New Reply – Native AI Helpdesk
by New craftHelpdesk · #75 in category
Tracking since Sep 15, 2026
Listing content
Currently live on the App StoreName
New Reply – Native AI Helpdesk
Subtitle
Customer support with orders beside every conversation
Introduction
Support customers inside your store admin. View orders beside messages and reply in one inbox.
Details
New Reply brings customer support directly into your store admin. Read messages, view customer and order details, and reply without switching to external helpdesk software.
Assign conversations, add private notes and see when a teammate is viewing a message. Handle email, WhatsApp, Instagram, Messenger, forms and customer-account replies in one inbox. AI can prepare drafts, translations and labels while your team reviews and sends each reply.
Pricing
3 plansfreeFree
- 30 tickets per calendar month
- Inbox inside Shopify Admin
- Customer and order details per ticket
- Team assignments and internal notes
- Email, forms and social channels
- AI drafts, translations and labels
monthly$29/mo
- 1,000 tickets per calendar month
- Inbox inside Shopify Admin
- Customer and order details per ticket
- Team assignments and internal notes
- Email, forms and social channels
- AI drafts, translations and labels
yearly$290/yr
- 1,000 tickets per calendar month
- Inbox inside Shopify Admin
- Customer and order details per ticket
- Team assignments and internal notes
- Email, forms and social channels
- AI drafts, translations and labels
Media
8 assets
Developer
New craft4.9 ★ across all apps8 apps published
