Chargeblast: Block Chargebacks

I’ve had the pleasure of being assisted by Lorence from Chargeblast on multiple occasions, and every experience has been excellent. He is always incredibly fast, helpful, and thorough in his explanations. What really stands out is how he takes the time to provide screenshots and visual examples, making even complex topics easy to understand. His communication is always clear, simple, and effective. Lorence is truly an outstanding professional, and I genuinely appreciate the quality of support he consistently delivers. He is definitely a great asset to the Chargeblast team!

Amazing customer service from Chargeblast! I had an issue with one of my alerts and received a very fast response. I’m looking forward to cutting down on chargebacks. Thank you, Lorence, for all your help!

Stay away from this app. Horrible support. Nobody got back to me at all via email. Needed to connect one of my new payment processors and they completely go MIA mid transition. Terrible. Use chargeflow. AVOID this app.

We love using Chargeblast for chargeback alerts! Great customer service, amazing prices.

worst support. still getting chargebacks without any alerts. first time support said everything is done , no need from my side. but i still got chargeback without alert and this time they said they told to put email but what is the need of email when i always refresh the dashboard. they said it might be some glitch. idk what is going on behind their screen. firstly, they said the cards will be updated within 3-4 days but i have to wait 2 weeks just to get the cards completely processed. it's been more than a month or almost month that i have installed this app. but still getting chargebacks without a single alert on dashboard. worst app on shopify tbh. may they take this review seriously. -EDIT: Proof of LIES and delayed service (Timeline inside) Edit: I am writing this after the developer replied to my previous review. I have gone through my chat logs, and their reply contradicts the evidence. The developer claims the issue was an "incorrect billing descriptor" and that their process only takes "4-5 days." Here is the factual timeline proving otherwise: 1. The "Active" Lie (Janry) You replied that the descriptor was incorrect and that's why it failed. However, on November 7, I asked your support agent Janry specifically if RDR was active. Janry replied: "I can confirm that your RDR enrollment status is already active and live in your account." Because of this confirmation, I left you a 5-star review. The Reality: It was NOT active. 4 days later (Nov 11), I received a chargeback with no alert. Why did your agent confirm it was "live" if the descriptor was wrong? This proves your team does not check the backend before giving answers. 2. The Descriptor Blame Game You claim the "Shopify billing descriptor provided during setup was incorrect." My payment method was verified and enrollment explicitly started on Oct 22 (confirmed by agent Michelle Marie). I was not told the descriptor was wrong until Nov 11, when I had to chat with agent Alexa. Alexa had to ask me for a screenshot of my settings to identify the error. Question: Who is the expert here? Me or you? Why did it take 20 days and me initiating a chat for you to catch a setup error? If your agent Janry had actually checked on Nov 7, this would have been caught then. 3. The "4-5 Days" Myth In your reply, you corrected me saying the timeframe is "4-5 days, not 3-4." Let’s look at the dates: Enrollment Started: Oct 22 (Payment verified) Michelle Marie says "submission in progress": Oct 29 Janry blames "Verifi delays": Nov 1 Actual Fix by Alexa: Nov 11 Total wait: 20 Days. You are arguing about a 1-day difference while ignoring the 20 days my business was left vulnerable because your team didn't catch a descriptor error. 4. Poor Support Response (Alexa) On Nov 11, during the critical fix, your agent Alexa stopped responding for nearly 30 minutes (12:32 AM to 12:58 AM). I had to message "are you going to fix?" to get a response. For a service dealing with financial disputes, this latency is unacceptable. Conclusion Do not blame the customer for an "incorrect descriptor" when your own staff confirmed the service was "Active" a week prior. You accepted my money and my positive review while the service was broken.

What a HORRIBLE app! This app does NOT stop chargebacks and the customer service is absolutely terrible. The chargeback setup takes months to finally get setup and even then you realize they only gave you setup for ONE card type. For example you need a different setup for visa, MC, discover, amex etc. You have to beg them for help and they are not clear on instructions. Setting this up is not easy so if you are a beginner to this type of app, find another app with better customer service. I installed this app and have been trying to get help to set this up for 2 months now....safe to say i now have 2 disputes and a 30% revenue reserve thanks to their lack of a functioning app and customer service. BEWARE

works great, customer support is on point and very helpful!

Setup in <1 week, already handled x3 alerts, and Jean was super helpful in getting my descriptors optimized for max coverage. Also super clean and nice user interface. So glad I found this service and highly recommend it to merchants focused on LTV/subscriptions.

Very easy quick respnding and helpful. They help me with anyhting i need with in minutes and if.i haev an issue its resolved withen a couple of hours! Love the rates thay gave me and how their system works!!

Shermaine was awesome. Super fast at my request and took care of what I needed! Thank you!

Great software. I was new to this type of service and the customer support from Franz helped me a lot, very gratefull I had him.

Shermaine was an absolute pleasure to chat with! She was informative, patient, and quick to respond to all my questions and setbacks. She has made the whole setup process very smooth and easy to follow. Highly recommend.

best compared to other providers!!!

customer support is great

Top tier support team alongside the already exceptional service, Eureka is absolutely amazing every time we reach out.

App is great, support is great and had a problem that was easily solved by Eureka

Eureka was quick to help identify an alert with a few possible match order. Great experience with Chargeblast! Saves extra cost and very straightforward in keeping unintended expenses down. Thanks!

Support is really good and really fast. Helped with me with everything and set up everything.

Chargeblast has worked great for us! We're very impressed by the modern system and performance quality. It's kept our dispute to 0 for almost a year now and our processing has improved dramatically because of this