Last 30 days
217 new reviews
▼ 1.6 vs. all-time
Juvy was incredibly patient and helpful. We got disconnected a few times over chat, and she reached out via email to follow up and make sure the problem was addressed. She responded quickly and with clear instructions for the troubleshooting and eventually helped solve the issue. She was very kind and friendly throughout this entire process, which helped with the frustration from different methods not working.
Customer support was great. I was always reconnected to the same representative, or he would reach out again to help me resolve our issue and guide me through every step!
I had a wonderful experience with Marz! They were extremely helpful, patient, knowledgeable, and supportive throughout the entire process. They took the time to understand my requirements, guided me step by step, and made sure all my questions were answered. I truly appreciate their dedication and willingness to help until everything was resolved. Excellent customer service! Thank you so much, Marz, for your outstanding support!
Juvy was very helpful!!
SEPH WAS PERFECT!
Rhedd
Give Lance a raise and move him to Support.. out of the last 2 weeks hes the only one that figured out my DNS problems... way to go Lance... thanks again...
Jean was amazing. She was patient, helpful and guided us through fixing our Shopify–Mailchimp connection. We’re very happy with the support she provided, and the customer sync is working again. Thank you, Jean, and thank you to Lance for helping us along the way. Much appreciated from Milano Hair Studio.
This app is very clever and I'm sure its going to help generate incremantal revenue. Support was great (Sean) when I needed help.
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After getting inexplicably disconnected from our chat, I appreciated that Sher reached out via email to help me sort my issue. Thanks so much!
Great, great, great help, SEPH helped creating an automation. Helped me 100% with setting it up + response time was very fast!
I have been using mailchimp for a few years. It offers affordable plans for small business like me for a start. There are a lot of functions in the app, the more functions and more subscribers you have, the higher the subscription fees. What I like about the app is their customer service. They provide real person to support me in the chatbox. I had trouble with my setting and customer service Nadz was very helpful and guided me through the whole process. I also had trouble with my billing, there were extra charge once my contact exist 1500. The system does not send any email notification by default, so i learned that I have to check the billing cycle in the app very often to ensure that I don't get charged extra. Again, I got customer service to attend to my query.
Lori was absolutely fantastic! She was so kind, patient and helpful throughout the whole process. I'd been strugggling to resolve our Shopify and Mailchimp integration issue for quite some time, and Lori provided really clear, step by step instructions that worked perfectly. She made what was a v frustrating issue really straightforward and reassuring. I'm genuinely so grateful for her help and delighted to have everything working again. Thank you so much, Lori!
Has been working fine in general, but I noticed it stopped syncing one day, so I reached out to the support and got really good help from Rhedd at their support team. The problem was solved within an hour.
Marz did a good job helping me today, took the time to explain, ty
Jean is great :) thanks for helping me
Working with Marz was fantastic! They were patient with me, very informative and got my issue solved quickly! Thank you!
JEAN was super helpful, thank you!