Klaviyo: Product Reviews

I have been using Klaviyo for a few years now, and using their Review app as well. About 3 months ago we found out that Klaviyo was inserting an extra script on our website causing it to be slower. For 3 months they didn't solve the issue, claimed we had hardcoded on our site and some other claims that had nothing to do with the issue. After pressuring the team to investigate this, it turned out their own Review app was causing the issue. Even when it is their own error they expect us to fix it and spend time on fixing it. We sent them an email nearly a week ago requesting them to fix the issue, no reply. Follow up email no reply! Third email, no reply. Never thought I would be giving Klaviyo such a bad review but it really shows the "respect" they have for their customers! Unbelivable disrespect to paying customers! But here you go Klaviyo, your behavior towards your customers is absolute shit! Could not be unhappier as a customer for several years! Please spare me with your standardized bullshit reply! You had days to get back to us, so a reply of a member will reach out to you is worthless!

top app

good platform

Fulfilled is working great. So far it is functioning seamlessly within our Shopify site and producing one of our most engaging flows in Klaviyo. It's typically like pulling teeth to get our customers to leave a review, so very surprised at the response and number of reviews we're now receiving!

Good review app, easy to integrate with Shopify and Klaviyo flows. It's great that we can send individual links to products for customers to review based on the order that they placed.

Rather limited options to change style, e.g. Font-style, font-size, size of stars. Reviews don't seem to be synced back to Shopify so you have to replace the original shopify rating-stars (the Klaviyo stars are way too large, you also can not change this). In general great ideas about functionality features.

We had given a bad review a few months ago because there were no translations. But it was dealt with very quickly. We were also contacted about the matter. After a few weeks, the issue was already implemented. Great! Really great. That's why we've subsequently raised the rating to 4 stars. We don't give it 5 stars because it is relatively expensive. Too bad, otherwise we would definitely have bought it.

Klaviyo reviews is great because it's clean and easy to use. Their pricing is the best in the market and I'm confident the upcoming features will be top notch. Their app is still fairly new but if you are also using Klaviyo as an email/sms service it's a no brainer to use them as a review service also. Highly recommend!

I transferred to Klaviyo Reviews from Reviews.io and I am IN LOVE. I have tested out many different review platforms and this one is by far the best. The setup is lightning-fast, the branding is beautiful, the features do exactly what you need them to do, and the customer support is phenomenal. I cannot recommend highly enough.

Collecting way more reviews than we did with yotpo for a fraction of the price. Delivery triggered review request is actually very nice. Super easy to use with online store 2.0

We transitioned to Klaviyo Reviews from Yotpo about ten months ago looking for additional customization options and couldn't be happier with the platform. Set-up was easy and the email flow has been one of our most engaged since shortly after launch. A big leg-up was Reviews' integration with Klaviyo for email and SMS. Before Reviews we were confined to a template with few customization options, now our request for reviews matches our brand's look and feel. We've also been able to A/B test sends to get the most out of our requests for reviews. If you're already using Klaviyo for email marketing Reviews is a no-brainer.

I was so happy that Klaviyo announced this feature! The price plan is awesome, the settings are easy to understand and it works well on every theme I believe. What's still missing is that the reviews don't display the uploaded pictures from the customer. This is a big miss because most of the time the image is more important than the entire review. Another thing that is not working well is when you use the all reviews widget they are not displayed chronologically. It's literally mixing new and old reviews which from the customer end may look strange. I know the feature is new, and that's why I wanted to share my feedback. I hope the Klaviyo team will fix those main things! We love Klaviyo and I really like their decision to create this feature!

Tried the app, as the price and integration with Klaviyo Emails was attractive. Really like the simple offering of both the apps and it only makes sense for Klaviyo to offer a reviews app. With that said, the app is still not robust enough for us to switch over. There needs to be more design, customizations available in order to fit in with our stores (like not having grey divider lines). There also needs to be more customization availability for review form. It's pretty basic. Will gladly make the switch later on once the app is better improved to compete with other apps like Loox.

This app and service will be brilliant, when it's completely ready. Now it lacks a lot of translations, such as Finnish, which means it cannot be used in local shops. Would also like the possibility to do custom CSS to match the widget with the webshops design. Thank you Klaviyo for creating this. Will look forward to it when it's more complete. And if you need help with translations to Finnish or Swedish, let me know :)

Unable to manage reviews as I continue to get a 502 when I open the app.

The team is very good and reply fast. I like it and will continue using it

Muy buena, pero se necesita un cursito..

It's been great so far!!!

very good but you need an expert ,if you get that its very good, but too complicated for me alone