Last 30 days
2 new reviews
▼ 1.0 vs. all-time
I posted a 1-star review about OGO here, due to unsatisfactory service. They replied in a courteous way (on Shopify, see below) BUT when I tried to place an order through my new WooCommerce store, OGO attacked me for my bad review, and they refused to accept any orders.
Like other review, I too have cancelled my products with this company as they were talking too long, coming damaged, and the customer service is not great. I have expressed my confusion when the order time was 3-5 business days as per their website, and yet, we were a minimum of 18 days. I have removed over 100 items from my website and will be looking for a company that will actually do their job.
List of issues encountered: - all my products uploaded didn't sync on their end and after emailing for a week for help finally they resolved the issue. - my orders took a month to come after emailing for updates. - when they finally arrived there was a massive smudge on the shirt which they said was in my design. However, that same design I printed with Printful and the shirt they made (took five days) was perfect and exact to my design. Do not use these guys. 0/10 experience.
Overall dissatisfied with ther reliability. Sometimes they’re quick, sometimes they’re slow. Currently there are orders that have been waiting 6 weeks to fulfill. Am still awaiting a resolution on this and a decent customer service response. No way to call anyone. Email replies are sometimes quick, sometimes slow as I regularly request updates and communicate concerns I have of orders. Sometimes the response is good, sometimes it is inadequate and slow. Also the order of shipping is sometimes strange. The latest issue is orders placed 2-3 weeks later are shipping before older orders, leaving most frustrated customers still waiting for delivery
App is straight forward and basic, but ok to use that provides variations options. After some hiccups at the starts, Zhen from support worked patiently with me and tech support to find the issue (which was may faulty having extra characters in the order prefix). The quality of the Shirts (ASColour) and the quality and brightness of the print is second to none. I used Printify and Gelato, these guys are 100% my preference. The support for me has been the real winner and worked with me to improve my products . Thank you.
Shipping is too long. They don't have strong communication when delays occur. Printing is not very good at all. Sometimes the designs come up wrinkled. I switched providers recently and had no issues with them.