Flexify: Facebook Product Feed

Created a feed within a 'shopify business manager' making it impossible for us to connect the pixel. Although the feed it generated seemed ok it was un-usable due to this weird creation in another business manager. Poor customer service to rectify so had to delete the app and use another one.

Your app is not working! Check your data feed file is available at the URL you provided, then add the URL again. You can check by opening a new tab and pasting the URL to see if the file downloads.

It's good so far, but with the (Facebook APPS) categories created automatically in my Facebook-Catalogue. I don't understand how I can create categories here! The products are unfortunately not categorized as they are created at shopify. Overall, however, the APP works better than the others.

I had been paying for this app for over a year and it was not been working properly because I hadn't set it up properly. The instructions weren't clear and as a result, I missed steps. I have heard from others who use this app that it works well, but make sure you are setting it up correctly and follow all of the instructions. And double-check it is installed correctly! Just because you "enable" something, does not mean it doesn't require further steps.

The product works well and does what it says it will do. The issue to be careful of is not so much the product, however that going into using this, you still need to understand what it can and can't address. Remarketing and the broken standards between Facebook and Shopify and Google aren't magically solved by using different feed apps. They can help tremendously - though you will still need a broad understanding of what is needed and what the various limitations are to ensure success. Highly suggest also looking into support from digital marketing experts as well to fully scope out the challenges ahead and what can and can't be done to integrate the many systems and platforms out there.

I'm very upset with the customer support. With more complicated Shopify stores they cannot help very much as they continue to give generic advise that does not even apply to our catalog.

I am a business owner runnign ads on facebook. IF there is an issue with yoru commerce and catalog and you need help, flexify - only does email support and its one liner responses wasted days and still not resolved issue. NO ONE HAS TIME FOR THIS TYPE OF SUPPORT!!! Fix your support system - If you are runnign ads you will have issue with differnt catalog one shopify creates and this catalog flexify creates multiple errors and then then flexify will either drop a bomb on allthese things you need to do which you have noooo clue bc again im a business owner who has time to figure this #### out!!! get it together! They wont call you, wont do screen share with you, wont get on chat with you, theres no way you guys can communicate because they are not in teh same time zone as me (USA) and they i dont know. imagine that! i will change review rating when i get this fixed!!!

Poor information on integrating with FB Shops - leading to massive issues with the Shops platform. Need more information on setting up stores with variants and the communication between Shopify / FB / Google feeds. However, once up and running this app has a ton of useful functionality

The customer service of the agent named "Aby" was horrible. This guy didn't comprehend my inquiry but insisted that it was me who didn't understand it. Also, his attitude was very rude. He literally said, "We are unable to provide comprehensive education on our app's specifics." How dare he say he can't provide "education" to me? Definitely a low I.Q. individual.

Paid for the syncing to FB service for years from these guys. Shopify made it a free option. Flexify stopped syncing. They didnt notify me as per my settings. They wouldnt answer support emails. Poor actions

Quero cancelar o aplicativo mas não encontro onde cancelar

Horrible customer service and support. I first had the app installed because I used Marpipe. I've run into multiple issues recently, which there support just don't understand. Tried to explain multiple times, but failed to accomodate a 5min video hook up so I could go over it in detail.

Pior app que ja vi, dificil, sem suporte, horrivel

Flexify keeps pulling in the wrong featured image and there's no way to change it.

App works well. Customer service and support is exceptional.

The support team was very responsive, helpful, and efficient. They quickly understood the issue and helped get it resolved without unnecessary back and forth. Really appreciate the professional and effective support!

Flexify is more than a great app — it is backed by a team that genuinely listens to its users. They took the time to understand our needs, met with us directly, and turned our feedback into a new feature within just a few weeks. That level of responsiveness and commitment to continuous improvement is rare. Excellent product, outstanding support, and a team that truly builds alongside its customers.

Great app. Easy and fast way to upload Shopify products to use for Facebook Dynamic Product Ads.