crappy app. I'm not sure what's up with all these good reviews. I never write reviews, but I felt that this was justified. In theory, it sounds great. In practice, it's total junk and their support is horrific. They take 3 to 5 days to respond and they have no sense of urgency. App does not work as it should nor does it do what it claims. Their demo page is sketchy because they're using a custom checkout page. It will not work the same on your shop unless you have Shopify Plus. Even then, you will still have inventory management issues because of the way the options are added. Not going to go into details here, it's nor worth my time. Save yourself the headache, trust me. Ah, and removing was a PIA, it leaves a huge mess behind. Pass.

very unsatisfied with the customer service. Had to uninstall.

Product Customizer is "OK" as a starter app, but has limitations that unfortunately are holding us back. Just went "blank" on us this morning and unable to modify or view any options.

Code screwed up my site by automatically adding extra charges to cart and it took days for them to respond. Never fully fixed the issue or offered an explanation.

The app is great when it will actually load. I find 9/10 times when trying to open the app it now goes to a blank page and I can't customize any products. Really annoying.

Customer support (Collins) were very helpful in getting my issue resolved quickly and effectively! Good app.

I upgraded to the premium level and was having some errors on my store front that I didn't know how to fix. The customer service team (Kevon in particular) was prompt to respond, resolve my issue, and even follow up to make sure I wasn't having trouble with anything else. The app is just what I need for the customized products I have on my store, have used this app for years and will continue! Thanks for your help!