OneLoyalty: Loyalty & Rewards

Excellent customer support by Ellie

"I've been using this app for now, and it has exceeded my expectations. The user interface is intuitive and clean, making it easy to navigate. I love the range of features, especially , which has made my daily routine much more efficient. The performance is smooth with no noticeable bugs or crashes. Highly recommend this app to anyone looking for. Keep up the great work!" The customer support was awesome they responded very fast and resolved my problem.

Just downloaded the app and have found it to be very easy to set up. I had no problems getting everything the way i wanted it. I even accidently clicked the customer support button and got connected with Emily. Emily was able to see that I was customizing my widget for the website and even went out of her way to find the exact color code I needed to get the widget to match my website. Outstanding customer service and already looking forward to using this app.

Ellie's service is very good and in place. The content of this app is also very rich and easy to use.

Very happy with the help and information I recived.

Great customer service!

I have recently been reviewing OneLoyalty App for my Shopify store, and encountered a very "pleasant" surprise from one of the representatives of OneLoyalty! Before I could even decide to implement the App, Rosie from One Loyalty emailed me to offer her help and assistance with getting this program installed for me! WOW! This floored me and has never happened before! I will most DEFINITELY be using OneLoyalty soon, as Rosie is an outstanding example of how great customer service is really suppose to be!! Thanks again OneLoyalty, and Thank YOU Rosie for your email and kind offer to assist me. Outstanding! Very pleased and happy!

seems work well and their customer service are helpful.

So far the app has been straightforward to set up, I'll have to wait and see how the functionality works over time. I had a suggestion for Rosie in Support, and she was very helpful !

I have had a fantastic service from the support team. Especially Emily and Dante who jumped in provided screen shots etc to set up my account. I am surprised this is free when it offers everything and others charge so much. I had an issue with points being awarded incorrectly. I reached out and Dante said would investigate, then advised i had set up tiers with points and not sales. Emily helped me to reset this and now I have the App working 100%. Great App, great time - recommend to everyone.

i just installed the app and it looks great! It is free and have all the feature i needed which are very costly on other apps! Also it works on different langauges. I will continue testing it and in case of any updated, i will share here... but for now i LOVE IT!

i once left a good review, but not anymore. please be VERY careful if using this app. the app added a webpage to my store that i did not ask for, approve of or authorize. this webpage was offering my customers a $20 discount if they downloaded some app, i don't even know which app. i did not approve or authorize this discount either, and it was not in my rewards set up or anything. this webpage also did not show up in the pages section of my shopify admin so i could not even delete it. furthermore, this webpage did not adhere to ADA guidelines, opening me up to potential lawsuits. in order for me to edit this page, i would have to upgrade to the more expensive tier. so not only did they add a webpage i didn't approve of that put my business and livelihood in danger, they wanted me to pay more to take it off? i finally got customer service to accept changing it without me upgrading, but they said it would be 1-3 business days, after i already gave them over 24 hours to handle this. they gave me the run around the whole time. i said that's unacceptable and would be deleting the app, and they offered me 1 month free for the inconvenience. the price of a lawyer and lawsuit settlement will be much more than 1 month free. even if there was no risk for lawsuit, i would still cancel because this company violated my trust. they put my entire livelihood at risk and that is not something i can ever forget. i DO NOT recommend this program to anyone.

Emily is very informative, answered all of my questions at 4am in her timezone!!! Was open to my feedback too which is great for a growing company. Thank you

The customer service I received today was extremely helpful.

Jaxber helped me quickly to set up certain things on the application.

Emily was very helpful and knowledgable answered all of my question quickly and coherently very good app and easy to use

Support is very friendly. Nice app and it is all FREE. Thanks :-)

Appeared promising but after a few days, all of a sudden the Rewards widget as well as the points info on the product page and the app Settings won't load at all. UPDATE following Dev response: The reply as well as offering this app for free are highly appreciated and I can't pretend much I suppose. However, just thinking from a Shopify point of view and our experience, I don't think a similar solution should rely on 3rd parties that may affect our website when there are external problems. I guess this is a downside of using Shopify. Personally, I'll try to avoid apps that might impact the frontend as the customer experience is critical. Thankfully we are a new business and yet to grow our customer base but with the reward points becoming unavailable it made me think how our customers will be impacted if the Developer were to go bust down the line, decide to drop development of the free app or impose a paid plan for use. I believe that a customer reward solution should be super reliable and long term and ideally a built-in feature in Shopify. I know I'm dreaming... As a feedback strictly related to the app, it would be nice if the points shown on the product page also update with the variant change.

They were really great to work with. Ellie was able to immediately locate my issue on shopify and correct it for me. I was so amazed about their quick service to resolve an issue. They also went above and beyond to make sure their reward program was working correctly on my site. I would highly recommend.

Awesome customer service, super quick to reply and very helpful. Looking forward to using this app!