Last 30 days
375 new reviews
▬ in line with all-time
The support team is fantastic! They always respond quickly and are very helpful with setting things up. The only thing I’d love to see is some documentation for the plugin, making it easier to understand and configure its features independently.
Plugin Hive’s support is outstanding. When an account issue disrupted our shipping, they jumped on a Zoom call, worked directly with FedEx, and had us shipping again within a day. They went above and beyond for us last year, too. We’re grateful for their quick, personal help!
great and quick help
I highly recommend the app. It's very helpful. Customer service and after sales is great!
"I ran into an issue with an international order that couldn't be processed, but customer support guided me step-by-step until the shipping label and documents were sorted out. Fantastic app with top-tier customer service!"
Very helpful and prompt customer service! Highly recommend. I have been a customer for over 1000 days
Very fast and responsive support. Happy with the application.
Very quick assistance and informative feedback.
Amazing! Great customer service!
I have been using this app for quite a while now and find it a fantastic tool. Makes the shipping element so fast. I have especially appreciated the help I have had from everyone on the helpline at PluginHive to iron out any issues for me. Incredibly helpful and generous with their time. Sarah
Use is for our store and I think it works very well. Quick "auto generate label" function and never any hickups. Quick support as well. Very very good.
Very good app and great support. Easy setup once the WS credentials are created. A real game changer for us. Auto-label creation works perfectly. One issue we have is that the app does not recognize Asian characters which Korean clients tend to input when filling in their address in the check-out process. I guess that is not really the app's fault. The tracking section could be improved: more columns, readability, filters... Finally the ETD commercial invoice generated should reflect the actual order sent reflecting items removed of the order before shipping. Also, the tax numbers information collected in the check out process should be reported. Keep up the good work!
Great app to integrate with FedEx, The support is also a very helpful and fast response, keep the good work!
This app is used to link our Fedex account to shopify. Works good once I got it set up correctly. Thanks to support for helping me set it up.
We ship thousands of packages monthly and this app handles the volume well. They are also very responsive with adding new features that we need (printing labels in advanced vs. waiting until the day-of) and helping us troubleshoot (even when it isn't their issue). Highly recommend!
Great customer service! Helped me with setting everything up and got my account approved on the same day, couldn't be happier!
I had been looking to move all our shipping to FEDEX because USPS sucks. I was referred this app. After some troubleshooting It works and I am a happy customer! Keerthi is the best (pray you get her). She helped me very well.