PrettyDamnQuick (PDQ)

PrettyDamnQuick has been incredibly helpful from day one. Their team provides a true white-glove service, with almost round-the-clock support and fast responses whenever we need them. They’ve helped us test and implement ideas we wouldn’t have even thought of on our own, let alone been able to execute without their support. Plus we've been going beyond checkout - into general post-purchase customer experience improvements. The ROI is definitely there. We can’t recommend them highly enough!

Working with PDQ has made our checkout feel like a true extension of our experience. The team helped us roll out dynamic checkout content, a checkout upsell. What stood out most was the localization. Every extension adapts to the shopper's locale and displays in English or Arabic, so customers get a personalized, native experience, and the UI stays fully aligned with our brand guidelines. PDQ took our requests seriously and delivered exactly what we asked for. We'd recommend them to any brand looking to get more out of their checkout.

PDQ is my favorite app/vendor to work with. We have been able to provide a much better customer experience because of the features available through this app. The team is also fantastic to work with, always providing fresh ideas to test, and always super responsive to help in any way!

I can say with complete confidence that PDQ will provide the best experience possible for both your customers and your fulfillment team. Thanks to their partnership with our 3PLs, we’ve reduced backorders by a lot, increased upsales and overall customer conversion rates. Using their Verify screen, we’ve been able to save a lot of money and aggravation by preventing all sorts of order issues. Their powerful but easy to use rules and automations engine frees up lots of time and cost. Simply put, since we started using PDQ our business has grown significantly but our staff, costs and workload have not.

If you only try one tool for eCommerce delivery, make it PrettyDamnQuick (PDQ). We have searched long and hard for software that can handle fulfillment in multiple locations. Because we deal with live inventory (i.e., plants), we often change order fulfillment locations. PDQ is the only software that can handle the dynamic changing of fulfillment locations. With PrettyDamnQuick’s split-order feature, it makes it a breeze- keeping track of inventory and even notifying customers ahead of time. Additionally, they added custom features that allow us to print out custom labels and brochures for each order. PDQ is very receptive to suggestions and quick to respond to issues or questions. Working with them has been a pleasure, and I look forward to growing together! We can’t recommend PrettyDamnQuick enough- they have been incredible to work with and indispensable as we scale our business.

PDQ has allowed us to grow our fulfillment capacity over the past few months while maintaining the same headcount. Without it, we would require more manpower, more oversight, and more messy manual solutions. Additionally, PDQ is one of the only software solutions I’ve used that complements a great product with even better customer service. Their team is dedicated to making the best product possible, and works hand in hand with our operations to ensure everyone is trained, and that added functionality is folded as needed. Good automation platforms are always helpful, but everyone forgets it needs a layer of human support to ensure the tool is working the way it should, and reacts nimbly to roadblocks. PDQ puts the Service in SaaS.

PrettyDamnQuick is a major upgrade from our previous tools. All of our delivery options are in one place and we use PDQ's automations to save hours of work per week (which is huge for our small-but-growing team). We ship wine all over the country and when it comes to local delivery in NYC, PDQ has integrated seamlessly with our courier's platform to provide our customers the best experience possible. New features are added every 2-3 weeks that are easy to pick-up and immediately implement. Additionally, PrettyDamnQuick has the best support team that is always willing to develop and customize to our needs. We highly recommend PrettyDamnQuick for any business looking to tremendously streamline their shipping processes!

PrettyDamnQuick has been a major upgrade for our fulfillment process and customer experience! We used ShipStation previously and were disappointed with the lack of functionality and customer service. The team at PDQ continues to go above and beyond to support our team with day to day operations and special requests for additional features - manifest tools, customs documentation, checkout, Gorgias and Slack integrations. Looking forward to continued advancements and partnership with the PDQ team!

Our switch to PrettyDamnQuick was one of the best decisions we ever made! Our previous shipping app was inefficient and holding us back, and customers were getting frustrated. With PDQ’s rapid workflows, exceptional management, and countless shipping options, we’ve saved hours of time and manpower, lowered costs, and increased our shipping revenues dramatically. What’s more, the PDQ team is always available, professional, hands-on, and dedicated to ensuring every order is profitable and that every customer is as happy as possible. PDQ also made it easy to provide a bespoke experience to influencers who sample our products and are key to our customer acquisition. I highly recommend signing up with PDQ.

