eFulfillment Service

So far just started and it is nightmare, "onboarding" taking long time and complicated. I am revising my review to 1 star because they are dangerous to your store Restricts access to your own store. Makes up false numbers of inventory including zero that you cannot change so customers cannot buy Will not allow you to edit your own pages. Cannot fulfill orders they previously messed up Slows down site to slower than a turtle Left Hand does not know what right Hands are doing, I have talked to 5 people all saying they would take care of problems but they just hand them off to others Now I have no working store that worked fine before. They have my parts but messed up my Shopify store so I cannot fulfill anything, just request they fulfill but they dont. ITS NOT REALLY AN APP you can use, only a link to a wonky page of theirs for complicated configuration. It gets worse, on support call they yelled and screamed at me initially saying it was all my fault and accused me of all sorts of terrible things with out giving an example. They finally admitted it was their fault after they called me names, insulting me, and not letting me get a word in edge wise. Worst customer support ever. Avoid unless you like problems and getting demeaned. I just saw their rebutall, full of misinformation. As the usual CYA they blamed the client. They were consistently unavailable, at last minute they had call in which they called me names, accused me of threatening them and lying. They implied I was stupid.I asked them to provide a single example and they couldn't. They said the call was recorded, It will be proof of their yelling and screaming and not allowing me a word in edgewise. In fact they did alter my store so I could not fulfill. And they changed inventory that had nothing to do with them. In several cases zeroing my inventory so clients could not buy. On call they complained it was my fault because of their son's birthday and lady had to make dinner for husband. Huh? In short, takes away your ability to sell, are extremely rude and unresponsive, unprofessional, dispense false info and try to blame their obvious mistakes on Client with vitriol.

This company is nothing short of dangerous to ANY business. My E-com business ships large and heavy items - in hindsight, they should have never taken me on. They over promised on all my points before onboarding and promised price points on shipping that were nothing like when they invoiced me. Onboarding was terrible - vauge. Unhelpful responses on most emails. I was invoiced with a bill FOUR TIMES, what I was expecting it to be. Then they tell me "the system accidentally doubled your charges for some shipments." Not a single apology for nearly charging me $8K too much. I realised I was stuck with these cowboys for the time being, so I asked for a payment plan to clear the staggeringly high bill. I was told no, and my stock was held hostage for nearly 4 weeks, with email response times taking up to 5/6 days. Customers refunding at this point. All the while, they're charging me storage fee's, while my decimated cash reserves replenish to pay them an insane amount of money. I have not dealt with a more incompetent third party in my years of business. I wont be surprised if this company folds soon - and I hope it does. COWBOYS

I just started with eFulfilment and so far so great! They have excellent customer service and are very affordable. If you are manually shipping your orders I recommend transfering to warehouse shipping and using this service. I can now concentrate on growth and marketing instead of packing and shipping!