Postscript SMS Marketing

Great experience helped me found what I needed. I will continue using this great app and also share it.

Best email / sms in the game. We switched from Klaviyo and its been a game changer. The migration was super easy (they migrated all our email flows / contacts) and shopper + the new CDP they've built helps us with 1:1 communication at scale

Every Shopify store owner should be using Postscript. I'm a new store owner and have tried many different sms/mms apps trying to find the best one. Some took percentages of sales, others claimed to do things that simply weren't true. I made an almost an extra $3000 my first month using it. The team at postscripts are always available by chat to help with any questions I've had. They are always adding new features and will actually take your feedback and add it to the program if it will help all postscript users. I'm highly impressed with the service so far and truly believe that they are trying to make postscripts the best sms/mms solution in the entire marketplace.

One of my favorite tools on the app store! I've used it for a couple stores now, and the support team is always amazing.

Very easy to use and great customer support via chat. There also is a great help center full of resources to enable quickly.

I genuinely like Postscript and appreciate what the platform has to offer. However, I'm disappointed with how difficult it is to reach a real person when I need assistance. AI support is helpful for basic questions, but when an issue requires more attention, customers should have an easy way to connect with a human representative. Good customer service is just as important as the platform itself, and I hope Postscript makes this a priority.

Although I had some issues initially the customer service was excellent very helpful & patient during set-up! I love this app so far so good:)

So far so good! Loved having someone to help on the weekend. Very helpful and very informative. Can't wait to see how the apps helps grow my business

Awsome

Postscript got better until they changed everything recently. They won't even answer you on chat. I have sat in front of my computer for hours and no answer. I can't even figure out how to use their new system. I can't make my coupon code in a text a link. If I name it for internal purposes only, which it requires, it makes the code change. Like lets say the code is SALE, if you name it Sale, the code becomes Sale.SALE. It isn't even clickable. It doesn't create that code, it creates sale, so I have to go in and add that code to my store. I have had so many complaints from customers because the code either didn't work or they have no link at all to click on. They have to go to my store manually and have to put the code in manually, which doesn't work.

This app is great and the customer service is even better. I've contacted them NUMEROUS times and they always answer promptly and help me sort out my issues no matter how complex or how long it takes. SMS marketing is necessary and Postscript is the official platform to use!

I tried to use this app it took us 2 days to try to figure everything out, finally got our first text message out and then we find out that there was an automated welcome message with a discount code we didn't set up or know about. Was completely off brand and not something we wanted I even had told someone in chat help that we didn't want anything automated right now. Will be looking for a different app for our SMS needs

Was having some trouble with a message and got immediate help from Zev to resolve the issue. Thank You for your help.

I have used Postscript for 1.5 years now. We have had TONS of issues, but support was usually there to help. I should've left the app months ago when campaigns were supposedly sending (and I was paying to have them sent), but no one was receiving them. Postscript brushed it off like it was a one time error and fixed campaigns. Without me noticing that no one on our team received campaign I would have never know it didn't get sent out correctly. However, that is not why I would not recommend. I would not recommend because since we started with them we always had the same short code... A short code is text blank number with blank word to sign up for our texts. We noticed that although people would text the number our list wasn't growing.... turns out another brand with similar name purchased our short code, so they were getting all of our subscribers. Postscript NEVER told us that our short code was no longer offered by them. We emailed them to see why our short code wasn't working and they said they are no longer offering them. We would need to pay $1,000 A MONTH if we want to use our short code that was previous free. They said they sent emails letting people know short codes were going away, but I did not receive a single email. This is a huge deal and not something that should've been emailed or brushed off as not a big deal. They should have had a pop up check box in app, so that everyone had to acknowledge that it was not being offered anymore. I personally think they did not inform their customers because they didn't want a mass amount of customers leaving. Unethical in my opinion. Overall I would not recommend. I would recommend Klayvio or Attentive.

the customer service experience is A1! If I could give them 10 stars I would! I love everything about Postscript with the small exception that the credits don't rollover over month to month, other than that I ABSOLUTLEY LOVE IT!

super!! it works in a great way, the best part is that you keep in touch with customers and you tell them that we are here we still think about you! the only one concern is that app is very expensive for international sms , thanks a lot

This is a great app that lets me send engaging sms & mms messages to my customers. It's a great marketing tool and on a customer, by customer basis, it can definitely a be a better converter than e-mails. Super fast customer service and more than once the quality control before a message is sent has saved us. Great app that we definitely recommend.

Postscript is one of our highest ROI marketing channels. It's a no brainer for Shopify stores, especially ones selling high value products. We use it to send abandoned carts along with some occasional promotions and the return is very high.

We have been using postscript for the past 3 months and have see a huge increase in recovering abandon carts. The postscript team has been awesome!! It's a US based team with supper quick response. They also have given us a lot of suggestion on implementing new strategies that really work.

Insane support from the online chat team member Sean who stayed up all night to get everything I wanted from Postscript up and running. Postscript enabled us to promote a number customers can text for support, rather than just email. We can then forward their response to Gorgias, which our support team then open, reply and close the ticket all in one place, which shoots the customer back a helpful text message. Great platform! Epic support. Highly recommend. Nat