Order Tracking by Pragma

It’s rare to see a CRM built for D2C, Pragma shows us the full picture for every customer, and lets our agents reply on WhatsApp with proper context. We’re way faster and friendlier now. COD orders used to kill us. Now risky orders are flagged, NDRs get follow-ups via WhatsApp, and customers can actually confirm delivery before it fails. WhatsApp flows have been clutch , we use them for delivery updates, failed delivery recovery, and even review requests. Our open rates have gone through the roof.

Very prompt customer service by Neena and team. Had a good experience

With Pragma, tracking isn’t just a delivery update. It’s a storefront. We’ve added FAQs, return CTAs, promo banners and it all runs while we sleep.

Pragma’s team is professional, dependable, and always follows through. Their commitment to quality and customer satisfaction is evident in everything they do. We never worry about timelines or the performance of their solutions, which gives us confidence and peace of mind.

We used to get tons of “Where’s my order?” messages. Now customers get WhatsApp updates, can check live status, and even start returns without talking to us. Support tickets are down big time.

Honestly, we came in for the tracking, but ended up replacing 3 tools — returns, WhatsApp support, and even our CRM. It’s rare to find a platform that just works across everything post-purchase.

The app’s great, but honestly the whole platform is what makes it work. Our ops, CX, returns, and tracking are now finally under one roof.

Been using Pragma for over a year now , returns, CRM, WhatsApp, everything. Just installed the app and it’s working like a charm. Our customers finally have a clean way to track orders. Love it.

pragma is a simple and powerful whatsapp marketing tool- fast , reliable , and results - driven.