FlavorCloud – AI Cross‑Border

CANADIANS BEWARE. AVOID THIS APP. This app is just not set up for success if you're a Canadian shop. I signed up with the promise of hassle free shipping and faster shipping times. When my international orders came in, the issues started. Not only did the app constantly miss uploading orders (causing me to contact flavorcloud for assistance) but I wasn't even able to ship them. I had orders sitting for over a week while they were "working on it" and the only time I was able to get information was if I was the one who reached out first (which was every time). The idea was that they would send me a consolidated label, so I would ship all of the international order together to Asendia in the US and from there they would go onto their destinations. All of this was to take a maximum of 10 business days. Well, it took a week for them to get me the label, almost 2 weeks for Asendia to receive, and another week for them to ship them out and not a single one (another week later) has made it to their destination countries. The app also has so many bugs and glitches, it's a horrible interface. Absolutely awful service, I DO NOT recommend unless you want empty promises and angry customers. I could honestly go on and on about all of the issues I had with this company.

Customer service was very good but I ended up deleting the app when I found out what they charge. Update: They take a large percentage of your order value which should be in writing before you download the app and give the app ALL of your data and customer files. I did express this concern to Shopify on more than one occasion and they did take note of it. When reading over this app, one would think that it is "free" and the fees may be in just the shipping charges, but you pay shipping and give them a cut of your profits. Just BEWARE of that.

This feature, cross boarder shopping experience reduces friction for most international customers and has been super helpful with expanding our brand and sales globally. However, the backend support to troubleshoot lingering issues within the app have disappointed me tremendously. I've asked for help on several occasions and have not received any assistance to address my immediate issues.

We are struggling to get support and cannot get the cart to show expected Landed Costs. Would love to get assistance and up date this review. We have been trying to get support for over 2 weeks.

Be careful if you are shipping from the UK FedEx lost a parcel and we have no way of getting compensated for the loss which currently stands at around £400. We have chased this with FlavorCloud and they have said they can't help us. You have to be aware that when processing parcels in the UK with FedEx it is not a smooth process and involves requesting another label with a different tracking number from FlavorCloud that then sends the parcel to the FedEx hub in the UK. The parcel is then processed for overseas shipping from this Hub. Our parcel clearly states it was delivered at Fedex's Hub with a signature of the Fedex employee that received it. FlavorCloud have done nothing to resolve this which doesn't make us confident using their service going forward.

Amazing app and stellar customer service. Never experienced any hiccups. When there are courier related issues, tracking questions, lost scenarios, etc., their customer service is always very speedy and responsive. 5 stars!

GREAT customer service. App provides clear and helpful information to our customers explaining the combining of shipping costs + duties and taxes. I have recommended this app to other Shopify users. Only issue: Unfortunately, it will not let you use the platform to make shipments other than the orders pulled from your store. Sometimes we combine orders for bulk shipments and have to use a different carrier for that :/

Had a few issues and Ryan and Calli helped us work through them. They really do seem keen to make sure it's a good experience.

After an initial worrying experience - the team realised we were struggling and Ryan and Calli couldn't have been more helpful in solving it. Feel much better about the app now!

We have been searching for the right international shipping app/ partner for some time. I will say that we are very pleased with Flavor Cloud. Not only are the rates really great (literal 1/2 of what we were paying) but the team and support are great to work with as well. Thank you Flavor Cloud

The best fulfillment for international shipping. Very responsive customer service and always delivers. Friendly user dashboard, really helpful FAQ, everything's very well-thought-out. We used to concern about the commission rate, but the commission turns out to make much sense concerning the very competitive shipping rate and the feature of DDP (no surprise custom tax for customers). We have been using flavorcloud for the past five months and have recommended it to many others, keep the good work!

I use this app to ship out our international orders. It's very helpful because the customer pays for the shipping label and duty charges up front so there is no surprise fee when they receive their package. The only thing I would say is to make sure all of your HS codes are up to date one very single item on your website or else it will not charge the customer duty fees and you could be looking at spending a lot of money to get the order shipped to them. Hoping that HS codes will be more automatic in the future!

So far I have had a very positive experience with FlavorCloud. I love their chat that makes it so easy to communicate. I have been speaking with Mollie and she has been very helpful every step of the way. It is hardly possible to ship internationally without a service such as this for a small business, especially now that it is more or less required to prepay for taxes and duties. This makes it easy to do your own shipping or if using a smaller fulfillment center that does not have their own discount rates set up with DHL or FedEx (this requires large amounts of packages). Setting up VAT is also INCREDIBLY time consuming and VERY difficult. We just got started with FlavorCloud, and have not yet had any packages get lost or delayed in transit, and I hope when those issues arise, that it will be a smooth process.

So far so good. Great customer support. Balthazar and crew have been extremely helpful and offer fast, live responses which go a really long way! Great that it integrates well with Shiphero fulfillment t.

Seriously good service! And I am talking both the actual shipping solutions, and the customer service, attention to detail, care and support from the Flavorcloud team. Since we onboarded almost a year ago, I've been able to direct every single question to a single person, Ryan. They don't hand you off to some overseas support-line with two days response time or ask you to talk to a chatbot. Ryan genuinely answers any questions or concern we might have usually within minutes. A few hours, max. Not days or weeks. And they take our very specific questions and problems we run into seriously. This says a lot about the actual company, that they let customer support issues reach all the way to the top, and the developers. Just today I found some functionality we would find useful in our company, I let Ryan know, he spoke to the CEO, and the development is now in the pipeline. We would not trust anyone other than the Flavorcloud team with us-based international shipping.

Amazing! FlavorCloud makes shipping internationally a breeze. Balthasar and team are incredibly responsive, can help integrate with most any 3PL, and are awesome partners who are always there to help. If you need to ship internationally, use FlavorCloud

I would highly recommend flavor cloud for international check out. The app was super simple to integrate and the company provided excellent support by walking us through each step of the way. The technology/platform itself is user friendly. Also, if I ever have any questions their team is on top of it. They respond very quickly and are always super pleasant to work with!

FLAVORCLOUD IS THE BEST!! They've helped me seamlessly grow my international business and reach new customers. The onboarding process took way less time than I thought, and it went smoothly. Ryan in particular gave us the best guidance - he was thorough, patient, and really understood our needs given the stage of our business. He made sure that we understood all of the logistics, pricing, interfaces and that Flavorcloud would be able to execute what we needed from an international shipping partner. Ryan's ongoing support has also been amazing - with prompt responses to our questions, and getting on calls to help us figure out any issues we're having. Such a valuable e-comm partner

Keali has been so wonderful to help us onboard! Highly recommend this app to all e-commerce stores! Make international sales 10 times easier!

Jenn at FlavorCloud has provided the most exceptional service I've experienced in years. The onboarding process is phenomenal and she is very proactive in following up on back end set up.