Sep 2
PRICING
Pricing plans changed
Free plan added · Free trial removed
▼ avg position 23.8 → 25.1 across 262 tracked keywords (1.3 worse)
14-day window after vs. before — correlation, not proof.
Gladly: AI Customer Support
by Gladly IncHelpdesk · #41 in category
Tracking since Dec 3, 2025
Visibility
14
▲ 5 vs 30d agoAvg. keyword position
22.8
▲ 2.3 positions betterRating · Reviews
4.6 ★ · 29
▬ no new reviews in 30dCategory rank
#41 Helpdesk
▼ 4 places worsePerformance vs. changes
Rank timeline, annotated with every listing & review event
Dots on the line are listing & review events — hover one for the change and its 14-day impact. Click a ranking row to focus its line.
Change log
Aug 23
PRICING
Pricing plans changed
Free trial, Starter cap added · Free removed
▼ avg position 20.1 → 24.3 across 262 tracked keywords (4.2 worse)
14-day window after vs. before — correlation, not proof.
Aug 23
MEDIA
4 screenshots replaced
4 added, 4 removed
▼ avg position 20.1 → 24.3 across 262 tracked keywords (4.2 worse)
14-day window after vs. before — correlation, not proof.
Aug 23
SEO
Meta Description changed
− Customer experience software for B2C brands that refuse to choose between care and cost. Unify all conversations with AI-powered support that scales.
+ Gladly is AI-powered customer service software built for Shopify. Resolve orders, returns, and support tickets automatically via email and chat. Pay as you go.
▼ avg position 20.1 → 24.3 across 262 tracked keywords (4.2 worse)
14-day window after vs. before — correlation, not proof.
Aug 23
SEO
Title Tag changed
− Gladly: AI‑Powered CX Platform - AI-powered customer experience that's efficient and personal | Shopify App Store
+ Gladly: AI Customer Support - Personalized 24/7 support across email, live chat, and more. | Shopify App Store
▼ avg position 20.1 → 24.3 across 262 tracked keywords (4.2 worse)
14-day window after vs. before — correlation, not proof.
Aug 23
LISTING
Details changed
451 → 496 characters
− B2C brands shouldn't have to choose between affordable efficiency and genuine care. Gladly eliminates that trade-off with Customer AI at its…
+ A simple yet powerful customer support software, built for lean teams that still want access to Gladly's best-in-class AI workflows. When cu…
▼ avg position 20.1 → 24.3 across 262 tracked keywords (4.2 worse)
14-day window after vs. before — correlation, not proof.
Aug 23
LISTING
Introduction changed
75 → 98 characters
− Customer experience that’s both radically efficient and radically personal.
+ Resolve orders, returns, and questions automatically with AI support built for growing businesses.
▼ avg position 20.1 → 24.3 across 262 tracked keywords (4.2 worse)
14-day window after vs. before — correlation, not proof.
Aug 23
LISTING
Title changed
− Gladly: AI‑Powered CX Platform
+ Gladly: AI Customer Support
▼ avg position 20.1 → 24.3 across 262 tracked keywords (4.2 worse)
14-day window after vs. before — correlation, not proof.
8 events in the last 90 daysFull history →
Rankings
Click a row to chart it| Keyword | Rank | Δ 30d | 90d |
|---|---|---|---|
| HelpdeskCATEGORYIN CHART | #41 | ▼ 4 | |
| ChatCATEGORY | #147 | ▲ 14 | |
| customer support software | #2 | ▬ 0 | |
| ai workflows | #3 | ▲ 2 | |
| ai customer support | #4 | ▬ 0 | |
| customer support | #5 | ▬ 0 | |
| virtual customer support | #6 | ▲ 3 | |
| 顧客サポート | #6 | — | |
| 24/7 customer support | #7 | ▲ 1 | |
| customer support hub | #7 | ▲ 3 |
262 keywords tracked · showing top 10All keywords →