Last 30 days
15 new reviews
▼ 3.3 vs. all-time
Uno de los problemas principales que tenía eran las búsquedas mal indexadas y el poco control que teníamos sobre estas con el buscador nativo de shopify o del tema. Esta herramienta me da muchísima más información y control, nos ha ayudado a optimizar más todo y el soporte brindado es excepcional.
Great service, very helpful. Luis Rojas was brilliant, very attentive and helpful throughout the process. Would reccommend to any and all customers, however the only possible drawback that this software has is that the colour of the search box cannot be changed. Thanks Andy
This app cheated the search count of our website. Charging extra cost for mobile version is dishonest. We are contact but no response from Search bar & filters team.
STOP NOW - In almost a decade of using shopify I've never written a review. This is the first time I've felt so strongly to do so - listen up. The pricing is less than transparent. Every single time the search updates it counts as multiple requests and out-of-the-box it updates *on every single key stroke*. The whole app appears to be designed to maximize your requests and force you into a higher plan. When I spoke to customer support they had to get a second person to weigh in on how to reduce these requests and that person said "they weren't supposed to say it". Even after disabling all the features arguably designed to maximize your usage as suggested by the "rogue representative" there's still constant drains. I entirely disabled the automatic product synchronization and still got over 100 requests counted for product synchronization for the day. This is before we even discuss the black-hat practices of the search itself. For the 44 searches performed yesterday 1,144 "requests" were made. Every single search on your website will count as a minimum of 26 "requests", so when you're looking at pricing take the plan you want and move two steps up, if not three. This $100+ app is being replaced by a $15 app that does the same thing with clear pricing based on product catalog size.
There are at least 2 terrible about this app. 1) They constantly send silly ads to subscribe to their apps. Too much spam. 2) After the free trial period is over, the original search bar is not working. I had to delete the app in order to make it work again. They provided no useful info or help regarding this issue.
This companies pricing structure is absurd. It's not based on "searches" it's based on api requests which turns out is each item it pulls up in the search. Got 15 bacon t-shirts? Well, that's 15 requests for 1 search. To make things even worse their search app by default split up all of our products into variants and then showed each variation (color and size) to the customer instead of just the main product itself, so we had 6,000+ requests the first day after 133 customer searches which oddly enough didn't result in a single sale (15 bacon shirts, 6 sizes, 6 colors = 540 requests per customer search. Trial is for 1,000 requests). It's almost like they intentionally want to milk the customer for every single request possible BY DEFAULT! Just based on that one day of use, we would have to pay $400 a month just to keep this app running.
Crazy pricing structure, better to go for apps that charge by the amount of products you have, rather then api request
I did love this app when it worked however searches even by the exact name are not working for me. I have reached out twice for help once 20 days ago and second time 12 days ago. I am cancelling my service. Too bad, it was good while it lasted but customer service seems to be lacking once they have your money. I even pay for the upgraded plan and am paying $129 US per month. Save your money and find another app.
This app was great until sales stopped as the product stopped working. I called my sales rep several times at the number on his contact page. There was no answer and no way to leave a message, I sent three emails to tech support with no timely response. I then emailed my sales rep directly, and he returned my call. I was only made aware of the DOOFINDER failure when a customer called saying he could not find a product. I tried to search for this product and other products only to discover the app needed to be fixed. The loss of revenue highly aggravated me, and I conveyed this to my sales rep. He then laughed at me, saying I was the first customer in the U.S. with this problem, as they knew many European customers had this same issue. My sales rep. blamed Shopify for the issue, saying it was utterly Shopifys fault the app did not renew and had stopped functioning. DOOFINDER wiped their hands of any responsibility only to offer two days of free usage and to create a brand new account, starting all over again. Another major flaw with this app is that it does not allow you to create the correct related products relative to the product found. WARNING if you want to constantly keep tabs on the performance of the app you are paying a premium for then this is the app you want. DOOFINDER is unreliable and not functional. WARNING stay away for this application!
Aucun service client, aucune aide pour nous aider à la configuration du module , nous ne recommandons pas, ont dois se débrouiller seul
Durante el periodo de prueba funcionó increíble, pero desde que lo contratamos está teniendo muchas fallas cómo que los clientes no puedas dirigirse al producto que ven, o agregar el carro. Pagamos 2 meses sólo para empeorar la experiencia. Aún estamos esperando la devolución de dinero y que eliminen nuestra tarjeta de crédito
the worst app- this has ruined our search bar during our christmas rush and there is zero help minus a chat bar that just keeps repeating itself. awful service and has now costed us thousands of dollars
Very bad experience. Very satisfied at the beginning, but the problems soon piled up. Images are not visible when searching, and they cannot solve the problem. I've been emailing for weeks now, and they don't read the content of the emails. So be careful! I wouldn't recommend this app.
We tried this app, but unfortunately, we had some issues especially for the mobile devices the search widget would load after a 1-2 seconds delay. And if your store experiences a high number of sessions per day, it might become quite expensive since the cost is based on the number of requests your store makes. Since our store has the around 150k monthly sessions and after installing this app for a week this app made a request of around 55,000 requests. We were on pro plan having 100,000 request per month and the price was $130/month approx. We later had to increase the limit to 200,000 request per month, which significantly increased the cost. And there is no immediate support for the emergencies.
Nonexistent Customer Support Extremely disappointing experience with Doofinder. The app itself might have potential, but it is completely overshadowed by what can only be described as nonexistent customer support. After installation, I encountered several technical issues and reached out multiple times. Responses were slow, generic, and ultimately unhelpful. There was no real ownership of the problem, no meaningful follow-up, and absolutely no sense of urgency — even when the issues were directly impacting sales. For a paid app on Shopify, where search functionality is critical to revenue, this level of support is simply unacceptable. You expect a reliable technology partner, not silence when it matters most. Unfortunately, I cannot recommend it. When you need support, there’s no one there.
The search bar was very basic on our website, that's why we decided to try Doofinder. Now it is much more dynamic, intelligent and personalized for each client. You can also manually enter or delete data if you wish. Also the customer service is incredible! Diana Sanchez has helped us with everything, always very concerned to solve our doubts and help us to make the most of all the tools that Doofinder has to offer.
Nunca he escrito una reseña, pero ahora si lo amerita, no es que de por si el buscador sea bueno, es que también el soporte que dan es excelente, te resuelven los problemas muy rápido (hay veces que les pido un cambio, me hago un cafe y al volver ya esta el cambio hecho), hasta me hace sentir mal tanta atencion, 10/10
Excelente Servicio de Juan Pablo y la APP es extremadamente amigable y facil de utilizar! La Recomiendo Ampliamente.
When the app is working properly, I really like its functionality. However, I’ve experienced multiple instances where the search stopped working without notice, and I’ve had to contact customer support for manual reinstalls or other fixes related to updates. My concern is that this has become a pattern, and I simply don’t have the time to continually monitor my search functionality or troubleshoot issues when they arise. My online store is not my only business obligation, and I need the tools I rely on to be consistently reliable.
Magic! Worked instantly on my store. I have been investigating a better search function that would have cost far more. The additional options and features are also a plus which I will start investigating as well. All round great addition to my store as it has cut down inbound queries of clients looking for items etc so freeing up time for my staff to concentrate on other service queries.