Conversion Companion

FERO is exceptional platform for gaining a broader and deeper understanding of your customers, including their online shopping motivations and anxieties. It’s become an indispensable part of our marketing eco system. Their team of data scientists are clearly very switched on, putting them at the forefront of the drive to more precisely and effectively address end customer concerns in a way that directly influences their purchasing behaviours.

FERO has been great for our store! It’s incredibly easy to use, boosts conversions, and provides valuable insights into our customers and their behavior. The platform is fantastic, and the team behind it is amazing! I highly recommend this app – it’s just great!

Fero has been a great tool for understanding our customers better. The Checkout Companion provides valuable insights into shopping patterns, enhancing our marketing efforts. The team is responsive and supportive—highly recommend for better customer understanding!

The team have been fantastic at sharing insights on checkout abandonment, helping us in great detail to make changes and take the load off of our small team! We have so far seen positive uplifts from the changes we have made and looking forward to continuing the partnership.

We've been using fero for a month now and it has been very insightful for our checkout process. The depth of analysis it provides for the checkout stage which is hard to track has given us actionable insights into customer behavior and conversion barriers. The dashboard is easy to navigate and the team at Fero have been incredibly responsive. Their expertise has help us make data-driven decisions to improve customer checkout experience.

Really impressed with this app - had it installed for a couple of months now and it's already delivered great results for our checkout flows. The team at FERO are also super responsive and friendly, couldn't recommend it highly enough!

Shamballa Jewels has been working with Fero for about six months now. The great thing about Fero is that they can provide data during the checkout phase, which is normally hard to obtain. At Shamballa Jewels, we have been using this data to make data-driven decisions and increase our website revenue. The dashboard they provide is very intuitive, easy to navigate, and gives a clear overview of how to improve performance. Chris is a great guy, and he quickly understood the challenges we face at Shamballa regarding the checkout flow. He comes up with concrete ideas to enhance the process and minimize disruptions for our customer.

Craig and Rodrigo have been excellent for us as a business. Craig reached out to us and provided us with game changing insights. Hugely appreciated and couldn't recommend them enough. Go and try Fero yourself!

We’ve been collaborating with Fero for a few months now, and it’s been an excellent experience! Chris is highly responsive, transparent, and communicates effectively, offering valuable advice along the way. While we’re still in the process of gathering more data, the initial results are already very promising.

We used Conversion Companion to analyse exactly where our customers were dropping off during checkout. They were able to show us insights into the drop-off percentages at every stage of the journey, giving us detail as to where our customer's biggest pain points were. The team are fantastic and very responsive to any request.

Highly recommend this, has been great as a tool for us to gain a deeper understanding & increase checkout conversions. A very knowledgable & helpful team too.

FERO delivers a level of insight and analysis that far surpasses what we've been able to achieve with our existing reporting tools—both within Shopify and through third-party partners. Craig has played a key role in providing thoughtful feedback and proactively helping our team uncover deeper opportunities than we imagined. Rodrigo has also been fantastic, offering a comprehensive report on the customer blockers we're facing at checkout. Notably, the insights from FERO extend beyond the checkout experience, influencing broader aspects of our conversion strategy—from landing pages to email flows and overall communications. Huge kudos to the FERO team and the incredible work they're doing!

I've been testing Fero for some time now and can advise it to all Shopify owners as it allows you to analyse your most crucial part of your store: Checkout If you know how to read and analyse data, you can achieve miracles.

We've been working with Chris and Rodrigo for about a month now, and I can highly recommend them! The guys have delivered what they promised theri platform has shed new light on our approach, helping us fine-tune how we engage with our checkout audience in the future!

Chris and the Fero team were fantastic, easy to set up and hit the ground running. We're better able to talk to our customers in a personalised way that ultimately delivers both a better experience to our customers but also a better uplift to our metrics.

Chris & Rodrigo have been immensely helpful in aiding our understanding of our customers' behaviour at checkout. They're really responsive when we have questions or feedback, and we've gained valuable insight into our Shopify checkout over the past few weeks!

Working with FERO has been very eye-opening. As a premium accessories brand, we’ve always prioritised the customer experience, but FERO helped us see what was actually happening at checkout. The audit revealed distinct behavioural groups in our shoppers (like casual vs. indecisive buyers), and the insights on how to tailor the checkout experience for each group are incredibly actionable. Highly recommend.

We are at the start of our journey with Fero, and so far, the service has been wonderful. The team is very responsive and knowledgeable. Gaining more analysis of our customers checkout behaviours is allowing us to be more strategic in our marketing planning, and re-evaluate our path to checkout too.

Great App and great team to work with!! They are always willing to make things work. The dashboard and information presented are really good and very valuable for the business!!

We’ve been working with Fero and Chris for a few months and I can highly recommend them! Chris is super responsive and upfront about Fero's capabilities and his insights, which have been quite valuable in better understanding our consumer behaviors at the last step. The app has pulled a curtain aside that has helped guide how we could engage with our consumers better. Great frontend for analysis - fantastic team for support.