Freshmarketer: Email & SMS

I majorly use the app for setting up customer journey's and sending them shipping email, review requests and cart abandonment Journey. My another big use case is sending marketing emails and WhatsApp to the marketing lists. The team has been proactive and very helpful regarding solving queries and bringing in new features as requested. As my customer base increases i would be able to automate more and utilize more features.

I am super impressed by Freshmarketer for Shopify. We’ve replaced three different tools with this app - an app for email marketing, another app for social media, and another for chat support. Freshmarketer provides a 360 degree view of our customers, so we don't have to use Zapier to sync customers' data from multiple tools. Their email editor is so intuitive that I don't need to break my head with the Liquid template. They also have a built-in chatbot and chat support. So most of the queries from my customers—be it Insta DM, FB messenger, or live chat—can be answered quickly without a large support team. Freshmarketer also allows me to store unlimited contacts and charges me only for the contacts who engage with my marketing campaigns. Plus I got 10,000 contacts & 1 messaging agent free for integrating with Shopify. I have no reason to switch and sync between multiple tools, and we are a happy customer of Freshmarketer. Highly recommend this app to every Shopify store owner.

We've been using Freshmarketer for the last 2 months, and it has been a great experience so far! I want to extend my thanks to Deepthi Pawar, Rohit Sathyam and Kevin Thomas for their seamless onboarding process. From the very beginning, they were proactive in addressing our queries and guiding us through the setup. With their help, we've been able to create important customer journeys using WhatsApp and email campaigns.

Fantastic crm, honestly they have thought of it all, and constantly adding to intergrations, it as reallly improved our business setup and structure. the support is fantastic, we rely on them to jump on zoom calls with us and constantly help us move forward and make most of their features, big shout our to our account manager kevin for all his help chris

Exceeded [above and beyond] all of my expectations. Being an ex-programmer (20 years) it was delightfully refreshing to speak to someone that knew what they were talking about. That! Right there! Speaks volumes. Hands-down top-notch world-class service without a doubt! Great job Freshworks. Thank you Dhanashekar. You definitely "knocked it out of the park!"

Perfect App in Shopify store! Great CRM functionality and has a lovely support team! Very user friendly interface to set up custom flows for automated marketing emails as well as WhatsApp promotions!

One of the best apps in the entire marketplace, synchronization with the CRM works perfectly, it helps us a lot in order to have complete traceability of customer purchases and improve campaigns towards our target audience. The support team behind the app is very professional and has given us all the help in the case. 100% recommended

have had a great experience using Freshmarketer's CRM. The platform is user-friendly and intuitive, making it easy for me to manage customer interactions and track important information. The ability to segment and tag customers has been particularly useful, and Freshchats has been a saviour and overall it’s not too expensive as well so recommended

Seamless integration with Shopify makes it easy to setup multichannel journeys for the Customer. Great onboarding support to get you started with using the platform to its full extent. Highly recommend this.

I would highly recommend this app for any new or existing Shopify user that wants to easily and automatically increase customer engagement and convert traffic into sales. The onboarding process and the support provided by Freshmarketing is remarkable. (and a huge shoutout to Dhanashekar - he's an awesome coach and teacher!? Brent

Great app and one of the easiest ways to connect and communicate with customers. The feature of the chatbot is amazing. been using it for a couple of months now, worth every buck. And hassle free integration with WhatsApp and automated flow.

The app has a lot of marketing features at a not-so-high price. Most of the time it works. However, I have faced some important issues with email marketing campaigns and journeys that took a while to be fixed affecting our scheduled campaigns. Customer support is actually very good. I would recommend it for a growing small company.

Péssimo. Estou ha dias tentando conectar o canal do WhatsApp Business, sempre da erro dentro do Freshcaht. Contatei o suporte e abriram um ticket, onde a atendente disse que eu não poderia usar a função durante o periodo de teste, assinei o plano e o problema continua. Ninguém resolve nada.

The perfect app for your Shopify store! Great CRM functionality with chat support for WhatsApp, Insta and FB Messenger! Very user friendly interface to set up custom flows for automated marketing emails as well as Whatsapp promotions!

The first thing that struck me about Freshmarketer was how intuitive everything was. I didn’t need an onboarding team to help me figure it all out. Launched my first email campaign within 30 minutes of signing up! The integration with Shopify was quick, and I brought over all my contacts into Freshmarketer faster than I can remember. Connected my Twilio right after and started setting up SMS campaigns; no hassles so far (touchwood). I have a few more apps I want to integrate in the next few days. But from what I’ve seen, Freshmarketer has been impressively fast and effective. Definite thumbs up from me.

So far I've really enjoyed this integration. You must be using Freshmarketer or Freshworks which is a deal breaker. But thus far I've really enjoyed the CRM, Marketing Tools, Customer Journey, Email Campaign Builder, etc. They really are great tools. Thus far we haven't had to use any other sms, email, or marketing platforms and I doubt that we'll need to. In my search for the best CRM I landed here because of mainly this Shopify integration and the marketing abilities all in one platform. We have not used the What'sApp integration yet. My only complaint thus far has nothing to do with integration and only with the stage/pipeline/project management side of the CRM.

One of the best CRM tools available in India! It's cost-effective and the service is amazing! Great support for teams that are low on bandwidth. Highly recommend using their services!

I have had a great experience using Freshmarketer's CRM. The platform is user-friendly and intuitive, making it easy for me to manage customer interactions and track important information. The ability to segment and tag customers has been particularly useful, as it allows me to customize my communications and better understand the needs and preferences of my audience. Overall, Freshmarketer's CRM has greatly improved my ability to manage customer relationships and drive business growth. I highly recommend it to anyone in need of a powerful, yet easy-to-use CRM solution.

We have received so much invaluable support from Freshsales to increase sales in our business!! We would highly recommend to any business needing a CRM!!