ChargePay‑Chargeback AI Agent

Running two online stores, I thought I'd found a solution when I discovered ChargePay. After testing it on both stores, I have some feedback and insight Automated chargeback, a dashboard to monitor disputes, PDFs generated to combat chargebacks, etc.. But several issues emerged that need addressing. Here's what happened: On one store, we had a standard credit card chargeback. On the other, a customer made a PayPal enquiry about an address issue which we resolved over the phone ourselves. ChargePay didn't submit anything to PayPal, yet still charged their fee. When I questioned this, their dashboard showed they'd handled everything (they hadn't) and support was frustratingly unhelpful. Main Issues: - Zero control over which disputes they handle - Support feels automated and takes ages to address problems and ends up ignoring the concerns - Dashboard claims they're doing work they haven't actually done - You're charged even when they don't submit anything Hopefully helpful feedback on improvements: - Let merchants choose which disputes to automate - Faster, more helpful support that actually solves issues - Be transparent about what actions they've actually taken - Give merchants more control over the process As a new app since 2023, there's room for improvment. While automated chargebacks sounds great, this isn't quite ready yet. I'd wait until they sort these issues out. If you do install it, carefully track what they actually submit versus what they claim credit for.

Hello, I am the CEO of J. Peterman. We use this service and it is excellent, from the actual technology's functionality to their teams' responsive service level to our teams' questions, etc. Rare combination. Highly recommend.

We’ve had an excellent experience with this app. From a technology standpoint, it’s reliable, intuitive, and integrates seamlessly into our workflow. What really sets it apart is the team behind it. They are consistently responsive, collaborative, and proactive in helping us optimize how we use the platform. It’s rare to find a partner that combines technical strength with this level of service. Highly recommended.

After using this app for several months for few stores, it is really useless App. First of all, all replies are generated through GPT or Claude API, most probably first one. Secondly, "AI learning" and etc, total nonsense. If you check dispute reason, what type of replied it was sending, no sense at all. For example in case of "Product not as described" it was still writing some general info of product and shipping. It was not even requesting and attaching communication with customer. Every store has it's own flow shipping, return and other policies. App wasn't adapting for every app, instead it was more using some generic replies. Don't waste your time and money.

Highly recommended for serious Shopify stores I recently had a call directly with EL Mehdi, the CEO, and that alone says a lot about this app. The level of personal involvement and understanding of our business was outstanding. No generic pitch — EL Mehdi immediately understood our setup and offered very tailored, practical solutions. The app itself is extremely powerful: • Early dispute detection via Visa & Mastercard alerts helps prevent chargebacks before they escalate. • AI-driven dispute management based on fulfillment data, fraud signals, and customer communication. • Very cost-efficient compared to competitors charging up to 25% per dispute — this solution is significantly cheaper and pays for itself instantly . • Huge reduction in operational effort, allowing our team to focus on customer support instead of manual dispute handling. Support is exceptional and truly hands-on. Being able to speak directly with the CEO, get fast feedback, and discuss custom solutions is rare — and extremely valuable. If you’re running a store with meaningful revenue and chargebacks are a real topic for you, this app is a no-brainer.

Great Company, A+++....THEY CARE....Really NO BS. Great Communication and they are on top of it.....They may be one of the best apps to add to your network on Shopify. If you despise criminals and fraudsters, Chargeback AI is who you want on your team 100%. - [email protected]

App is horrible was charging me on top of charge flow it’s a similar name so it’s confusing but I found out it’s ai system was taking the wins from my “CHARGE FLOW” and they were double charging us I didn’t understand how my business was losing some money I was negative for a while and this is one of the reasons why horrible app do not download this save your time!

"Esta aplicación es una maravilla, me ha ayudado enormemente con los contracargos. El equipo de Chargepay, especialmente Tolga, ha sido de gran apoyo. ¡Mil gracias!"

Great app

Aplicativo acho o melhor do mercado, super indico, ajuda prevenir muitos problemas.

I have this app on 2 of our other stores, and it never fails to impress. It is very convenient and requires very little to none interaction with the app, it does it ALL for you. I also want to thank EL for the great service.

Good support and easy to setup ! We'll see the performance of the alert and AI

Nice Win Rate for Disputes and also great customer service from El, fast reply. Loving it

Bra applikation, jag kunde få hjälp från supportteamet om mitt Klarna-problem och återbetalning, mycket nöjd med appen, jag rekommenderar den

Best application we've come across for these matters. Well done!

We recently implemented Chargepay to help with our chargebacks and we couldn't be happier. Their success rate has been great! Would highly recommend for anyone who needs help saving time filing chargeback responses.

Very responsive and nice

Very nice! Support is also very good too Switched from Chargeflow to ChargePay