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We found it a great tool to automate our abandonment cart reach out. For a new brand, drop-offs can happen due to many reasons & as we scale, doing it manually is expensive. Best part I like is seeing recovered sales through these calls.
Their Voice AI agent is very good at addressing the customer’s concerns about mattress type, delivery dates, returns and exchange policy and trial period. The AI also sounds like a human sales agent, making the conversation flow seamlessly. I also get to see call recordings, transcripts and summaries of each call, which makes the whole process very transparent. We are now seeing a much higher cart recovery rate, and I would highly recommend this app!