OrderEditing.com

Brilliant app. Order Editing has already saved so much time and resource. We had an introduction call with Nicole and onboarding with Rox who were both such a pleasure to talk to. Rox set everything up for us perfectly and patiently explained all the settings and flows so we were across it all. Easiest (and the most fun) onboarding ever. The upsell revenue generated in 2 days of launching the app has already paid for it! Save yourself (and customers) a whole lot of headaches and just do it.

OrderEditing has been a great addition to our Shopify stores globally, driving strong revenue from checkout upsells and post-purchase offers. It's also made life easier for our customers by letting them update their orders themselves, without needing to contact our team. Paul was fantastic throughout the setup process, helping us get everything working exactly how we needed it and integrated with all our fulfilment partners. He was always happy to help and made the whole process really easy.

Roxanne has been brilliant from the start. She got us live quickly, stayed across everything through our first couple of weeks and checked in without us ever having to chase her. Genuinely invested in getting it set up properly for us rather than just switching it on and walking away. Couldn't ask for better.

The app is pretty awesome. Customers take care of order changes themselves which saves time for CX. Also the upsell feature has generated additional revenue. Onboarding was extremely easy with Rox being extremely easy to deal with.

Roxanne was an awesome help and got us fully setup and going in an hour. App works great, support is even better. Thanks Roxanne

Great app for upsells – has enabled us to really quickly drive incremental revenue in some quick set-up steps. Lots of options for various strategies across touchpoints. The team are incredibly helpful and friendly and keen to support across strategies, set-up and testing! Sometimes difficult to preview the flows but again the team are really helpful here and make sure everything is behaving as expected.

Exceptional app and onboarding experience! Roxanne and Paul helped me get setup with the Order Editing app. Not only has it decreased order editing requests, we have also been able to upsell a number of products throughout the process. Highly recommend!

Great app, took our feedback on board and so far we're saving money using it and making more!

We run July across five Shopify stores (AU, US, UK, NZ, CA) and Order Editing has become one of the few apps I'd genuinely call essential. The bulk of our post-purchase support used to be customers wanting to change a shipping address, swap a colour, or add an item before dispatch. Now they just do it themselves from the order status page and the change flows straight through to our fulfilment system. The install was clean, the editing window and rules are flexible enough to work with how we actually pick and pack, and it's never caused us an issue with payments or inventory. Upsells on the edit page have been a nice bonus on top of the ticket deflection. Support has been quick and responsive the couple of times we've reached out. Highly recommend for any store doing real volume.

We’ve been using the app for a month now and have already seen a reduction in customer service tickets relating to address changes, product changes, and order cancellations. The interface is intuitive and customisable to suit our brand, and fellow Kiwi Hamish has been very helpful and responsive whenever we’ve had questions. We’ve had a very good experience with both the app and the team. Richard | Zinus NZ

This app would be great if it actually worked. We had multiple customers cancel their orders and have it NOT come through on the back end, so we shipped the orders anyway. I reached out to customer support and was told it was fixed, only to have it happen again. This has cost us hundreds of dollars in product that isn't returned to us, and the cost of shipping/returns for the customers that DID return it. I don't trust that any part of this app is working.

Great app, easy integration and saves CS tickets as well as being a great upselling tool!

Had such high hopes for this app but sadly it turned out to be a colossal waste of time. Spent weeks going back and forth on email and calls with Paul and the team trying to implement the app and its features into our store, running more than 10 test purchases and attempting to troubleshoot issues with their devs to no avail. After a week, finally they got the post-purchase upsells to start showing, but they were showing the wrong products at the wrong prices - going against all of the upsell rules and conditions we had set up. This app does not work even remotely as intended. A very frustrating experience.

OrderEditing is one of Jones Road Beauty's absolute favorite partners. Their team goes above and beyond every time. They're fast, responsive, and happy to help with things well outside their scope, which is rare to find in a vendor. The product is just as strong as the team behind it. Letting customers edit their own orders after checkout has deflected a significant amount of CX tickets and saves our team real time. The post purchase upsells have also become a reliable source of incremental revenue for us. It works exactly how you'd want it to, and it's a no brainer addition to any Shopify tech stack. A huge thank you to Lachie, Kiril, and Jacques for being such incredible partners. Highly recommend!

Order editing has proved to be a no-brainer addition to the stack at RIDGE. Not only does it help out our CX team a ton, it has also unlocked incremental revenue via Thank You and Order Status page upsells. There are endless SaaS tools out there that solve a problem but stop at the software. We really appreciate Order Editing being a great partner and providing a true service beyond an app. Jacques has been fantastic to work with and really goes above and beyond to make OE easy to use.

Order Editing has become an important part of our customer journey. On boarding the app and service was so easy! I really appreciate Lachie and the team taking the time to test with us before going live. Using Order Editing has already saved hours of work for our team and helped customers have an exceptional purchasing experience.

Support team is quick to render any assistance required. This app allows customers to edit their orders on their own and this cuts down the manual admin process time. Will recommend

Super helpful set up, really looking forward to seeing how the customer uptake is. Support was outstanding.

We are so thrilled to have found this app! It has to be one of the best and most useful for Shopify merchants. We always get customer requests for order adjustments, address updates, etc. etc. This app allows customers to self-service their requests and frees up our time. The team at Order Editing is beyond fantastic. They helped us Onboard, are responsive to help requests. The app they developed is genius and a must-have for all Shopify merchants--it's an app that adds huge value to our site and, at the same time, streamlines our customer service. Highly recommend!

We've been using the Order Editing Shopify App and couldn't be happier with the results! The app is an absolute game-changer for our store. It’s a much-needed solution that every Shopify store should consider. What really stood out was the incredible support from the team, especially Kiril. They went above and beyond to help us get everything set up, and they did it in record time. Their responsiveness, expertise, and dedication ensured that our implementation was smooth and stress-free. If you're looking for a reliable, effective, and user-friendly order editing app, look no further. This app has been a fantastic addition to our store, and we highly recommend it!