Pabloo Store Credit & Cashback

Amazing App. New, Basic, does the job. Simple to use and has amazing support from the developer. We needed some features and Pabloo was superfast to add those. • You can add/withdraw credits to a customer which are auto-applied at the checkout. • You can make a page for the customer to see their balance and history (Wish this page could be inside the my-account section, but Shopify doesn't allow that) • You can view the overall transaction statement and each user as well. Few requests to the developer: 1. Please add a date range filter in the activity feed. When there are too many entries, it's difficult to search. 2. Our store is in INR but store credit only shows $ symbol. It should pick from store's default currency. 3. Future features could include store credit automation on user referrals, welcome credit, on putting reviews etc. Kudos to Pabloo!

Although I just started using this app, their support team is smart and ready to help.

We installed it on both of our shops and love it. At first, I had an issue when installing and they responded right away and we were up and operating. Great service and product!

We started with a fresh slate with this app. The shopify flow integration makes it easy to direct workflows to the Pabloo app and issue store credit. I feel like the app is laid out nicely, for example the dashboard links to parts of the app that manage that metric, I find that pretty clever.

I have two criticisms, and they’re worth noting. First, the batch credit expiration setup is buried under "Advanced Settings," which took me 10 minutes to locate. Second, the refund handling defaults to deducting credit before cash, which you'll want to change if you process many returns. Both are fixable, but the documentation could be more transparent. That said, the app has run for a while without a single downtime incident. Cashback calculations are accurate.

Easy to set up and does exactly what we need it to do. Really appreciate the basic functionality of the free account, which I was surprised was not already part of Shopify. We don't really need any of the advanced features but if we did I wouldn't hesitate to sign up for a paid account. Customer service was very quick to respond to an issue we were having with deposit amounts and get it straightened out.

Beware. This app cost me approximately $1,500 in lost revenue due to a bug that allowed customers to use more store credit than was actually available in their accounts. I contacted support, but Pabloo provided no clear explanation of what caused the issue and offered no resolution or compensation. There were no settings enabled on my end that would have caused this, so this appears to be a system-side problem. App is also glitchy and numerous pages load with no data. Find better options

Support team is terrible. According to them, until your on a paid plan, they wont offer you support. UI/UX did not populate correctly on our theme for the mobile browsing version. They refused to fix the issue demonstrated unwillingness to help with delayed replies.

Would give 0 stars if I could! It doesn't works at all! It is GLITCHY And the Customer service when you try to get them to fix it- they just tell you to UPGRADE YOUR PLAN. What?!!! Pay more money for an app that already isn't working? SO UPSETTING. -Angry Store Owner

This app is scam. It is literally impossible to use the free plan. Plus they didn't put a button to turn off ads to sell the subscription. It is literally impossible to make any settings on the free plan. do not download.

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IT's been a great addition to monitor our store credit and the team have been very helpful when contacted.

Glitchy, horrible customer service, wouldn't allow for a block on the customers page, would save the settings I applied to the customization area, wouldnt allow me to upload the template, and customer service is MIA. I am searching for a new app to replace this as we speak. SO FRUSTRATING

Rokas was beyond helpful. We approached Forge with a custom enquiry and I’m very happy with how quick Rokas and team have helped us.

There is a huge problem with the Pabloo store credit app and US State Sales Tax collection. Pabloo utilizes a discount on the POS sales receipt instead of an alternate payment method when applying store credit to a sale. This discount goes against the total ticket price and lowers sales tax collection by the amount of credit applied against the ticket! This means for users not aware of how this works, you are selling taxable goods without collecting sales tax! Store credit is not a tax exempt payment method... For example if you sold a ticket at $1,000.00 in taxable goods, and they had a $500 store credit - at a 10% state tax rate - the total tax collected should be $100.00. Once Pabloo applies the $500 store credit as a discount, the calculated value of the ticket is now $500 and only charges $50 in sales tax. As the owner of the store - You are responsible for the other $50 in uncollected sales tax!!!

There is a limit to how many credits you can issue. We are on the plus plan and would have to upgrade to one that costs 2.5x more to continue issuing credits this month. The tiers mention features, but it does not mention this limit when it's outlining what you get with each plan.