Outvio Returns and Helpdesk

They seem to target the somewhat bigger companies, software looks well designed and impressive functionality. It is far far more then a tracking app. It is streamlining the whole order, packing and fullfilment and after sales process with having a tracking and return page with their own unique URL. Having your courier accounts being used, getting instant shipping quotes and printing shipping labels directly from the app. This software does not come cheap, but compared with the high end software for this kind of functionality the price seems to be very good. Why only a 3 star rating? The trial they offer is not really a trial. Every time you want to try out a particular feature you get the message you have to upgrade to one of their plans, so it means you can not try it out in order to see if it fits your needs or if it is just overkill to your needs. This last bit was very frustrating. The courier we use the most was not included. They offered to include this courier on the basis that I commit myself to become a customer, again without having the opportunity to see if it fits my needs and to see if I really like to work with this software. And for post purchase upselling, this is not the right app, very limited. and for just getting a banner on the tracking page you end up being forced to choose the more expensive package, same with Multi Language support: only available on the more expensive package. I post this knowledge here so people are getting better informed about this software (pro's and cons) so they can make up their own mind instead of me having wasted a fair bit of time to find out if it is for me.

It is a complete disgrace to work with this company, they have been stalling us for 3 months and they do not keep their promises, they bought 400 €, although we have not used the application even once, there was a problem in the integration in the application, the problem belonged to their own software. They said we would use 1 month as a gift and they cut the money for it. Their managers also do not keep their promises. A complete disgrace. We have spent 3 months in vain and they are too lazy to respond even by mail.

No support! No service! Sometimes people forget that the best advertising is word of mouth! Also, after this review they asked us to change it and modify it! Good or bad Outvio must accept the opinion and try to improve services! Speaking as the owners of truth is not what a client wants to hear!

Outvio nos ha simplificado enormemente la integración con los transportistas y el seguimiento de pedidos. Centralizar todos los envíos en un solo panel y que el cliente reciba notificaciones claras en cada etapa del reparto ha reducido las consultas de seguimiento de forma drástica. Una solución muy sólida que cumple exactamente con lo que promete.

Gracias a Outvio podemos gestionar los envíos diarios seleccionando las compañías de transporte que mejor se ajustan a cada envío. Una aplicación fácil de gestionar y con herramientas de gestión adecuadas.

Escelente app para gestionar los envíos de Shopify. Intuitiva y práctica. Además la atención de incidencias es rápida y eficiente. Muy recomentable

Aplicación super completa y atención al cliente excelente. Si está pensando en utilizar una app para gestionar los envíos de tu negocio Outvio es la mas completa y competente que hemos usado

Al final se ha hecho imprescindible. Funciona muy bien y nos ahorra mucho trabajo Buena atención al cliente. A mejorar precio de la opción básica.

Súper! Ágil y rápido como portal de envíos.

Solo tengo buenas palabras para Outvio. Ha sido la tool que me ha permitido independizarme de mi 3PL, ahorrar costes y aumentar mi servicio al cliente de manera radical. Tengo un control completo de lo que sucede ahora en mi almacén a nivel de envíos :)

Excelente atención de Jennifer

Estamos muy contentos con el servicio que ofrece Outvio. La app es muy intuitiva. La personalización de correos nos ha permitido crear una identidad única para nuestra marca. También el servicio de devoluciones es muy bueno y los clientes están satisfechos. Lo recomendaría 100%.

Hemos integrado la plataforma con nuestros almacenes y es nuestra base para la gestión de pedidos. Además, nos han añadido funcionalidades Ad Hoc para nuestras necesidades. Recomendable sobre todo para startups B2C.

Outvio has been a before-and-after for our logistics. We’ve been able to centralize shipments, automate key processes, and deliver a much more professional post-purchase experience. Ideal for brands looking to scale without losing control.

Really good app, very helpful support staff. Many thanks to Jose for going above and beyond in getting us set up.

Horrible experiencia. No recomendable

Plataforma de automatización de procesos para ecom muy práctica y resolutiva. Ahorro de tiempo del equipo de preparación de pedidos y atención al cliente. Muy buena atención de Jennifer para solucionar cualquier incidencia o duda.

BRUTAAAAL! PEDAZO DE HERRAMIENTA PARA AUTOMATIZAR LOGÍSTICA, FULFILLMENT..

We have long searched for fulfilment solution that would both automate our shipping and offer end-to-end branded tracking and customer communication. This app does all that and exactly as promised. Their team is super responsive and helpful, which helped us to get most out of the app from the get go. Highly recommended!

Buena aplicación para unificar y gestionar los pedidos/envíos de las diferentes plataformas donde vendes tus productos