Disputifier: Smart Chargebacks

great customer support

Luchi helped me great

Switched from an overpriced fraud software, and Disputifier has saved us a lot of money each month (and time). The features feel a lot more tailored for stores like ours. Plus an amazing support team that is very helpful. We've been winning more chargebacks, and overall were happy with Disputifier. I'd pick it over other fraud/chargeback softwares. I'd DEFINTELY pick it over not using any software for fraud/chargeback at all (relying on Shopify's default fraud detection).

Very helpful and supportive. Especially Luchi!

Love working with them! Jacob and the team were amazing and helpful

Great support, Levie has done an amazing job helping me set up everything

Very good

Blad is really fast and fixed my problem right away.

THIS APP IS A LIFESAVER. Saves us so much time from manually crafting and googling the right responses as well as sending out emails, screenshot-ing them, and all the extra documentation we need to win, etc. It's a very smart app and for being super new... just WOW. FANTASTIC. WOW. Keep up the good work. THANK YOU!

I can spend my time talking about the product Disputifier and whether or not it is worth it. Quick answer: It's totally worth it. But what I really want to talk about is the level of customer care shown by the people behind this company. In quick time they made sure that I was on a plan that was right for me, helped me with a dispute, and kept their word on everything they promised. Dealing with them it's plain to see that their interest is in their customers and their customer's safety. They earn their money by helping you keep yours, not with trick subscriptions or fear-mongering. Happy I chose them, you will be too. Add them and subscribe, you won't regret it.

Disputifier is helping us saving THOUSANDS in chargebacks. F**k chargebacks hahah. These guys are awesome. Support it amazing. It really is an absolute NO BRAINER. If you're getting any amount of chargebacks, you need to get this app. Life saver.

SCAMED US ALMOST 10k DONT USE THAT APP We just download disputifier this week They checked our chargeback on the full history of the shopify they took all the resolved chargeback of the 6 last years and claimed they resolved themselves they debited me 9640 dollars today its a scam I ll have to charge back the full debit from shopify

Don't bother with these thieves. They overbilled me $600 and refunded me. But had I not brought it up there is no way to know if they would've refunded those at all. Sad that I had to reach out to get it refunded. Don't see this app lasting much longer.

Amazing service. Helped us get our chargebacks way down and Shopify released a hold that they had on over a quarter million dollars from us. Highly recommend this app. Team is super responsive and easy to work with as well!

How this helpful when it basically reports every 4-5 orders as 'high risk' which are not high risk? I can't imagine the damage it would do to a small business if sellers cancel orders based on this app.

Five stars for Disputifier. Six stars for Mark. These guys are the real deal.

I had a very bad experience with this app. After months with no alerts and $0 charges, Disputifier suddenly billed me $799 without my consent, claiming that a price increase they emailed months ago automatically counted as approval. At no point did I accept or reactivate anything. Their support kept insisting that silence equals consent and refused to issue a refund, even though their service had been inactive for months. Be very careful with this app

If you read any review about this app, read this one. I installed Disputifier in December to use their Chargeback Alerts system only. I was told there were no commitments, that I could leave anytime, and that there were no strings attached. That turned out not to be true. On January 9, I emailed requesting a transfer to another provider. On January 12 and January 15, after uninstalling the app, I explicitly asked them to disable all alerts, cancel my subscription, and confirm that I would not be charged any future fees. Their response was essentially: “Your subscription hasn’t been canceled because the transfer isn’t complete. Do you want us to disable alerts even though that would leave your store unprotected?” I replied clearly the next day: “Yes, please stop alerts with Disputifier ASAP.” At that point, any reasonable person would expect billing to stop. It was very clear. They continued charging me anyway. When I noticed I was still being charged, I asked for a refund, their justification was that I had requested both a transfer and disablement. Last time I checked you can request both, I clearly asked them to stop charging me and stop all alerts. They even asked if I want to proceed leaving my store "Unprotected" and I said "Yes" but continued to charge me. It wasn't just one email either. I have multiple emails clearly stating: - Disable alerts - Cancel the subscription - Stop all future charges Despite that, charges continued. To make things worse, when I pointed out the charges (roughly $400), I was told after 60 emails going back and forth arguing my case that they hadn’t charged me at all. Lol. I was shocked cause why not even bring that up in the first place? When I checked my billing I was like oh they're lying again, I AM being charged and showed a spreadsheet of the charges day by day and how much it was. I was then asked where I found that billing information. That's when I knew Chris was just rage baiting me and wasting my time as this is their app, they know where billing is and is plainly visible in the app’s own billing settings. At that point it was clear this wasn’t a misunderstanding, but a refusal to take responsibility. I’ll be sharing the full email thread publicly on Reddit as well so others can see exactly how this was handled. Use this app with extreme caution. If you ever need to leave, don’t expect it to be simple, or honest. BTW I never leave Shopify reviews, $400 is nothing compared to the big picture but it's more about how they treat their customers that was shocking to me so I had to let you guys to know.

Abigail was of great support today! Customer service is worth the 5 stars!