Ernest: AI Chatbot & Helpdesk

Ernest has been a great addition to my Shopify store. It's easy to use, reliable, and has helped streamline my daily workflow.

Easy installation process. The multilingual support (we ship internationally) has been seamless. and the devs were quite responsive

Switched over from a per-resolution based chat agent, migration was easy and costs should be lower long term

The product was intuitive to use, a lot of my customers reach out on whatsapp and messenger so having that integration was helpful. I did have to spend some time tuning it to speak in a way that I liked, but once I did it worked well

Being able to see re-occuring issues in my store was quite useful, was able to use that feature to change my listings. Wish it would go a bit further in the recommendations but overall no complaints

The team helped me get set up and were very responsive with any questions I had. I was able to get it live and functional on my store within the same day I stalled it.