PayWhirl Subscriptions

Excellent app with excellent support from Lincoln. Being able to schedule a live call and receive hands on support in a prompt manner was so refreshing and gave me reassurance and confidence in being able to manage my growing subscription. Highly recommended indeed!!!

App seemed to work but can't communicate with Amazon FBA so it's useless for us. Not happy with the customer service - it took them almost two hours to reply to my inquriy and then he explained that they don't support "pickup orders", when I asked why they're changing the message about shipping methods for subscriptions when sending it to amazon. From there, it took him another 20 minutes to my reply where I said I'm not asking about pickup orders... After another 2 hours going back and forth, I gave up and realize this app doesn't work for us.

The app somehow does what it has to do, anyhow, once you deinstall it it leaves massive code in your shop. and that didnt make us happy at all.

Lacking in features vs other subscription apps and has bugs. - Barely any reporting or analytics are available - no support for customers to swap products - You have to force customers to create an account before checkout (reduces checkout rate) so they can manage their subscription. No post-checkout account creation prompts. - Subscriptions renew at a different time from when the customer signed up. Sometimes this can tick over to the next day (your customers will enquire about this) - I've had subscriptions not being cancelled multiple times - leading to the customer being charged again. - No upsell or cross-selling features or one-time purchase discounts with subscriptions their shopify app is severely lacking compared to their external software which is unfortunate. The only positive that this app has is its integration with shopify checkout as opposed to redirecting.

This App is truly terrible, I lost many regular customers as this app has a bug where it stores your customers cards and then empties their accounts. Avoid!

Very versatile, and their support is very helpful.

I am a complete novice working with a subscription app and we have had a few things that we have needed tweaking since we started four months ago. But, I have to say, their customer service is top notch. I always get a response pretty quickly. Overall, we've been really happy with the app. My only request at this point is for the app or Shopify to restrict bundling items with subscription items.

I have a tech person who manages my site and we had an issue and my subscription link wasn't working. However, my tech person was out on a family issue and after me trying to fix myself I opened a chat and within an hour the issue was fixed!! Sergey was amazing!!! I had just launched some ads for my subscription so if this wasn't working would have been a disaster. So Thank You to Sergey for your quick response. I appreciate you!!!

Terrible experience that negatively impacted our cash flow. First I'll address their response: 1. I signed up for a paid plan, which they say is supposed to come with better support so if it's even worse than this, my lord they need a lot of work. 2. They said their app won't work with Shopify but clearly their reps don't know this because no one told me that or we wouldn't be here, just more terrible service. Original review: I had to get a support rep to help set up the Shopify store since the directions on the site for set up are outdated (as per the rep), but I assumed it was set up correctly. Unfortunately with each payment (of a four payment plan), it places a new order and charges us for the on-demand product cost. Now I have to cancel all orders, refund everyone and figure out how I'm going to get these customers back. And of course, support takes way too long to respond, already a few hours in with no resolution to the second issue in two weeks. They told me to refund on Shopify, I do so and it says "request declined." What they didn't tell me was (I'm assuming) that I needed to cancel the subscription first so I did it in reverse and hope it works. Not sure until I see us the biz refunded for multiple orders. If the website direction is wrong and two reps don't know what they're doing (and support takes way too long), how can you trust this app?

Great Team to work with even with a difficult migration. I've worked with other subscription services like Bold and Recharge and this system seems to be the most straight forward and easy to work with. Its the best subscription integration to shopify I've seen.

Absolutely 5 Star! Been using this app for 4 years and it just keeps getting better and better. Service is friendly, intelligent and helpful.. I ask LOTS of questions and have never been treated anything other than favourably. The people are Respectful and knowledgeable and speak clearly and the app powerful and flexible.

I've been using PayWhirl for over a year now, and I love it. It works perfectly, and tech support is always super fast to respond and helpful whenever I have questions. Highly recommend.

I have been using PayWhirl for over 3 years (I'm surprised I haven't reviewed it before now) and it really is a superb subscriptions app. They are frequently and consistently adding new features and these are always offered to me via the portal at no extra cost. Above everything, their customer service is extremely responsive and helpful. I received a video recording in response to my latest query which was personalised to me and answered my question quickly and succinctly. This allowed me to easily apply the solution to my store with no further questions. There are few instances where I feel compelled to leave a review, but PayWhirl really deserve their 5 stars from me!

Excellent customer service and very user-friendly for my customers. I spend so much less time fielding customer service requests because they are able to figure out how to add to their subscription and swap products themselves. Love it!

I've used PayWhirl for three years and they have constantly worked to improve the app and their service. I'm very happy with the support quality and response time. The app also provides a lot of flexibility for customers. Plus, this is the same company that developed the Glow Loyalty Rewards app, and they have developed a solution that allows customers to use reward coupons on their subscription order.

Great app with an amazing support team. I have gone back and forth with Sergey & Lincoln who have delivered exceptional customer service and helped us with what we were trying to achieve. The app is great with customization and the team will always try to find a solution to achieve your goals.

PayWhirl makes it easy to manage charging your customers for subscriptions. It saves us time and money every day!

I started my shop as a subscription-first business and selected Paywhirl after researching my options for some time. I am happy to say that the decision was a good one, and in the first of operation the business has wildly exceeded my expectations. I am on the highest tier plan now and being able to update the plans as the business grew was invaluable. Support has always been timely and issues have always been resolved quickly in my experience. All I would ask is that the developers look into a method for subscription customers to add-on to their next order, that would be a huge upgrade for a business like mine.

PayWhirl is a full-featured subscription payment App. With loads of features, it is still simple to use. The support time is quick to respond. I recommend you use it.