easyRates: Japan Post

App works as described to easily add shipping rates from Japan using actual shipping rates from JP Post. Useful option of excluding certain countries if you do not want to provide some or all of the services to those selected countries. Updated as shipping service service becomes available to countries which have restrictions in place due to the coronavirus situation. Pros: * Saves hours inputting shipping rates manually. * Automatically updates for countries which have restrictions due to coronavirus situation. *Can "block" one or all of the shipping options to countries you do not want to provide service to. Can set different weights for different sized boxes. Cons: *Have to monitor JP Post website to see when countries lift restrictions (due to coronavirus) and shipping resumes, as they are automatically added to your available shipping options without any notice from "Easy Rates". NOTE: Asked developer if "Easy Rates Japan Post" users could be notified (by newsletter or email) when countries (with restrictions due to coronavirus could resume shipping) were "automatically" added to the list of countries where customers could place orders. (over a year has passed, no progress) *While you can add a shipping rate such as "free shipping", you can NOT control which countries will be offered the rate. (You can probably do this by creating custom shipping rates in shopify settings, but would be a very useful option to be able to do it right in the App). * Customer service: A bit slow to respond, doesn't work on weekends. (When you have a store and need help, it isn't easy just to close your store for the weekend until customer service responds. Support should be as much a priority as creating useful app which store owners depend on). My review of four stars is mostly due to lack of App customization and slow customer service.

米国からの注文については、カリフォルニア州とテキサス州からの注文は支払いを受け付けるが、コネチカット州やその他の州からの注文は受け付けない。日本郵便に問い合わせたところ、アメリカ全地域からの注文を受け付けているとの回答だったが、アプリの地域テーブル設定に誤りがあるようだ。これにより被害が発生しています。早急な対応をお願いいたします。 ------------- その後の対応 原因究明のため、丁寧な対応をいただきました。 しかし、問題は解決しませんでした。様々な方法を試した結果、日本で送料無料を設定し、海外のみ有料の場合、shopfiyとの連携に問題があり、アプリ側で海外送料無料を設定するプルダウンメニューのBUGが正常に動作しない原因であることがわかりました。この状況を報告したところ、すべての問題が解決され、アプリは快適に動作するようになった。アプリ開発者側のカスタマーサービスはしっかりしていて信頼できます。評価を5に変更します。 For orders from the U.S., the company accepts payment for orders from California and Texas, but not from Connecticut or other states. When we contacted Japan Post, they responded that they accept orders from all regions of the U.S. However, it appears that there is an error in the app's region table settings. This has caused damage. Please take immediate action. ------------- Subsequent response We received a courteous response to determine the cause of the problem. However, the problem was not resolved. After trying various methods, we found that there was a problem with the integration with shopfiy when free shipping is set in Japan and only overseas is charged, causing the BUG in the pull-down menu for setting free overseas shipping on the app side to not work properly. After reporting this situation, all issues were resolved and the app now works comfortably. Customer service on the part of the app developer is solid and reliable. I am changing my rating to 5.

メインをDHLでの配送にして、サブでEMSを利用したかったのですが、配送プロファイルの設定が大変で難航していました。 ですが、このアプリを使ってまさに求めていた機能を非常に簡単な操作で実現できました。 サポートの対応も早くとても助かりました。

設定について多々わからない事があったのですが、 毎回とても丁寧にサポートいただき感謝しております。 引き続き利用させていただきますので、よろしくお願いいたします。

There is actually a person who responds to your queries when needing support. I recommend this app.

日本郵便の送料を自動で取り込んでくれとても便利です。設定も難しくありません。わからない箇所は問い合わせをすればすぐに返信をいただけました。ひとつ、難点があるとすると、輸送箱のサイズオーバーには対応していない点でしょうか。日本郵便では段ボールサイズの上限がある国がそれぞれありますが、その規定には対応されていません。それが対応できるようになれば大変助かります。

Simply the best japan post app for shopify, I've been using for years and it's been working perfectly. The technical service is also great, they answer quickly and always find solutions for any issue I might have.

いつもご利用させていただきありがとうございます。お客様へ日本郵便の送料が自動で表示されるためとても助かっています。お問い合わせした際のサポートもとても丁寧でした。今後とも活用させていただきます。ありがとうございます。

越境ECを行う上で、国際配送を日本郵便に任せる場合は、必須の送料自動算出アプリです。なによりもサポートが素晴らしい。逆にこのアプリを使うために、国際配送を日本郵便のみにしても良いくらいです。

サポートの方、いつも丁寧に相談にのってくれて感謝しています。仕様の改修や開発に関しても要望を伝えて検討してもらいました。スピード感も早くて信頼できるアプリです。

半年ほど利用させていただいておりますが、導入から実装後までサポートが手厚く詳細に説明してくださり大変助かっております。 今後とも利用させていただきます。ありがとうございます！

We wanted to implement shipping for our Japanese products website where we ship Japanese products worldwide. Easy rates Japan post made our life super easy for this task. After installing the app we were able to set it up in few minutes because the settings are straight forward, and very complete even if kept simple : we could change the rating labels shown to clients which permitted us to add information about the shipping time, and we could add package weight with easy to setup rules. Azino was very helpful answering our question prior to the installation when we were studying the different apps available. Very happy with the app so far.

I really like this app. Support is really good too! With this app, I don't need to worry about the rates anymore and if that shipping method is available or not each country. It is always updated especially with shipping suspensions lately due to corona virus. I just hope they also support domestic shipping.

===UPDATE=== After the review, the team came back to us and addressed all our concerns. They added the shipping method we were missing, and the rounding methods work. We had a few email exchanges, and they responded quickly and with clear answers. We are now using this app, and it works great. So we have changed our mind and can recommend this app with a good support behind. ===END UPDATE=== The App does (almost) what it is intended to do. It offers the JP POST rates at your checkout based on the weight of the order. So if it fits your needs, you should adopt it. However, there are 3 negative points that will prevent us from using it, and choose another way for now: 1- It does not integrate all JP POST shipping methods. We use Surface-Small Packet a lot, but it is not available with this App. 2- If you sell in multiple currencies, the App converts currencies, apparently based on Shopify's exchange rates, but it does not use Shopify's rounding method. 3- We have contacted the support about the 2 issues above. They gave us a wrong answer regarding the rounding method, as they told us that the app uses Shopify's rounding methods, which is not true (I have a screenshot of our checkout in different currencies to prove it). Then, regarding the missing shipping method (Surface-Small Packet), they said they will talk to the development team about it but that "it may not be for a while", which is something I don't want to hear when I'm paying every month for an app that I expect to be well maintained and updated. That really let us think that this App is not a priority for this business. We'll be happy to try it again, and change our review, when these changes are implemented (at least the Surface-Small Packet integration which we think should be a simple improvement to implement).

We've been using this app for 6 months, and only ever hit one issue with it, and the support on that was superb. Next day response with a working solution. Couldn't ask for more than that.