Mulberry Product Protection

We’ve had a great experience working with Mulberry as our extended protection plan partner. Their platform is easy to use, the integration process was straightforward, and their team has been incredibly responsive and helpful whenever we’ve had questions or needed support!

The team is supportive and adapts to the requirement pretty quickly. Their custom integration works really well and we've had no problems so far. Implementation was accurate and the communication was easy.

Mulberry is a great service with an exceptional team backing it. As a brand that offers comfort furniture, insurance to protect it against life accidents has been a huge benefit. The whole customer journey from sales exploration through post-sale care has been amazing. Everyone is responsive and kind. Highly recommend.

I used this app to offer a warranty and added value to our customers. We have been happy with the add ons so far and appreciate that our Partnership Success Manager, Christine, stays in clear, regular communication to monitor and test new initiatives. There have been a few bugs that the Mulberry team has been quick to identify, troubleshoot, and fix. Would use it again!

Easy integration process! The mulberry team was very involved and made sure we understood the steps our customers would go through. We had a few hiccups with additional SKUs being generated but the team was very responsive! Overall easy experience and a huge benefit to our customers!

Can anyone confirm this app is working? Emails to support to assist with installation would be great, for example, once installed, try to connect for setup but get popup that email is not found. Probably a step we are missing, but cannot reach anyone any ticket or phone for assistance. (Giving a 3 star out of hope and the app looks like it is what we need , if they reach back and all goes well, will return for more stars!)

The Mulberry team has been great. The onboarding process was smooth, and our account manager, Josh, is extremely responsive and helpful.

The code in the app is causing a lot of my features to break down. So I reached out to customer support to ask them about it and was answered the following: "Since Mulberry was founded 4 years ago, we’ve historically worked with small and medium sized merchants. However, over the past two years, we’ve built out our assurance infrastructure to support larger merchants and have recently made the strategic decision to transition to focusing on enterprise merchants. Given the recent shift in focus, we don’t believe there would be a good fit between our companies at this time. In line with this, we are no longer providing technical support for the app. We appreciate your interest in Mulberry" They essentially have this app here, breaks your features, but they refuse to handle issues or support the app that they put out. Shopify, time to take them down the app store?

So far Mulberry has been a great addition to our website for increasing our top-line while offering our customers peace of mind with their purchases. The development team was super thorough and kept us in the loop during the entire integration process. They listened to what we wanted and offered their industry insight to collaborate on the best pricing plans for our website. We also had a small hiccup early on that made our entire site inoperable but Mulberry answered the phone immediately and resolved the issue in less than an hour. Highly recommend this app.

The Mulberry team is very helpful in terms of implementation. They are experts and willing to solve problems very quickly. It is a pleasure for us to work with Mulberry.

Although Mulberry has some issues like other apps in the IT world but their customer service is awesome. They are all quick response and with them you never feel being alone!

Mulberry has been a great partner and their extended protection plans are a great value add for your customers and store!

good product and supportive team.

Mulberry has been great to work with. I think having protection plans is a great revenue booster. Sign up.

I have not worked a company that cared so much about my company before. I feel like our reps at Mulberry genuinely want our brand to succeed and their warranties an amazing compliment to our product. Keep up the good work Mulberry team!

Great company! Very responsive agent, and innovative policy for the online store. Help us double the sales. You may need to spend some time to get it started, and it worth every second. Highly recommend.

So far Mulberry have been a fantastic partner that have enabled us to offer comprehensive, competitive and no-nonsense extend warranties to our customer to protect their purchases.

Sarah & John were super helpful in getting Mulberry integrated with our Shopify Store! The application was easy to install and the overall integration was a breeze. The warranties are perfect for our product line and exactly what we wanted! Thank you Mulberry & Team!

Was a smooth process to install the app and quick to get up and running. The Mulberry team has been very accommodating to our requests both before and after launch.

The Mulberry app has been a great tool for us to offer protection plans for our products. It's worked seamlessly and the team has been incredibly helpful each step in the process. We know we can always reach out with questions and someone is always there to assist. Highly recommend this app!