AfterShip Shipping + Labels

Solid app to connect to your carrier accounts. Support is good & fast for most issues but if it is something difficult expect to wait for a proper response.

Postmen has been a lifesaver. It's easy to integrate with my Shopify shop and I can now automate my whole delivery process with both Postmen and Aftership.

Very good support and easy to integrate. Thanks SeeandWear.Com

Almost impossible to reach them. I have a basic question which has not been answered in 10 days.

Great app, simple to use, intuitive dashboard, and great customer service!

This app is great we are using it for one month and it will reduce our manual work as well and also it will help to give good customer experience due to this automation tool work.

Good App for creating labels all in one place. Works well with Shopify. Easy install and setup. Must have if you ship/create labels.

I had a question about installation and I was helped by Manish. Hopefully the app works :) . I haven't used it yet

I put 4 stars because I'm having trouble with the configuration but the app developers are helping me solving the issue. Great app in general.

No order search box in new design , invoices doesn't include shipping cost and discounts , although we don’t use the AfterShip app, they send AfterShip tracking links to our customers.

Very easy to set up. Does exactly what it says and integrates perfectly with the preferred carriers even with custom negotiated rates.

The app works well for automating your store's return process. They have good customer support to allow you to troubleshoot any issues you might experience. Overall, I give them a 5 star review because the support is crucial, as invariably you are going to need it at some point.

This is a great shipper app. Allows us to connect our FedEx account easily. We like all the apps from this developer!

I am using this app to simplify shipping and returns. The customer service is great. Very excited to use this app

Interface could be more user friendly but their support team is super helpful! As a Canadian company, we finally have the opportunity to offer US return labels with Postmen and AfterShip Returns Center.

Diese Leute sind die besten. Jede Support-Person, mit der ich gesprochen habe, war freundlich, hilfsbereit und kenntnisreich. Ihre Hilfe wird sehr geschätzt. Mach weiter so.

This app sucks. Its incomplete. You have to manually add product dimensions each order? It was promising.. but what happens if you have 100 orders an hour.. you have to set one default fallback dimension and weight and have that auto applied to each order? cmon man. even basic cheaper apps have that option. Until they come up with an export/import feature.. they shouldnt be on here for anything other than very small shops

I want to love it but some areas aren't as refined as I expected. Hopefully this gets better with time.

This was some of the worst customer service I have ever experienced. The app failed to provide a label at one point because the line item had no cost - it was an item we had gifted to a customer by discounting it 100% and needed to return it back to us, and were trying to issue a label using Automizely's Postmen and Returns Centre apps. The app said there was an error because the line item "could not be valued at zero". I reached out to the support email, as per their instructions, and they told me they would look into it. The company Automizely, who makes this app, has very fast response times to issues initially, but their customer service reps very rarely have an answer to the questions being asked. They initially respond quickly and then inform me that they will get back to me "shortly", "soon", "as soon as possible", or that they are "escalating it to another team" and then don't actually provide a solution. It has now been over one week that I have been waiting for a simple return shipping label in a day and age that customers expect fast service. Our customer has been waiting patiently for a return label, and naturally I will have to go and find another service to get the label, because this company is absolutely useless when it comes to solutions being provided. I have asked multiple times even for a rough ETA - is it one day? One week? One month? And they ignore the question. They ignore, or fail to understand most questions, and it is hands down the worst customer service I have seen from any of the apps in the Shopify store. They have failed to actually provide me with a solution, and I have literally wasted hours in chats with them trying to get very simple answers out of them, and they can't do it. Being quick to respond is useless if you never provide a solution. That is exactly what Automizely is like.

Customer support is world class! The user interface is nice and easy to use. Legit FREE. No hidden paid services. Great app for shipping at a discount.