Great customer support
T Lab ‑ AI Language Translate
Review summary
1,034 reviews on the listingLast 30 days
25 new reviews
▼ 0.3 vs. all-time
Recent reviews
20 most recentThe best support you can get! And the app works also best for translation (AI based) I tested many apps before we went live. 200% recommendation.
Excellente application de traduction. Probablement l'une des meilleures pour Shopify, avec le plus de fonctionnalités. SAV très réactif et disposé à aider. Merci à Emil pour son aide
T Lab is super easy to use and offers a great range of features. I accidentally chose the wrong plan, but their support team was extremely helpful and resolved the issue promptly. They also respond quickly to questions and are always helpful when it comes to solving problems. Overall, a great experience with both the app and the customer support!
Great app and great customer service.
Very helpful!
Very fast support and a generous gesture, with additional services provided free of charge.
this best app, good translate, great customer service,very easy to use.i should say it is the best.
Ventsislav helped me a lot! He was great at clearing up my doubts in a very effective and fast way!
Great support in AI translation. My team life changed with this app
Super top app and customer service!!!
Great support! They quickly found the issue and fixed it. Everything is working properly now. Thank you for your help!
Note you need to pay to have your content translated automatically - I would probably have needed to pay 30€ to have my website translated into 1 other language, so I decided to uninstall the app. The translation is made using google translate, it wasn't bad. Also note if you make changes to your original text, the translation will not update automatically. The app designers are helpful and very reactive.
I used this app over a year, and everything is fine so far, but this app suddenly not work today for all collections & products translation, anyone have this issue today? Received the feedback from this app developer with a hour, thank you for your quick response, and hopefully Shopify will follow up this issue ASAP. Thank you.
I have now been using this app for over a year (our company for 2–3 years in total), and I must say it’s one of the most overrated apps we’ve come across – definitely not worthy of a 4.9 rating. The biggest issue is something that even many free translation apps handle better: the lack of a comprehensive search function across the entire online store. If you want to translate a specific word or phrase from a product page, you can’t just search for it – you need to manually locate where that content is stored. This becomes a real pain because T‑Lab splits content across different sections – metafields, apps, themes, product titles – all handled separately. Translating even a single word becomes time-consuming and frustrating. And even if you know where the translation should be done, the app becomes nearly unusable if someone else (e.g. an employee unfamiliar with Shopify’s structure) is doing the work. In short, this app is not user-friendly unless you already have deep knowledge of how Shopify organizes content. And even then it is a much slower option than many of the alternatives available I would avoid this one
Terrible text translation in the last month/two. Before was much better. App cant translate easy texts. Thank you for solving the problem.
The team was very helpful to fix the issues we had with the version in 2024, so now it's working well and we are happy to recommend them. They go out of their way to help you and have satisfied customers whatever the problem.