GrowthHero Affiliate Marketing

So far so good! Just installed the app and set up is smooth. Only thing is, I don't understand some things, so it gets a bit difficult but that may be my fault. Still learning how the Ambassador world works! Luckily cs has already responded quickly to multiple questions that I have. Thank You!

Tried GrowthHero but it wasn't for us. I found it too complicated to set up. In addition, it's quite hard to figure out how to do the set up whilst NOT being live. We kept getting sign ups, while we were still configuring the templates etc. Customer service is very responsive though.

Once upon a time this app was useful. More recently, they have virtually no support. They hide the phone number so you cannot talk to them. Live chat is no longer available. The service stopped working on October 23rd and it has still not been resolved. I reached out to them late October and they did not even know their service had been broken for an entire week. Clearly no one works at this business anymore. Do not download this app. It has been abandoned. We also have identified multiple terms of service violations and have requested its removal from the Shopify app store so no one else suffers what we have suffered through.

very good app and great support that helps quickly :) a lot of our customers are signing up already for the referral program

Be careful when installing this app; if you don't fully understand how to use it within the trial period of 14 days, they will not grant you an extension. Take note that this app is complex—it has a referral program with payouts, an MLM component, integrations, etc. After we installed Growth Hero, our marketing team had to set this aside with the intent of launching it after 3 months. Due to its complexity we needed time to figure out which of its features to prioritize and how to communicate these properly alongside other campaigns. We made the mistake of not uninstalling this before the trial period ended. We did not however use it nor benefit from it in any way during this time, and this could surely be validated by Growth Hero. In spite of this, Growth Hero chose not to honor our request for a charge reversal for an unused program. We find this upsetting because we've been using Shopify for 5 years and this is the first time we've encountered this level of customer service from one of Shopify's apps. If this is how this company's customer service level is even before we use the program, we will definitely not proceed with using Growth Hero. On a side note, it doesn't make business sense to choose to pocket our 3 months worth of subscription money versus retaining us as a regular customer if Growth Hero had better customer service. Update: Even if they CONFIRM that you WERE NOT ABLE TO use their program, they will insist on dangling policy. They will choose what's legal, not what is fair. Again, for your protection as a customer, do not install this app unless you know you can fully understand it within their 14 day trial period.

I don't if I can write as much praise as this team deserves. They are INCREDIBLE! Always there to help when I need it, and they above and beyond. I did a lot of research to find the right fit of product, and this is definetily one of the top ones out there. Highly customizable, it allows me to do a looot of different types of affiliate marketing. I love it, and highly recommend it.

I love this app and the customer support is truly amazing. They are responsive and thorough in communication.

Great app and fantastic customer support. Easy to customize and brand within the portal. Thanks Growth Hero!

great customer support! they really thought about referrals and take the time to walk you through how to use the product.

The most WONDERFUL customer service!!!! Highly recommend.... We also use for tracking results of collections.. so many great features.

We set this app up to help support our wholesale customers during the peak of Covid but did not end up needing to keep the paid version implemented due to business returning close to normal. We love the concept and will keep a free account active. Thank you, Karolina Sieminska, for your assistance in sorting out our account ownership and membership!

I used to use UpPromote & found out they were scamming me! So far my experience with GrowthHero has been excellent! I love how their program is set up. Any questions I had were answered within one day.

I have used this app for some time and it has always been a great app to manage affiliates through our website. Recently had an issue and reached out to the team who resolved it within 24 hours, it turns out the issues actually caused by us however the team showed us the error we had made and insured that we were happy with the results plus taught us how to fix it in future if we make the same mistake again. 10/10

I did an amazing tutorial with Karolina this morning and she walked me through everything that we needed to know. I appreciate their willingness to go the extra mile to make sure we understand the system and answer any questions!

I couldn't ask for a better experience than it has been getting on board with GrowthHero! Karolina is absolutely fantastic - they are patient and very knowledgeable about guiding someone through each step of the process if needed. I recommend this program and those that are part of the GrowthHero Team!

Great app, helps us a lot in everyday life with the processing and organization of affiliate campaigns. The support is superfast and helps with all problems.

Really excellent app, does exactly what I wanted it to. Great customer service too. Highly recommended. A+++

Definitely worth the money, I can run a full affiliate program and referral program with ease and support is super responsive!

A great app, I've used it with great success over the years. Nothing but good things to say about the affiliate marketing app, would recommend.

Setting up was very seamless, big thanks to karoline . She was awesome and very patient with me . Thank you.