The Support Team is amazing! Always helpful, informative, and quick. They go above and beyond to make sure we have all we need.
Review summary
80 reviews on the listingLast 30 days
6 new reviews
▲ 0.1 vs. all-time
Recent reviews
20 most recentJust started using the app and I'm now wondering why I waited so long! Ed was great at helping me set things up. I couldn't be happier.
This app works great for all of our shipping needs. We have been using this company for almost 10 years now. They are truly customer driven. The software works great and they offer amazing tech support and customer service. Highly recommended.
The team behind this app are superstars. We had some challenges setting up and they were on it!! super powerful app that makes your life easier than you think. The support on the other hand is next level!
We just recently got a contract account with Canada Post and were given a few recommendations to try for third party shipment software. OrderCup was by far the best, easiest and most comprehensive of them all. Any issues/questions I had the staff was quick to respond and were very helpful. I couldn't say enough good things about this app. Highly recommended!!
We have been using Order Cup for over five years now and are very happy with the service. We use Order Cup for shipping across North America, the layout is user friendly, easy to navigate, and has a nice clean look. The representatives at Order Cup are quick to resolve any issues, very friendly, and all have wonderful customer service. Thank you Order Cup and a special thank you to Ed!
Great Customer service! Love this app!
This app does save us a lot of time and we use it for many shipments each day. We have had to create some "work arounds" to make it work for us in all circumstances. Overall it is a very good app and the developers have worked hard to make it worth the money. If these "work arounds" were eliminated, we would give it 5 stars.
We LOVE this app, you will too!
Really great app and fast customer service! Thank you for all your help Order Cup Team!
As a Canadian company, I have very few options for buying postage from Canada Post. Ordercup saves me tons of time over the alternatives. Easy to use, and great customer service. The only reason I'm not giving them 5 stars is that there are a few features missing that mean I have to manually enter a few fields for each order and I can't buy postage in large batches.
Their quite excellent phone support (Ed in particular) makes up for the sometimes arcane quirks, clunky UI, and unintuitive aspects of the software.
I would absolutely recommend using OrderCup!! It has taken the nightmare way from fulfilling orders and turning it in to a dream!! Must Get!! Thank You Order Cup!
I've been using OrderCup for over 3 years, and they are absolutely flawless. Their service when needed has always been nearly instantaneous. They really go beyond the call of duty, and it's not uncommon to get a phone call from them moments after you send a request for help. Labels are easy to make, it ties into your store and just works every time.
I used ordercup since I opened my store and its been a lifesaver. Good, responsive customer support as well!
Been using for a few years now. Makes shipping much faster and support has always been helpful!
Tech support is great and very quick. We've been using Ordercup now for 8 months and have shipped tons of packages without problem.
Great app! Speedy customer service too. I needed help and someone called me right away and walked me through steps, and then helped me with other thigns as well. Thanks Ordercup for being one easy & efficient process for my business!
excellent service and great product!!
Ordercup has been great at working with our website to organize and ship. I like that you can look back at each order and see if it is still in transit or has been delivered. It also gives you a warning when the address may not be valid or complete. It is very easy search for orders to see their status. I've had a few questions/inquiries and ordercup staff has always gotten back to me within about half a day-- which is outstanding!