Influence: Loyalty & Referral

We have been using reviews.io to collect reviews for years now so decided to give their loyalty & rewards app a try. The app works great and the team is very reliable, quick to answer any questions and help with any technical issues.

Great loyalty app. Easy to use and has all the features we need. The customer support is absolutely perfect.

I am totally thrilled with the Influence.io LOYALTY product I had previously used Loyalty Lion, Swell, Smile and Stamped for loyalty -- so I have quite a bit of hands-on over the years. Before I talk about what I like about Influence.io, let's look at the name of the app. In my opinion, it's a terrible name. I think they would have done better by calling it something that is NOT "influence" -- because it is about LOYALTY not influence. I have already let the team know my thoughts on this. The product checks all the boxes. I like that points redemptions auto-populate the discount in the cart/checkout I like the dedicated landing page (most stores have enough popups) I like the flexibility. FOR THE MOST PART, my customers can navigate this and take advantage. Unfortunately (for all loyalty apps) Shopify still has *profanity removed by author* when it comes to customer accounts, and despite announcing a new, paswordless login, it does not address the disconnect between a store account and a loyaklty account. IN MY PERFECT FANTASY WORLD, shopify passwordless will embrace loyalty. Summary: Influence.io is a great choice for a loyalty (points) program -- if you are considering others, don't not look at Influence.io (even through its name does not match the product)

Excellent App even on the free service. We've had several queries which have been dealt with by the team quickly and efficiently. Would recommend to anyone looking for a rewards system for their shop.

I have been chatting for over 2 hours, asking for help setting up reviews.io app and influence. The chat was getting me nowhere and sadly they refused to switch to a call or zoom unless I had paid for a professional plan.

Well to be honest, Loyalty programs can often be expensive. This one, however, provides a full-fledged solution that's not only correct in terms of prices but also integrates effortlessly with Reviews.io, Klaviyo and Shopify POS. It does have all the generic features you want from a good loyalty app and so fat it works like a charm. Special thanks to the support team that ensured a hassle-free transition. The support level is top-notch. And they keep building new feature.

I recommend this loyalty system especially if you are looking to use it along reviews.io The app also offers plenty of customisable options for earning and redeeming.

A brilliant loyalty solution for omnichannel stores! The team at Influence is brilliant at answering questions and coding solutions quickly. Our Senior Product Specialist, Kai, is always happy to help and has been excellent at onboarding us seamlessly. We needed apple pay for our in-store customers and that was something the technical team coded super quickly. Highly recommend this as a loyalty solution for omnichannel brands wanting to build customer retention and reward their customers.

Great product, team and support. Love it!

We were an existing Reviews.IO user and decided to switch to Influence for loyalty rewards. The installation was a breeze and we had it up and running before they reached out to schedule an onboarding call! Had a couple of questions about the install process and getting customers imported, but this was all taken care of right away. Definitely recommend! Thank you!

We've just implemented influence.io along with reviews.io and impressed so far. We've been able to import points and connect with Klaviyo, Shopify etc. Support have also been really helpful. So far, so good!

We installed influence.io because we wanted to introduce a loyalty programme for our customers. The app has a simple structure so that the implementation and customisation of the widgets was easy. The available guides help well with setting up the programme. In addition, the support is quick and satisfactory. For example, they helped us with a bulk update of points for certain customers. Points can also be assigned to individual customers in the app and the dashboard helps to analyse performance.

Update from March 2026: The app does not add up points correctly. When we add points manually, it sometimes doesn't adjust the total balance. This issue exists since 2 months. They don't seem to care to find a longterm fix. The whole app is extremely buggy. Search takes dozens of seconds sometimes. Updating the review after the developers reply: After they sorted out how to grant us access to what we had paid for, we began installing the app. I thought they'd redeem themselves. I was wrong. It's full of bugs and feels like someone vibe coded the whole thing. In the redeem modal, for example, they show the following completely inconsistent and partially wrong strings in the same view: "CHF1 off every 100 Points" "Redeem 1400 {{pointsCurrency}}" "$14.00 off your shopping cart" How can any of their customers put this in their store and still have shoppers trust them? There are error messages everywhere. The strings don't translate properly. It's a complete mess. Feels like I am playing QA tester for them. Support is basically russian roulette. There's not one agent that will take your case and work through it. You just get whoever is available and then they don't follow up and then Intercom asks you after a few hours "Just checking back in, let us know if there's anything else we can help with." There are many words I would like to use to express my feelings and describe the application but they would probably go against the guidelines here. To influence.io: If you're serious about making things better, have someone from your team send me a direct email and I'll send you the list of bugs with screenshots. I am definitely not going to do all of that through Intercom and then re-explain it over and over to each new agent. Original review: They charged us, but we don't have access to the app. Support doesn't help and is not transparent about what is happening. It's a complete joke. Stay away from this if you can and don't use reviews.io. There are better and cheaper alternatives. We upgraded our reviews.io subscription to include the influence.io "bolt-on". But influence.io keeps showing our tier as "free" and we don't have access to the features even though we were already charged for it! The support is a joke. Every new agent who enters the chat doesn't understand what is happening, and we need to explain it again. They don't follow up on the status, provide proactive updates, or explain what is happening. I even get automated messages from them saying, "Is there anything else we can help you with?". Even though our problem is not solved, they are the ones who should follow up with us.

The price isn't cheap, and honestly, it’s not worth it for what you get. The app added its content across all of my pages — it completely took over my storefront. I reached out to customer support over 3 months ago, and the issue is still unresolved. Even after giving their team full access, they keep asking basic questions instead of just checking things themselves. I really don’t understand why they can’t investigate directly and fix the problem. Very disappointing experience.

Customer service is great. Trilok was very helpful and quick to respond. I found the answer to my question. The app itself still needs some work but than that it's all good

I’m extremely satisfied! The customer service team was super helpful, always kind, and quick to clarify any questions I had. They made the whole experience smooth and stress-free — highly recommended!

Although the reporting is fairly basic and currently lacks detailed data break-downs, I cannot fault the team and their chat function. Within 20 minutes of making query there will always be someone live to help with questions etc and I am always left with a problem solved quickly and efficiently. And today I was informed that the data analytics and reporting is in development to cover the exact questions I was enquiring about today - awesome!

The customer support team is very quick to answer and provides quick solutions. The integration has worked well for us so far.

Always 10/10 support

J'ai adopté cette application et je suis ravie ! Même en tant que débutante, je l'ai trouvée très intuitive. L'interface est simple à prendre en main et le service client est réactif et à l'écoute en cas de besoin. Je remercie spécialement Trilok, qui m'a répondue même à 3h30 du matin ^^ En résumer, un outil indispensable pour mon site web ! Je recommande vivement cette application à tous mes partenaires et à vous qui lisez ce commentaire