iThink Logistics

I wanted to take a moment to express my sincere appreciation for the invaluable support you and your team have provided us over the past year at ithinklogistics. Thanks to your guidance, we have been able to expand our business significantly. I would especially like to acknowledge Vaishali for her exceptional assistance. She has been incredibly polite and helpful, making our collaboration a pleasure. Thank you once again for all your help. We look forward to continuing our successful partnership

We have been working with iThink Logistics for a while now, and our experience has been outstanding. Their platform is easy to use, integrates smoothly with Shopify, and provides real-time tracking updates for our customers. The support team is always prompt, helpful, and ready to resolve any queries. Deliveries are timely, and the overall service has helped streamline our logistics process.

We had a very good experience with them. Their team is responsive, pickups are always on time, and deliveries are handled smoothly.

"Moving to iThink Logistics was one of the best decisions for our operations. The integration with our Shopify store was seamless—orders sync automatically, and generating labels takes just a few clicks.

Excellent Customer support Team with great backend support to have delivery shipped on time. Response time to solve Courier related issues is great. Team has helped us to get more benefits at a reasonable rate and are open to connect us with 3rd party vendors Team is very flexible and go out of the way to solve customer logistics grievances and timely closure to imp tickets which are very critical to e commerce business I highly recommed I Think Logistics to any new growing start up e commerce platform because there very few professional aggrigators in market like them who give personalised services and help in the growth of start ups which is very important I wish them very good luck and keep up the good work

NO.1 Logistics Partner In The Ecommerce Industries. Excellent Customer Support. Very Helpful Team, On Time Support. Highly Recommended I Think Logistics To Any New Growing Start Up Ecommerce Platform Becasue No Extra And Fake Charges Of Any Kind Is Deducted. Special Thanks To Priyanka Mam,Mayuri Mam And Pragati Mam From I Think Have Been Extremely Helpful. The only request from our side is that Currently our firm is facing high RTO rating So could you please try to maintain this thing It would be great. All the other services are okay without any doubt Thank you

it's a great app. easy and efficient. The service received from them adds value to our business . Thanks

We have experienced excellent customer support from the iThink Logistics team, backed by a strong backend that ensures timely order dispatches. Their responsiveness in resolving courier-related issues is commendable, with quick turnaround times that are critical for any e-commerce business. What truly stands out is their flexibility and customer-first approach. They go above and beyond to resolve logistics challenges and ensure timely closure of critical tickets, which plays a vital role in maintaining seamless operations. A special mention to Vaishali and Vishal, who manage our account. Vaishali has been extremely prompt and responsive, while both have consistently demonstrated a strong commitment to customer satisfaction. Even during challenging discussions, their focus has always remained on improving the overall experience. Having been associated with Shiprocket for nearly a decade, we faced persistent challenges such as lack of support and delayed responses, even at senior levels. Transitioning to iThink Logistics last year has been one of our best business decisions. We highly recommend iThink Logistics to growing e-commerce startups. In a market with limited professional aggregators offering personalized service, they truly stand out as a growth partner. Wishing the team continued success—keep up the great work!

I was using delhivery and i was fed up with it due to no POC and ticketing system. Then with ITL they give POC which is the best part as you can just drop a text or call and any concern of yours will be solved asap. My RTO ratio and fake attempts reduced significantly due to same, My POC Mr. Jilani has been very helpful for all concerns as well reattempts, escalated delivery all concerns are handled perfectly

worst app ever. will never recommend to my enemies too. if you ever want to get frustrated-- opt for their services. they are a team of helpless, unprofessional people. i have ended up wasting money and business due to them.

AFTER SWITCHING TO "I THINK" OUR EXPERIENCE IS WOW . AND WE REGRET THAT WE SHOULD HAVE SWITCHED EARLIER BUT NEVER LATE IS BETTER . THEIR CUSTOMER SERVICE IS EXCELLENT MS DIANNA RATHOD IS ALWAYS THERE TO HELP US IN ANY QUERY. SHE IS RESPONSIVE AND PROACTIVE IN RESOLVING ISSUES COD REMITTANCE IS ON TIME . DELIVERIES IS ON TIME WITH ACCURATE TIME SHOWING TO CUSTOMERS. WEIGHT RELATED DISCRIPENCY QUERIES ISSUES SOLVED ON TIME. OUR EXPERIENCE HERE IS FAR BETTER COMPARED TO SHIPROCKET SHIPEASE OVERALL A GREAT EXPERIENCE HIGHLY RECOMMENDED

Im proud to say im one of the first clients of ithink. ive seen them grow from zero to hero. Currently my key account manager is Avani and she's a very helpful & kind lady. would recommend ithink

We've had a great experience working with I Think Logistic. Their team is responsive, pickups are timely, and deliveries run smoothly — making logistics stress-free for us. The tracking system is simple to use, and any concerns we've had have been resolved quickly by the support team. A special thanks to Sohel for his consistent support, smooth coordination, and quick turnaround on any issues. His proactive communication has made a big difference. We also appreciate Devanshi for always being helpful and responsive whenever needed. Ashok’s timely updates and attention to detail have also played a key role in ensuring efficient deliveries. We truly value this positive partnership and look forward to continuing it.

These are Scammers, Frauds, one of the Worst Logistic Company and They have put my 40-50K Amount on Hold and also when I stopped sending my Orders they Forced RTO almost 250+ Shipments and Total Approximately 600+ RTO worth 12-15 Lac Rupees. Manhor who onboarded me was taking follow ups daily to onboard me and when it comes to Service they will Ghost you. Their NDR System is Total Fraud and Fake. Kaplana who was KAM working with this Fraud ithink logistics Company working for 5 Years will call for Shipments but not the one already sent. Promises call back never Calls. Working with this Company will be Nightmare. This is my First Review and I am Posting this on every Public Fouram and also Google or anywhere these Scammers are Listed. We are already in Process of Prepration of Legal Action for Loss more than 15 Lac by this Scammer Company. We are also writing to Shopify Team to take down this App. Check Google reviews and you will see how many Bad Reviews are there. I warned you Guys I will be Posting everything in Public and waited for you to Refund the Money but you Guys didnt bothered to Return the Money and Compensate for the Loss.

- First of all they insure amount upto Rs 1000/- only, so be aware and not to ship high value orders with them. Secondly if your order gets lost due to any reason they will make excuses (like; "provide manifests", "sorry it's been 48 hours and we can't ask courier company for POD", "provide cctv footage of packing", " Ask you that they look and get back to you in a matter and you have to remind them on the same " )and avoid paying the insured amount too. Lastly but not the least if you provide them all the proofs and cctv's footage too they will put blame on you. (We've faced many issues where they denied for secured amount too due to different reasons.) - If your product value is less you can ship with them as they are providing fair shipping rates. - You have to constantly remind them to issue you refund of your canceled shipments, that too they issue in store wallet only. - And don't provide any resolution to your shipments lost in-transit. - Initially they were good with weight discrepancy but now many illogical weight discrepancies. - They don't have good support staff & is eager to put blame on seller. Hope this review is useful & helps you decide.

We are working with I Think logistics and we are satisfied with service and rates. we have faced very good co operation regarding claim issues satisfactory...

By far the best aggregator in the market for us. Also they have provided well arranged and compact app which really help us to manage our shipping hassle free. Their support team is really helpful. Technology wise also they are also very good.

As earlier I was using some other platform for shipping my products but faced so many problems regarding weight escalation and NDR reports which are actually very frustrating for all the eCommerce sellers. So now iThink logistics is a great platform that reduces my processing time for undelivered orders and gives me proper NDR reports With an automated process flow and also reduces RTO.