Using this app to handle our customer donations. Friendly, helpful, and prompt customer service. Thanks you Donate Source!
Donate Source ‑ Charity Widget
Review summary
39 reviews on the listingLast 30 days
3 new reviews
▼ 0.9 vs. all-time
Recent reviews
20 most recentVery helpful with setting up the app. The helpcenter customized several pages of my website in order to make the donation option visible in an effective way. Had a very extensive chat with them, they answered all my questions. Recommended!
Says "Free Plan Available" but only shows one plan, for a monthly subscription. Tried to add it several times to make sure it wasn't a glitch. False advertisement. Frustrating.
Hello team, easy to use application, enthusiastic support support. Thank you very much! Thank you so much!
Was nervous not seeing a sample page before downloading the app. Wasn't sure how it would look or fit into my store. These guys are so awesome. I needed help installing and they were on it. Then I wanted some custom placement and they took care of everything. This is truly what great customer service is all about. They stand behind their app and will help you achieve your goals. Over the moon service. Highly recommend. Just ask to install on a new theme and Bam it’s done. Wow
I would not suggest this app. I had hundreds of fraudulent donations done mainly from India based on the traffic to my site. This in return caused me multiple chargebacks in which I had to pay $15 per chargeback. It appeared that they were testing out stolen credit card numbers to assure that they worked. Hands down worst experience I have had that actually lost money.
It was a perfect fit for our Not-for-Profit organization. The support was outstanding, and we are very happy with the app so far. We needed an App to set up a custom donation product and send custom donation receipts to our amazing supporters. After trialling many other apps, we stumbled upon Donate Source, and the whole experience, from onboarding to setting up custom items, has been phenomenal. The support team is very hands-on and super helpful.
I started a non profit and needed to add a donation link to my page. I didn’t quite know how to add it so I reached out to them. They had amazing customer service…had it up and running flawlessly in less than 12 hours. 10/10 recommend.
I reached out to the Donate Source customer service and got incredible service. No only was it fast, but they understood what I needed and took care of it right away. I would recommend this product to anyone that needs help with donations!
Incredible customer service. Took care of the problem for me and very responsive. They logged in to my store and did all of the work.
I needed assistance creating a donation widget on our custom template, and the support team went above and beyond to help me out. Their response time was incredibly fast, and they provided clear documentation on the changes implemented. The entire experience was smooth. Highly recommend this app to anyone looking for this functionality and top-notch customer service!
This is the app we use for our site that blends sales with donations (we are a non-profit organization). We have needed some customization to ensure the app works as we need it to work, and their developers have been responsive. They understand the concerns we are raising and build solutions within a couple of days, at most.
After we installed this new app on our e-commerce platform, we noticed that our entire shopping cart feature became dysfunctional and non-operational. This situation has been extremely frustrating for our team as we rely heavily on online sales to drive our business. Despite our best efforts to communicate this critical issue to the technical support team over the past several days, the problem remains unresolved. As a result, our online store has been forced offline, leading to significant financial losses on a daily basis. We are urgently seeking a resolution to this issue to minimize the impact on our business operations.
The nicest support team! We faced some IT issues at app installing but the support team reacted in time and helped to solve the issue very fast. The app is working perfectly and it meet all our needs.
The support team was really helpful in getting it setup so that customers can enter a custom donation amount. There were a few hiccups and every time they responded quickly and solved the problem. Our page looks great!
I was excited when I found this app. It was exactly what I needed to give the option for my supporters to give a donation at checkout. Customer service is great as well. They will help you get all set up if you run into any issues with understanding how it all works. Highly recommend.
Fast and good communication as well as a very supportive team that worked on our special requests even after the sale. The team was very flexible, understood our requirements and made great suggestions for their implementation. The design now seamlessly fits into our pre-existing website and conveys the intended user experience. Can only recommend! We’re very happy with our customizations and the way the app works.
The customer care was really helpful by adding all the settings needed to implement it into our store. Thanks again for your precious help!
We needed some help with the installation and Abhishek was able to do this for us very quickly. We are yet to go live with the website but very happy with the service from this app team so far.
Great online customer service and fast reply. Funds make very transparent, the App is easy to understand and operate.