Webgility's customer service is top tier. They are willing to spend as much time as you need to get it set up the way you want. Shanu has spent countless hours helping set this up for us. Faizan is awesome at onboarding and spends the time making sure we understand what we're doing. We haven't had a bad experience with any of their people. Our experience with Webgility and their services has really been above and beyond and their customer service is what truly sets them apart. I will continue to recommend this company.
Webgility x QuickBooks Desktop
Review summary
512 reviews on the listingLast 30 days
11 new reviews
▲ 0.1 vs. all-time
Recent reviews
20 most recentFaizan is an architect. He has connected our 5 different Shopify business to the corresponding QuickBooks Company file at RightWorks.
The program saves us a ton of time invoicing. Arun was very helpful in getting us set up and running. Very knowledgable and patient. Answered all of our questions.
We have used Webgility for many years with Quickbooks Desktop Enterprise and BigCommerce. We have recently switched to Shopify. Webgility migrated our account and customizations and did a great job. We are particularly impressed with the additional reconciliation features that Webgility has implemented leveraging Shopify's payout capabilities. This will enable us to realize over $30k of savings per year. As a company that uses QBD in a way that pushes it to and beyond normal expected usage, I can say that of the QBD-connected applications, Webgility is the most resilient automatically working around the many issues that other integrated applications often fail to recover gracefully. The Webgility staff are always helpful and knowledgeable. Almost 100% of the time, a call to support results in an answer immediately.
Arun was very helpful with the setup of Webgility but as well with the synching of QuickBooks.
Faizan has been helping us install Webgility to automate the sales process through multiple ecommerce platforms. He has been great so far in this ongoing process! Thanks for your continued patience and support.
Works great, and easy to integrate. Would suggest for QuickBooks users. Good customer service and affordable.
very good customer service - they'll do everything for you. my shopify is now linked with quickbooks with everything flowing in nicely. they do need to help with setup via phone or zoom, but once you're set up, the app is easy to use.
Faizan has been fantastic to work with during the implementation period with Webgility. His knowledge of the Webgility product and the ability to tailor the settings to our needs should greatly increase our productivity.
Faizan has been very patient when things haven't gone as planned with our setup and support needs.
15 years using Webgility for QuickBooks/Shopify/Amazon integration and couldn't be happier! Recently changed computer systems and had to setup anew... But, with such professional assistance from Webgility (Aniket and Faizan were both so intelligent and helpful with all aspects) the transition was smooth and easy! Highly recommend Webgility.
Great app and support team very impressed switched to this app from the bold app and wish I did it sooner! The functionality of this app is by far superior and once you have it setup to your liking it works amazingly as I already had experience using quickbooks and other apps I didn't use any onboarding but they do offer that service if you are new which should give you confidence that your quickbooks will be setup correctly. Plenty of options here to customise how refunds, fees etc are handled in quickbooks which I like I can't really fault the app at the moment which is why I have already paid for the year I know it will be great!
compared to all other apps I tried this one has every feature you could even think about needing. They have been around for over 14 years and they understand what could possibly develop in your business model
The setup process was very professional and thorough. The combination of hands-on training as well as configuration settings allowed to see the effects of each of the configuration parameter on the QB reports. I highly recommend Webgility and their care to customer service.
Faizan from the team at Webgility was a great help! He helped us set up webgility to sync data from Shopify online store and pos to Quickbooks Enterprise. I would highly recommend it!! 100% game changer.
Integrations with QuickBooks are easy and work. Very refreshing!
Prerit and Shitage were very, very helpful. Our team was disorganized during our zoom meeting but Webgility was infinitely patient with us. Rare to have this kind of high touch service these days.
Support has been very good so far. Have not had a chance to try it out yet as the configuration is still a work in progress.