Channable

Great productfeed and an even better helpdesk. Always ready to support, help and explane. The explanation helps me to do it next time by myself

One of the worst customer support I have ever experienced. I asked them more than 10 questions about integrations, only 2 replies I have got back. Their articles and courses don't cover all the situations. So if you will have questions or problems with this app don't expect to get help from them.

"Just be careful you will be blocked for no reason if they are frustrated and you will loose all your work and effort without any reason." Do not even try to use this one! You are not going to be helped at all! I tried to get help for months! They gave another excuse for not helping me everytime. I was really lost after paying for moths even the supervisor instead of helping us, he blocked our account! You will be just blocked and all your work will be gone! Better to choose and use other feed management tools! One of the guy's called me without telling me (because he could not tell the reason why) he will block our account. There is not any policy that give them the rights to block our account because of frustrations! We spent hours or work and all RUINED!

Everything in channable is just so complicated and the help functions are at no help at all. The "bot" seems to misunderstand most issues, there are no live chat function, some help links does not work etc. etc. Channable leaves their customers alone with question mark after questionmark. When sending a mail to ask for more help, I got these messages quoted directly from the mail then send me: “we would not fix things for you” and “we expect customers to do the solutions themselves”. Note that you really need to be an IT expert to work with channable. What a disaster. Octopus Denmark

Solid application when it work but rather expensive. Feeds sometimes stop working and it takes them days to react to our messages. There‘s no proactive monitoring from their side. The damages are huge when feeds don‘t work for 48 hours because prices and quantities are not updated on markerplaces. The support is way too bad for the amount they charge for the subscription.

Channable’s Support Is an Absolute Disaster! The platform might be excellent when everything runs smoothly, but the moment something goes wrong, their support is beyond terrible. Considering how critical this system is—responsible for exporting all our feeds to marketplaces, Google and Facebook marketing campaigns—their response times are absolutely unacceptable, downright disgraceful, and meanwhile, you’re losing massive amounts of money—clearly not their concern. There’s zero escalation in their support at all; it’s all handled by email, and it takes hours between each reply. Seriously, think twice before installing Channable—ask yourself if you’re ready to suffer huge financial losses the moment something stops working, because they sure won’t rush to help.

Great App - we are using it to create feeds for Instagram Shopping, Pepperjam, and Google Shopping. Their friendly, fast, and knowledgeable customer service team helped us get things set up and is readily available whenever we need support. Would definitely recommend it.

Channable unterstützt alle für uns relevanten Marktplätze und lässt uns unsere Produkte individuell für jeden Kanal ausrichten. Die Ersteinrichtung und das tägliche Arbeiten ist sehr einfach und erleichtert das Tagesgeschäft für unseren Online-shop www.floordirekt.com enorm.

Stay away from this app. They steal your money in ways you don't even imagine. If you are a small business trying to start your business. This app will definitely take your money and they won't provide assistance at all. Terrible.

Funktioniert einwandfrei, toller Support!

Seit bald bereits einem Jahr nutzen wir Channable aktiv für unser Shopsystem. Besonders beeindruckend ist der hilfsbereite und reaktionsschnelle Kundensupport. Ob es um die Einrichtung von Feeds, die Integration mit verschiedenen Plattformen oder die Lösung spezifischer Herausforderungen geht, das Support-Team ist immer zur Stelle!

Great app with a lot of very useful integrations. Currently using it with Amazon, which is working great. The support team is very helpful.

Great Support and perfect for scalable Feeds. Using it for Google Feeds, Marketplaces as well as regular CSV.

The Channable team has been very helpful onboarding my site & specific customizations that are not typical for most sites. Although we're still learning the platform you can tell immediately that it's user friendly and scalable as we continue to add more of our catalog onto Google, FB and Bing Shopping channels. Thanks for your help to the entire Channable team!

After trying different (cheaper) feed management tools, I ended up using Channable for our online store. We are very happy with the order integration for market places, but also used it for all our Google Shopping campaigns!

We've had a great experience working with Channable, specifically Ohudy, as he has helped to organize our data feed. Their support is responsive, timely, and thorough in their efforts to align with best practices and our business needs. Overall, great experience and look forward to continuing to work with them!

The app is definitely limited in some ways and takes a lot of time to get used to, but once ready it runs smoothly. We use it for Shopify and different marketplaces. The support of Channable is really good and they try to give you the best solution. Once there is a problem, it takes a lot of time to find a solution and usually there are a lot of headaches. Cheap regarding costs and smooth running if everything works but overall a very limited solution.

Underrated, but truly the best app for feed management, especially for EU shopify stores. Besides sending your feeds to all possible channels, you can also receive back orders from marketplaces like Amazon and Ebay, which then get imported into Shopify. The problem was that we had to build our own API integration with shopify to import the orders back. So in other words they can send feeds FROM shopify TO each channel you want, but getting orders back from lets say Amazon is not natively possible. You have to build your own API for that. Access to this API costs €50 a month, which is high in my opinion. If they in the future decide to build their own shopify order integration, then the price would also be €50 a month, but in the mean time I had to make a lot of developer costs to integrate the API. In that regard I'm not surprised that they don't have a lot of reviews here and would have preferred to give this review here if they had built their own Shopify order import first.

Channable has been great for us. I love the ability to customize our feed and individual products. Channable support is also amazing to work with, their team is very knowledgeable, quick, and helps us troubleshoot if an issue ever arises.

I've been using Channable for three clients, and I've gotta say, I'm a big fan. This app is a powerhouse, capable of so much that it does take a bit of time to really find your way around. But, here's the kicker – the support is top-notch. Seriously, the support team is exceptional, always ready to lend a hand with a smile. It's a level of service that a lot of other providers could really learn from.