Last 30 days
4 new reviews
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Perfect application! I use it for my customer service, it is perfect! Installing is easy, program the bot is ease it is great. I did not have any experience with ai or program thing but it wasn’t necessary at all. I use the application for my chat, I used live chat but I switched to this bot because this bot never sleeps, gives quicker and accurate answer then me. It is the perfect solution, for real try it out!
This AI is not like the usual, it will memorize your store and answer customer questions based on your actual store. It is very informative and so far I have only had a couple of glitches which I have reached out to the support team and had very helpful friendly staff take care of my issues immediately. Highly recommend trying the free version first if you are a small business.
Overall, Alhena / Gleen is a good chatbot : it provides answers quickly, in a good readable format. It is easy to answer chats, it is easy to train the chatbot. Everything is straight to the point. We had to contact customer support regarding a small issue. Alhena customer support really helped us quickly. Their customer support is very effective!
I love this app! It does what it says, and answers our customers questions with knowledgeable responses that are clear and easy to understand, and asks follow-ups when required to clarify the customers needs and expectations. The app learns all about our site, products and documentation and provides thorough advice and answers without hallucinations. 5 stars!
Fast to implement, and the dashboard for managing guidelines is genuinely easy for a non-technical team to work with (including in Arabic and Thai, which handle noticeably better than we expected going in). But the real differentiator is the people. The founders are involved in onboarding and constant improvements, they actually act on feedback, and support has been consistently strong. Technically super strong, learning from my guidelines, training materials but also constantly learning from my website,helping people to even select a product. Highly recommended!
I would highly recommend this AI Chat app! Ashu is amazing to deal with, he helped make some custom changes for me and has jumped on several calls to help me with various things. You can't go wrong here folks!