Digitally ‑ Digital Products

It's the weekend and I installed this app. I need to fulfill orders by sending a link and a photo. But there are no help docs! None! At least I can't find them. I sent a help request and got a message back that there is no one around to help! I need are some kind of instructional docs or FAQ page! I can't wait until Monday because I have several orders to fulfill today! Uninstalling this app as soon as I finish this review!

Great product, and does what it needs, but could use some improvements. wish there was a way to upload different files for different variants of a product. It was mentioned in a previous review, but it was never worked on. I would REALLY love a page where a user can log in to their Shopify account and access all purchased download links in one page, I've seen this in other apps. Other than that, the app works well.

Only errors. eMail for the download link comes only after minutes, the sender address is not the one from the store, the link in the eMail to download the pdf file leads to an error page - junk

We’ve had such a great experience with Digitally! What really stood out to us was how much they genuinely cared about making things work for us. Their customer service has been amazing, and they didn’t just give us the usual “support” — they actually took the time to understand our digital products and customize the app to suit our needs. The owner even personally stepped in and went above and beyond to help us get everything working properly. Honestly, that level of personal attention is something you don’t come across often. We truly appreciate all the effort they put into helping us. Highly recommend Digitally, especially if you value a team that actually listens and cares about their customers!

感觉反应不是很及时，并且有延迟的效果

Works amazingly for our store.

At first this app was great but over the past 6 months is up and down, causing you to have to fulfill orders manually. For a paid app, I'm not amused and I don't like when my customers get an "error 500" message. Working on moving all my products to Shopify's Digital Products app, it's free! Very disappointed.

This product met most of our needs out of the box. Unfortunately, we started using it right at our busiest time of the year. Which means we didn't really have time to test it thoroughly. However, when we encountered our first problem, I reached out to support. Not only did they respond quickly, they also found and implemented a solution right away. They even went back and fixed a few things from past orders. It was amazing. Then.. we discovered we really needed a feature that would allow us to export the orders and all the keys associated with each order. I asked for help finding a way to do it. Turns out, the featured didn't exist at all. But instead of just having to deal with it, they wrote the feature into the product. It has saved us HOURS of time in fulfillment and has streamlined our processes. Having software that does what it is supposed to do is great. But having a team BEHIND it that is responsive, flexible, fast, and invested in our success is what makes the difference! Lots of software apps out there. But there are not a lot of teams like this one who really stand by their product and support their customers. TL;dr -- Good product, OUTSTANDING SUPPORT.

Excellent Support and Willingness to Improve I've been using the Digitally app to deliver digital files for my online courses, and while there were a few bumps getting things working exactly as needed, the customer support has been excellent throughout. Bangash was responsive, professional, and genuinely committed to improving the experience for both me and my customers. They took the time to fix multiple issues (including the pesky "Default Title" and name field display) and were open to feedback about new features. When I asked about a "Download All" option to make things easier for my course participants, they not only said yes—but also committed to adding the feature within a couple of days. That kind of responsiveness really stands out. If you're looking for a digital delivery app with a support team that listens and acts on suggestions, I definitely recommend giving Digitally a try. —Bethany Mazereeuw, Symplicated Therapy & Coaching

Very easy to use

Amazing customer support!

I am new but so far it has been easy to follow the instructions. As I learn more and more I am looking forward to creating digital products for my community of creatives.

The app is easy to navigate and customer support is very responsive.

Yes! This app does more than what others do, and in a lot of ways it makes more sense. Plus the support is excellent! I find that there is a learning curve with almost every new shopify app I find, so at first this one felt quirky, but I looked at every other digital delivery app on the market and settled on this one for a reason. Price / Features / Support. this is a 5 star app!

Efficient and easy to use! Thanks!

Honestly, I was doubtful in the beginning as I had large file sizes that no other app can contain, but I am impressed! Also, when I spoke with an advisor they were punctual and responsive. Just what I expect from a business partner! Thank you Digitally, although I hope I can get customization to add my e-mail ID and logo to the e-mails sent to customers, but for a free plan, I am definitely satisfied!

So far so good i really like it thank you

Only just started using this app. But no issues so far, so that's good.

I'm really happy with this app. It's easy to use and works well!