Even though we were founded more than 40 years ago, we continue to be growth-minded and look to technology to continually enhance the customer experience for our luxury fashion brand. We found the PrettyDamnQuick team and technology to be second to none. Since moving to PDQ we’ve seen all of our key metrics improve. They have been a true partner every step of the way: their expertise extends itself to every part of the fulfillment process. No matter what we need, they have been able to provide a single-source solution that enables us to scale as seamlessly as possible. With PDQ, you're getting a powerful, cohesive platform from checkout to delivery, plus you’re partnering with an expert company with an unparalleled approach to service. Love the team and the product!

Leveraging PDQ's checkout solution, Unique Vintage experienced a transformation in our online shopping experience, marked by a significant uplift in conversion rates and nuanced increases in shipping revenue. PDQ's analytical expertise and strategic recommendations, including tailored A/B tests and shipping option optimizations, have paved the way for an enriched customer journey and increased profitability. Their proactive approach and detailed insights into our checkout process have changed the way we look at the shipping in checkout and operational excellence (and customer satisfaction!).

PDQ has consistently delivered exceptional customer support, and their A/B testing has spread light on otherwise unseen revenue for some big wins. For example, we recently ran a price sensitivity test, aiming to find the right balance between shipping cost and customer satisfaction. PDQ skillfully implemented variations in shipping prices, which not only helped us cover our costs but also increased our average order value and conversion rates—without hurting customer loyalty. The results were eye-opening, and enabled us to adjust our shipping strategies effectively. In general, PDQ's checkout optimization tools have been instrumental in enhancing our overall e-commerce performance. They've ensured that our checkout process is as smooth as possible, significantly boosting our sales and customer satisfaction.

PDQ has been an invaluable tool here at Madbury Road for optimizing our checkout and delivery process. As a patio furniture brand, ensuring accurate and reasonable delivery promises is crucial for customer satisfaction. PDQ has enabled us to display a delivery promise on the product page and provide shipping options based on the shopper's location. Each delivery method includes an accurate delivery promise tailored to the specific order and address, enhancing our customers' shopping experience. Since implementing PDQ, we've seen a noticeable increase in customer trust and satisfaction, leading to higher conversion rates and fewer cart abandonments.

At Beekman 1802, we couldn't be happier with PDQ. This comprehensive, easy-to-use tool has allowed us to make significant improvements to our checkout experience. The support we receive from the PDQ team is top-notch and unmatched. The A/B tests they have planned and executed for us have provided invaluable insights and boosted our conversion rates. PDQ's rate shopping ensures we use the least expensive rate and we can even rate shop while offering specific shipping promotions. The ease which we can make adjustments to our shipping options is truly a game changer. PDQ does everything it says it will & more! They DELIVER. We can't wait to see how PDQ will continue to help us maximize revenue and profits!

Our jeans are matched to the buyer and now our checkout is too! We used PDQ to fine-tune our checkout experience: from price sensitivity and free shipping threshold tests to checkout extensions and the results were fantastic. We improved our CVR and AOV KPIs and most important -- the team was amazing ... brainstorming with us, executing alongside us, and answering our questions with deep data rooted research. We're getting packages to customers faster and for less money with some of the really sharp optimizations they made. Couldn't recommend more!

PDQ offers a solid product backed by a responsive, knowledgeable support team. Their tools have assisted us in running A/B tests at checkout and enable delivery scheduling for our customers on time sensitive products. Any time a question or issue comes up, their team is quick to respond and prioritizes great service. We really enjoy working with the PDQ team!

We really enjoy working with PDQ. The collaboration feels easy, efficient, and well thought through, and it’s clear the team genuinely cares about delivering value. Danielle is wonderful to work with!

PDQ has been a great partner - a true partner that wants to drive our business as much as theirs. They are truly willing to work side by side and help drive conversion for our site. I was also recently so impressed with their honesty! They truly want to be a partner.

PDQ have really helped us understand different customer segments and how they interact with our checkout. The team are knowledgable, friendly and always responsive which is so helpful. Highly recommend PDQ if you're looking to further understand consumer behaviour and increase conversion across your checkouts.

PDQ has been an excellent partner for our growing business. Their customer support team is responsive and genuinely helpful, with Slack support that makes communication fast and easy. They don’t just react to issues—they offer ideas and proactive planning to help set brands up for success. PDQ is the best shipping software we’ve found that allows us to add and accurately ship unlimited SKUs as we scale, while making it incredibly easy to manage shipping and checkout options. Integrations with our store and customer service portal were quick and seamless. They’re constantly improving the platform to make things better for our team—and most importantly, for our customers. We're so happy to be working with the PDQ team!!