Customer.guru Net Promoter NPS

I would not recommend using this app. There is no way to stop a survey once it's scheduled, the dashboard UI is buggy, there is no way to change the survey schedule once it's sent out, the survey responses show incorrect geographical locations, and the support is very slow to respond, or does not respond at all.

Good product and customer service is responsive and helpful.

So far, so good. Only been using it for a few hours. Would like to have a way to import ratings and comments from our previous system. And would like the ability to customize the embedded feedback wiget look and feel to better match our branding.

great way to gauge your customers thoughts about your service and evaluate areas in your business that might need attention

Muy buena, obtienes comentarios de tus clientes, que te ayudan a mejorar tu servicio.

Excellent App! A Must Have App!

Super simple NPS implementation at a great price point with clean integrations.

great app but i dont like this statement: "There’s something missing from your review: Your review is too short. Enter a comment that is at least 30 characters "

Really nice tool for feedback. Helped us improve our business understanding customer pain points.

Easy to start using, great for understanding your customers' thoughts on your store. Expensive, compared to other apps.

Fantastic app, poor support. I've sent multiple emails and I haven't received a response to any of them. How can I pay your subscription if I can't trust I will get the support I need? PS: I posted this review on July 7th, still no replies from you guys. What's going on????

Love it, very easy implementation! Did email my customer database within the first hour.

Customer guru NPS gives a good general over view of customer satisfaction. It would be helpful if we were able to follow up on the feedback and ask "why do you feel this way" which would give deeper insight.

Fantastic app for making sure you are doing everything you can to have happy customers. Highly recommend. Cotswoldhipster.com

Excelent app, it lets you be on top of your costumers experience. We use it with the slack integration, which makes it very accesible in terms of data.

No one reviews you for 2 weeks? 99% of your reviews are 10/10? doesn't matter cause it'll go to 3 stars out of 5 if you have no reviews for 2 weeks. How can you not get any reviews in 2 weeks? well unless you pay $50 a month you only get 5 free emails to send out to customers per month to ask them to write a review. So it's very easy to not get any reviews for 2 weeks. Good initally but very very overpriced considering I can use many, many other alternatives doing the exact same thing for free

La idea de la aplicación es muy buena pero no es funcional pues no se puede mostrar en el homepage o en una página interna. PAra lograr ello hay que conocer códificar y eso limita su aplicación. Muy limitada. Aprecio su interés en arreglar el problema. Me contactaron y arreglaron los inconvenientes.

Excellent app! Easy to use and support is highly effective.

App is working well. Support may be slow sometimes but overall helps you understand what's going on.

Best support ever! They really go above and beyond to figure out your issues.