LDT Digital Downloads & Ebooks

Good

The app downloaded seamlessly

It's not so easy I've been waiting 2 days for a reply back from them. Which is delaying my website being finished and launched. Customer service apparently doesn't respond in a timely manner. It's very frustrating.

They haven’t been able to fix one of the major issues for at least a year now. If a customer purchases 2 or more large files, the download simply fails — they can’t download the files, so they think they’ve been scammed. This has caused a huge amount of unnecessary work, as well as numerous PayPal disputes and Stripe chargebacks, because customers aren’t receiving the products they paid for. I’ve reported this problem to support about 15–20 times, but they keep giving vague answers without any real solution, insisting that everything works fine on their end. The last time, they managed to figure out that the issue mainly occurs when customers try to download multiple files at once, and their “solution” was to tell me to disable the “Download All” function — meaning customers would have to download each file individually. That is absurd, and it’s not a solution at all. I expect a real fix for this issue, because it’s been a year with no resolution and I’ve already lost hundreds of dollars because of it. I’m also requesting some form of compensation, as the app hasn’t been functioning properly for an entire year — and since we’re talking about around 4,000 files, migrating to another app would be an enormous amount of work.

Great experience so far, upgrading was definitely worth it to have the support. Really helped me out.

Great customer service and tech support!

Very functional and sleek app that is easy to customize. Stellar customer support. Support has answered quickly and resolved all issues and questions we had within 1 day. Very excited to continue to use this app. 10-29-25 Update. Support continues to be amazing and accommodating. So happy we chose LDT.

Love this app, upon reading instructions I was able to quickly understand how to set-up a free printable download with certain products. I just was not able to add a free printable to a entire collection without adding the items each individually. Hope to see upgrades such as creating a Digital Collection to add digital files some free and some with cost associated. Great job with app.

Great app that work well. Very attentive Support staff. Would love to see less clunky "License by Tag" search options in the future.

Get app! Effective, efficient and great customer service. Would love a dashboard or ability to favorite license tags to make refilling easier.

Alles super!

eaasy to upload

Never have had any issues with this app, very solid service.

Excellent support! Big thanks to Bonnie for her great support. When I had an issue that needed an urgent fix, she quickly notified the relevant dev team, and my problem was solved in no time. Friendly, proactive, and fast — highly recommended!