taylor is the best he has helped us a lot
Review summary
140 reviews on the listingLast 30 days
2 new reviews
▲ 0.5 vs. all-time
Recent reviews
20 most recentTheir support team goes above and beyond. Very responsive, helpful, and reliable when it comes to following up with pending tax compliance. We really appreciate the support.
Very responsive customer service that takes accountability
Waited forever and they never finished the nexus setup. No communication or customer service.
Let's be honest: nobody enjoys Sales Tax. Numeral makes it super easy and gives you the confidence to redirect your focus elsewhere. Their response time is stellar and the team is top-notch. Could not recommend them more.
Taylor has been an exceptional account representative and has made our experience with Numeral a positive one. He is consistently responsive, knowledgeable, and quick to answer any questions we have. Whenever an issue arises or we need clarification, Taylor provides prompt, thorough, and accurate guidance. What truly sets Taylor apart is his willingness to go above and beyond. Even when I've requested reports or information related to periods before we were using Numeral, he has taken the time to assist me without hesitation. His dedication to providing excellent customer service and ensuring we have the information we need has been invaluable. Taylor's professionalism, expertise, and commitment to his customers make him a tremendous asset to Numeral. I greatly appreciate all of his support and highly recommend working with him.
We have just started working with Numeral and I have to say that is a refreshing change from working with Avalara. We have received personalized emails detailing everything that they have completed and what we need to do. I have not received an email that just seems to be a standard response or something that anyone would receive. I am looking forward to seeing how they do with the actual returns. One month in with Numeral doing our sales tax returns. They were very prompt and the process to approve was very easy. We continue to be happy with the service that is provided.
The App works well, and if you have a question and email customer service, you get a quick response. Thanks again Matheus!
William has been very helpful in addressing the state tax issue that was recently raised. He is highly responsive, acts quickly, and consistently provides practical solutions.
Customer services is on point, always very responsive and helpful when reached out to.
The Numeral app and team are great! Javier is always super quick to respond and help me with any questions I have. Thank you!
Great in every way. Somehow the UI manages to capture all the nuanced complexity of state-by-state sales tax rules and still be intuitive and easy to use. The Shopify integration is seamless, and as someone who has worked in SaaS B2B integration I know that is not easy. Support is terrific as well. Everyone we've dealt with from sales to onboarding to support has been terrific. Definitely recommended!
Numeral makes it easy to deal with Sales Tax. Can't recommend them enough.
Numeral has been great and has been a solid upgrade from our last sales tax software. They work seamlessly with Shopify, and Numeral takes full responsibility for our company's sales tax filings. They resolve all issues for us and acknowledge when they make a mistake. They even pay any penalties and interest that may be incurred due to a mistake they make, although that hasn't happened with our company. Nataly, in particular, has been very responsive and helpful.
Very supportive and helpful!
Great experience with Javier. Very helpful with automating our tax submissions.
Taylor took care of our issue in 1 hours and was great at communicating
We’ve had a great experience working with Numeral. The team has been responsive, knowledgeable, and helpful in navigating sales tax compliance across multiple states. Taylor in particular has been great to work with — always responsive and willing to help us work through questions and issues as they come up. We really appreciate the support and look forward to continuing the partnership.
Helpful, on it, fast, willing to answer the dumbest questions ever. Nothing about sales tax is particularly "fun" to deal with, but they've made it as pleasurable as possible. They've all been great, especially Nataly. They've won me over completely.