Chatra — Live Chat & Chatbot

Great app and responsive customer support Chatra is a useful tool for communicating with website visitors and supporting customer inquiries. I also had a billing issue related to a Shopify outage, and the support team (Anna) took the time to carefully review my case and work toward a fair resolution. They were professional, understanding, and responsive throughout the process. I appreciate their willingness to listen to customer feedback and provide additional assistance. Overall, a positive support experience!

Your ad in Shopify said this was $19 a month (or $15 a month if the full year is paid at once), but after installing it I see that it is $15/mth per agent. All five of my agents are part time and working from home. This would cost me $75 a month. That is insane! Your app is not worth that much money and I am ultra annoyed that your pricing was so wrong. I have wasted too much time on your app. Shame on you for being so deception.

I have used this ap for a while now and find it is brilliant. The only slight frustrating thing is that some client do not always leave their email address so its means they send an enquiry but I cannot respond to them. That is the clients fault not chatra, however I wonder if there is a way the ap would have first option to add their email address, then write a message?

I used this app to help increase sales and communication with customers. I have never had an app that did just what it said. We've made several sales chatting with customers who had questions regarding our products. Great App!

Ich mag die App sehr, sie ist einfach einzurichten und effektiv. Sie kommt bei den Kunden gut an und hat einen tollen Support!

Used successfully for almost 3 years. All of a sudden stopped working and their customer support is worthless. Save you "AND YOUR CUSTOMERS" the hassle and look for something else!!!!

we used this app for couple of years- but last week google took our ads off because of the app , it said it has malicious software we have since taken the app off- though we still have 3 months left on the price paid But the ads are back online ,

90% of all chats are bots, Chatra tells me that not their fault, it is happening in their product so-maybe they could take some accountability for it happening. Deleting the app.

They advertise this as “free,” but that claim collapses almost immediately under scrutiny. The platform operates on a per-seat licensing model, meaning each agent requires a separate subscription. So a team of five isn’t scaling efficiently—you’re looking at a 5× cost multiplier for what is, at its core, a very lightweight chat interface. That pricing structure is wildly out of alignment with the product’s actual capability. From a usability standpoint, the application feels underdeveloped. Core functions lack intuitive UX patterns, onboarding is virtually nonexistent, and there’s no meaningful in-app guidance. For something this basic, the absence of even rudimentary tutorials suggests poor product design and weak user testing. Technically, it feels like a thin wrapper around a minimal chat framework—no depth, no customization, no real operational tooling. You’re paying enterprise-level pricing for what amounts to a stripped-down, entry-level widget. What’s more telling: they don’t even appear to use their own product. I attempted to contact them through their chat during business hours and received no response. That’s a glaring failure of dogfooding and raises serious questions about system reliability, staffing, or both. In a market already saturated with underwhelming chat solutions, this one manages to stand out—in the worst way.

Installed the app in 2016 - 10 Years ago. They decided to "unenroll" us after 10 years of autobilling. Nobody around at "Chatra" over the past few days to figure it out / reply to our messages. We've been in business for 21 years. And one of the reasons for over 2 decades of success is that we treat our long-standing customers like GOLD. Deleting app and moving on to a fresh start with a new one. Just astonishing.

Wow! Awesome. The first weekend we had this installed, it proved its usefulness. Terrific options for when/where you want the chat window to pop up so as not to drive your customers away, but help them when they may be "on the fence" or need assistance (like that all-important check out page.) Also, options for personalized messages, design, etc. The accompanying app is totally rad! Need to step away from your computer? No problem. Chat from your phone! As a former customer care professional... I love it. Well done, Chatra. Well done!

Absolutely AWESOME app! Well designed, great customization, fantastic phone app....the perfect package! I will be a lifetime user for sure!!

Since started Chatra on our website. within 7days we have been using the app, we have captured two sales directly related to our ability to take questions directly from customers, in real time. and Chatra app on Android and ios is awesome, we can help our customer on the go. Chatra is user-friendly, fast, convenient and always ready on to the on the mobile device. :) Is one of the best I have used so far! Check it out: https://www.skhomemadecakes.com.my

No doubt the best chat app I've used. Visitors can have fast, direct access to your customer service and receive immediate response! Installation process is very simple. No hassle setup, simply click "Get" and it is ready to go. More amazing is that it comes with its own mobile app, so when someone sends a chat message, the message will be alerted on your iOS or Android; and you or your support team can reply potential customers on-the-go from anywhere! Works very smooth and is highly recommended for any store owner!

I love Chatra!! Great app - customers are asking questions that they may not have taken the time to email. I feel I am helping my customers have an easy experience when they can ask about sizing or timeline for delivery. THANK YOU CHATRA!!

I was looking for a chat app for my store that was light-weight and had a mobile app so I could talk to visitors wherever I was. This app is amazing; the developers listen to customers and seem really eager to make store-owners happy. The chat box is non-intrusive and has a lot of customization options and trigger-events. I'm even more over the moon as my first chat I had already converted to a sale :)

This app has been great and helpful in converting visitors to customers. Not the least bit overwhelming as I once believed live chat could be. The developer has also be incredibly responsive and accommodating. Thank you Chatra.

We love this app! Definitely user friendly, and our customers are making great use of it as well. +++

This app is truly AMAZING. We are only in the trial phase and we have closed at least 3 sales due to the ability to speak to customers live as they browse the site. The functionality is great, we particularly love that we can see what pages customers are on and track their movement as they navigate the site. The customer service is also excellent. This app is definitely worth it for the paid version, it adds value for your customers and will pay for itself with one sale. Highly recommended!

App never opens in time. Always freezes.