Last 30 days
16 new reviews
▼ 0.8 vs. all-time
The analytics were great. The alerts were terrible. Sometimes we didn't get a notification till after the 3rd message from a customer. They got our billing wrong, and shut down our account...twice. Then when we attempted to chat with them they weren't there. So why 3 stars: If you are sitting at your computer with their website up, it's a nice interface, good data, and useful. But if anything goes different, it's a real pain.
We have used LiveChat for a while now and it works well for almost everything we need out of it. However, the products cards integration with Shopify does not allow you to select product variants. This would be immensely helpful and allow us to give our customers a tailored experience. PLEASE dev this into the integration!
We absolutely love LiveChat. We've explored other support apps, and many add more bells and whistles, however, LiveChat focuses on Chat on does a tremendous job at it. Our agents love the "sneak peak" feature because they can start preparing their answers and reply faster. They also love the "simplicity" of the interface which is easy to learn. The ticketing feature, Facebook Messenger and WhatsApp integration work nicely as well. Right now we have all our customer support channels centralized in LiveChat and that has made a big difference. We are also looking into some of their other products like Chatbot which seems to work well. Lastly, their service is great, their team is always online and willing to help! Highly recommend the App and the team behind it.
This is the best live chat app I've come across. It integrates extremely easily and has some really nice features like being able to send customers "Product Cards" (instead of the URLs) and a timer which shows how long customers have to wait to be connected. Very happy.
Review Update: Customer support reached out to me to clarify some issues I was having, Although this issues I had are still the same they were happy to issue me my refund. So that being said 4 stars because I appreciate excellent customer support because as we all know many companies suck at it , Their chat app is an excellent app I did really like the Product cards. Did not work as expected, SMS did not work support was no help, Although they have Shopify customer insights in the live chat it is not available in the ticket section making tickets useless it customers email you. Their website show pictures that customers can by products from the chat with products cards from Shopify, When tested cards only showed "View Product" When I ask support that said that wasn't real. I cancel service 30 min after installing, they would not refund me my $50.
VERY BAD SERVICE... I TRIED TO LOGIN IN FOR MANY DAYS AND THE SUPPORT TEAM DOESNT WANT TO HELP, SO I DOWNLOADED TIDIO! SORRY BUT YOU NEED TO HELP YOUR CUSTOMERS...
We've been up & running on livechat for a week now and are very happy! This is a powerful app and underlying platform.
App is very nice, but the prices are extremely expensive for SB, They don't honor shopify prices either!
The service is good with one MAJOR caveat- you cannot schedule the chat to stop, so if you forget to close the app, it stays on all night and customers come into the chat when nobody is there. A simple way to have it autostop is much needed.
LiveChat has been great for JetSkiCovers on Shopify. The support is excellent, and features like sending Product Cards and sharing order details during chats enhance customer interactions. Highly recommend for a straightforward and effective customer support experience!
It was all good until i want to cancel which i couldn't find how to cancel the subscription after 30 mins...
We have found this app to be pretty powerful, but there are add-ons that you may need which are additional monthly fees. The app is pretty intuitive.
Great app. Wojtek was very helpful!!
Wojtek was very very helpful - 10/10 for me. Quick response and straight answers
so far it had ZERO EFFECT , a lot of e mails - NO TANGIBLE RESULTS , so far
I tried a few chat bubble apps. So far i think this is the best one. It was easy to set, the alerts come in pretty quick, and support is responsive.
Linking LiveChat to our Shopify store was very simple to set up, and the tools we use to help our customers were simple and intuitive to use from day 1. The Automations available through LiveChat have raised our customer service levels, allowing us to send the right message, to the right customer at the right time.
very good customer service， easy-to-use control panel, you can check all the chats from your all your shopify stores in one place, and you only need to pay for 1 time app fee, great!