FreshCredit ‑ Store Credit

This app is basic a fancy way to used discount codes. its not cash. i can't use discount codes and fresh credit at the same time.

Um. Life changing. Just installed this app--customer support was amazing. Now I can store credit in customer accounts--solution to one real limitation of Shopify.

Horrible customer service, the app did not work, I have reached out 4 times in the past two days and have not been responded to

I have been using this app for a couple of years now, and for the most part its been good. When I ran into issues the support team was great and helped me get it resolved. However, the thing that keeps me from giving this 5 stars is the fact that this app is missing some key features that would make it a game changer: 1) Automatically notifying customers of updates on their account/credits. Everytime I post credits on customer accounts I have to go in a manual email them to give them an update on their account. (which is a headache when you are dealing with high order volumes) 2) your homepage just shows your customers in alphabetical order. There is no way to delete accounts made in error or customers with multiple accounts, and you have no way to see the current numbers of your store.. like how much outstanding money you have in credits. There are no analytics, no summaries, nothing. Its a great app at the core, but its in need of some updating.

I have more customers than my subscription allows forcing me to upgrade to a super expensive subscription but I only want to give store credit to less than the allowed customer limit amount in the starter plan. Just because they have a customer account with me doesn't mean I want to offer them credit or that they even shop with me or have placed a single order. Many customers have multiple accounts with multiple emails. I won't be able to use the app due to this.

App didn't work with my theme and they continued to blame other apps rather than rectifying the error on their end. Don't bother wasting your time with this app.

Uses a discount code, so if your customers also have a discount code they want to apply, like during a sale, they can't

FreshCredit Team were super accomodating when fixing the app for our theme. It works perfectly on our store now and is super easy to use!

Cara did a great job helping us set up the app and walked through the app with us to make it work for our site. Thanks, Cara!

We have used this app for over 2 years now, and have had such a great experience! Love how easy and simple it is to use, no added difficult steps. Quick support responses. Highly recommend! Huge thanks to Cara for such fast support!

You'll pay for the amount of customers you have in your shopify not the amout of store credit accounts, so if you have 50k customers but only 5 with store credit you have to pay for all 50k

系統設計邏輯精良,非常期待使用 但是佈景主題不支援 請求技術人員支援後 七天試用,始終沒有解決 讓人無相信付費後的服務品質 有待加強。 .................................................

HORRIBLE. Because it doesn't work. Customers are trying to checkout and can't because the credit isn't showing up in their account. I literally have to send screen shots to show people it is in there. AND, a customer cannot use a coupon code and their store credit at the same time. That is insane. A store credit is like cash. Why would you not also be able to use a coupon and cash. This needs serious work.

Perfect solution to what should've been an easy problem to fix. Thanks Fresh Credit for adding this feature to our shopify experience! www.InfiniteApparel.com

Very happy with app and customer support Heart Cara.!

Seems like it could be perfect but not loading all my customers so there's no way to link all my current outstanding credits for use online etc. Reached out to customer service (phone and web) and no one has gotten back to me...

Although I was unable to ultimately use the app for our site because it interfered with another pricing app we have to use on our site, I have to say that: 1. The Customer Service from this app was amazing in helping us get it installed. 2. The ease of issuing credits to a customer was amazing. It's a simple, straightforward solution to offering credit to your online customers. 3. Even when we realized we couldn't use it, the customer service rep went back in and removed the code they had put in to make it work. I'll definitely remember this app for future websites. Customer Service is A++

It does just what you want it to do! I wanted to make some minor styling changes and I needed help importing my customers, and Cara was there in a flash to help me out!

I wanted to use this because we do not allow order cancellations and wanted to be able to with store credit. Unfortunately the software does not properly sync customers

We had an issue with the app loading in our custom theme. We hopped on chat and Cara solved the problem instantly. Great app. Great customer service.