KNO Post Purchase Surveys

Great new attribution platform on the market. Attribution can be difficult to nail down unless you have expensive software. Running a post-purchase survey literally asking your customers how they heard about you is a very direct and personal way to know which of your marketing efforts are working. We've been able to take the results from the survey and double and triple down on marketing efforts. A couple things I really like about this app are the ability to run multiple surveys at once (first time or returning customer) and the ability to integrate with Klaviyo. Jeremiah and the support team have been fantastic and super helpful in setting up and clarifying my survey results. Kno app also has the ability to ask multiple questions in the same survey and provide a call to action on the survey final thank you page. Getting amazing insights and results from this simple install and setup. Highly recommend installing this app and setting up your first How Did You Fist Hear About Us survey and learning more about your customers journey.

This is definitely the best post purchase survey on the market right now. We moved over from Enquire and the difference is like night and day. Being able to survey new vs returning customers differently is key. Love the model data feature so we can see what results would look like assuming a 100% response rate. The recharge integration is super helpful too! We use this survey to instruct our media mix, budgets and merchandising.

This app is excellent, and the customer support is even better! I switched from grapevine to the app and it is soo much better. I also was having some trouble understanding and within a couple minutes I was on a google meet with someone who was extremely knowledgeable to help me! 11/10 reccomend.

The feature in the paid plan is not working (Add survey answers as a tag to the order) . Customer support said "I have passed this along to our dev team, and it looks like they think that this feature needs to be rebuilt. I don't have an estimate as far as what that would look like"

KnoCommerce has been brilliant since we moved over from another survey tool. The support has been amazing from a technical and strategic aspect. The insights provided are invaluable. Highly recommend!

KNO is easily the best value app on the Shopify store. We get so many insights from our customers through various post-purchase surveys, NPS, and general surveys with our customers timed across their journey. These insights govern many of the decisions we make daily. KNO is a must-have for every Shopify brand.

Can't believe we didn't install this on day one - fascinating insights coming in so quickly. I also appreciate the support; we've received a lot of guidance on setup and best practices during our onboarding.

Tried to use to ask first time customers where they hear about us (template in their free campaign/ examples above), spent 20 minutes setting it up only to find that filtering to only ask new customers would be using an "audience" and would require the $120/ month plan. Grapevine does this for $15/ month at scale. Fairing also reasonable and great to work with. Nothing makes me more aggrevated than having my time wasted deceptively.

Customer service is excellent. Whenever I have questions, they respond immediately and work on the problem. Reporting/data exports could be improved in some ways.

keeps logging me out inspite of successful payments and support takes aaaages to respond - even for super urgent issues.

great tool, easy to work with

Love KNO! Highly recommend no matter what stage you are at. Has helped us with persona research, mapping out retail strategy, new product development and so much more.

I use Kno to help segment our new vs. existing customers and use it as intel for what new products to add. Something my team and I review every week. If you aren't surveying your customers you are missing out on critical insight right in front of your nose.

Incredible app and support!

Great customer support and integrations with platforms that our retention team uses. Also, one of the best AI chat bots that I've ever used. Gave extremely clear instructions and didn't hallucinate

so far so good, we are gaining some good insight into our customers from our surveys.

Sid was super helpful and fast! He made the updates right away and everything looks perfect!