Hotjar Install

We installed the app and have contacted support 3 times by emailing them over the last 10 days and no one has gotten back to us yet. Terrible support. Can someone please get back to us. We have been emailing [email protected] that is listed as the contact email on the download app page. I just forwarded them to the email you provided below.

I can not receive support. I asked dozens of times if the system was fully installed, but I could not get an answer.

One of the worst apps on Shopify. Very complicated to use and slow to get page video results. They send you an email of the video which I find to be unnecessary when customers should be able to view the videos on the app. They have a monthly small fee which I didn't mind. But once connected to their website it says something completely different like you're using the free plan even though you're paying for a premium version on Shopify. When I reached out to customer service they said the fee paid Shopify is just to keep the app embedded/active. The real prenium version is what you purchase on their website. I think there's 2 of this app on Shopify, let me just say don't waste you time. Absolutely useless.

This is not affiliated with Hotjar.

very good in use over the browser - on mobile really not convenient

This app didn’t connect with Hotjar as expected and ended up causing pixel tracking issues in my Google Analytics. I’m now scrambling to fix my store and restore everything to how it was before. Use with caution.

impossible to figure out how to cancel and unsubscribe from payments

Be careful with this app. Charged me for months without sending emails - and without showing it in shopify. Lost over 500€ - without even using the app. Then they have a no refund policy (you only have that when refunds are skyrocketing and your product is kind of useless). Only way to get in contact is with a ai bot. Save yourself some money and time and don't use this. PS - I didnt use the software for 3 months (and still paid) due to how poorly it works.

Allowed us to install Hotjar without getting charged an hour by our developer and is great to see association of Hotjar recordings to real Shopify users vs. typical anonymous IDs. Very helpful for customer service and UX planning.

Its free. Try it! Easy installment and easy to use. Great app to improve the flow on your page and make it easier for customers

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