Kolton AI Chat & Comments

I get sooo many messages every day for my jewelry brand, asking about prices, materials, delivery times… Since I started using Kolton, replying to all those messages has become so much easier, and my sales have gone up too It answers questions correctly, sends the right product page links, and even understands messages with photos and videos…Im honestly so impressed hahah. I just wish I found them and started using them sooner Their support is amazing, they reply really quickly, and if theres a little issue, they fix it right away Its must have for e com brand, once people discover it, they will be so grateful it exists because it saves you so much time and money So happy they exist!

Using Kolton has been a great experience. We've been runnning a few brands for 15+ years. We've always had dedicated CS reps and pride ourselves on providing a very high-quality personalized approach to our interactions with our customers. So, it's been really hard to embrace this new wave of Ai chatbots. But, Kolton offered us the ability to train the model based on our communications with our customers. Over the last few months, I've been trying out the agent and it's done a very good job at responding to our customers in a convincing way. In addiiton, I like the fact that you can have full control over when the agent does work and when it is neccesary for a human to step in. Kolton has not fully replaced our CS team yet, But, it's definitely doing a very good job handling the majority of issues while requiring very minimal human involvement.

Kolton has literally been a game changer for handling customer support (wish I knew about it sooner) It removes margin for error that can happen when relying fully on VAs and hits response times we just couldn't hit manually. For any e com brand that wants better customer experience, it's is an absolute must have in 2026. highly recommend it to, it cut our costs by more than half!!!